Ag russell

Lets Knock off the W&C commentary in the open forums, please.....

This is a fine example of how a minor error can be blown out of proportion using supposition and innuendo by the uninformed.
 
My own experiences with AG Russell have been nothing but completely positive all the way. I doubt if I received a letter notifying me of a change to the discount policy, since I had never used the discount policy. But I was aware of the discount policy (long prior to reading this particular thread) and I thought it was spelled out clearly and concisely.

In the past year (or so) I would guess that I’ve spent roughly $1,000 with Mr. Russell. In that time I’ve bought knives made in China, Japan, Italy and the United States. While the quality (of each individual knife purchased from AG Russell) has always been superb, I would have to say his knives (made in China) are among the best quality knives I’ve ever purchased. In their price range, they are superior to anything I’ve ever seen made elsewhere.

Mr. Russell addresses this eloquently in noting that he’d have to charge significantly more (for each knife) if that knife were made (to the same exacting standards) in America.

That’s business, and quite frankly I’d make the same exact choice that Mr. Russell made: he is all about giving the customer the most bang for their buck and providing service that is second to none. That is how you beat your competition and that’s how you stay in business.

I have no doubt that AG Russell’s love of designing knives and quest to bring his customers the absolute best product at very reasonable prices is the driving force behind his company. But… without profits no business can operate long. If Kim helps AG Russell maintain status as a profitable company, she is a valuable asset and should be commended for her understanding of capitalism and competition.

I will remain a loyal customer of AG Russell. Mr. Russell has earned that many times over.
 
Last post I will make: I did e-mail and I did try to keep this out of the forum for over a year. Please read the first post. In fact, please read all "my" posts again. I think I have been nice, up front and clear. AG Russell has not made an effort to resolve this, I wish he would. If he did I would be willing to work with him as well. I think I have said this along.
 
A. G. Russell said:
BUI,
Those of you who are announcing that you will never do business with me again should send me your names and addresses so that I can see that you are not bothered with our mailings or emails.

all the best,

A. G.

In 2008 a non customer posted a complaint about me and you might want to see how my customers responded: http://www.bladeforums.com/forums/showthread.php/600475-What-is-with-A-G-Russel
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I have had nothing but good experiences with AGR over the years.
It is likely upsetting to see someone comment about things they probably do not really know anything about - perhaps it is just an opinion of their's.
However, for some reason comments like this also do not seem to provide an appropriate positive light - which is unfortunate.
 
bui said:
Last post I will make: I did e-mail and I did try to keep this out of the forum for over a year. Please read the first post. In fact, please read all "my" posts again. I think I have been nice, up front and clear. AG Russell has not made an effort to resolve this, I wish he would. If he did I would be willing to work with him as well. I think I have said this along.
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BUI,

You keep saying a year when the discount only changed 9 1/2 months ago. I offered you my email address and you continue to bad mouth me in a public forum. You say you are willing to work with me but insist on talking about how I have allowed my company to become "shady". That is working with me?

I suggest that you email me and tell me just what you want. The Acies sold out a few days ago.

suggesting that I have lost control of my company and that it is less than completely honest is not friendly. I have worked really hard for almost 50 years so that folks like you would sound silly to the people who know me and my company.

Let us start with an email that gives me your name and address so that I can talk to my staff and then I can talk to you and if not make you happy at least let you know that we TRY to do as we should.

A. G.
 
I see this as nothing more than a possible slight clerical error on a discount that has long expired.Certainly no cause for a thread in the GB&U.Mr. Russel's reputation has been nothing less than rock solid.I believe the OP should lock this thread.
 
I've had nothing but many very positive experiences with Mr.Russell over the years.
 
I think the OP should take Mr Russell up on his offer..You might find that he is a good vender and a good contact down the road ?? Never know when you need a friend.

I allways wanted to pick up one of the Acies to bad for me they sold out.

Good luck !
 
skyhorse said:
I see this as nothing more than a possible slight clerical error on a discount that has long expired.Certainly no cause for a thread in the GB&U.Mr. Russel's reputation has been nothing less than rock solid.I believe the OP should lock this thread.
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I agree, this should be handled privately...the discount mistake, no biggie..it happens.
 
skyhorse said:
I see this as nothing more than a possible slight clerical error on a discount that has long expired.Certainly no cause for a thread in the GB&U.Mr. Russel's reputation has been nothing less than rock solid.I believe the OP should lock this thread.
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Amazing what distress those clerical errors can cause.

That and communications problems/errors. Not sure exactly what caused that, could have been on the OPs part or a mix up on AG's end. Either way, it happens and can cause problems.

I'd suggest the OP take Mr. Russell up on his offer and contact him.....I'd bet AG will bend over backwards to make him happy.

BTW, the OP can't lock the thread, you have to be Gold to do that (or ask a mod to do it).
 
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For you folks who want the Acies, check out [EDITED] and also call and see if there are any seconds available. You also could call and ask any of the customer service reps if there are any that are in the bargain case in the retail store. Keep in mind that they may have to call you back as the store can get busy and the store staff can't always get to the phone.
 
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i missed something here? i get the "they didn't take it down," but in fairness the economy has downsized staff and things get missed. how does that turn into "shady" though? when you asked they said no to the discount. they didn't say yes and sell you a knife and then not give you the discontinued discount, right?

i don't know A.G. Russell....except for his stellar reputation and dedication in this business. i will support his business. i asked a question once and got immediate feedback and a real answer to my question. that impressed me. these folks care about their business and their customers. discounts are nice and all, but giving a bad review on a man's livelihood over it....seems extreme to me. what do i know though.....
 
After reading this thread from start to finish, it's pretty clear somebody screwed up big time. As result, I think A.G. should find out who dun it and make them watch Titanic 3-D without the glasses on...

A mistake took place but I doubt it was done with sinister intentions.
 
I don't think that you're going to get very far by questioning the ethics and business practices of A.G. Russell. Mr. Russell's store carries many brands of knives, some U.S made and some not but acting as if just because A.G Russell carries and sells some knives that are made in China (the same country that carries most of our nations debt) that it's un-American is just crazy.

Earlier this year I had an issue with a folder (made in America) that I'd bought from A.G. Russell and Mr. Russell himself contacted me and couldn't have been any nicer and sent me out a replacement with overnight shipping on his dime and all he asked was that I return the other knife and once they received it they refunded my shipping costs. I cannot ask nor hope for better service than what was given by A.G. Russell.

The world has changed if you haven't noticed and with "most" American's (not all) looking for the best price possible this means that a lot of goods will be made overseas to keep costs as low as possible. An item being made in China or Taiwan in 2012 can be and often is just as well built as the same item in the U.S. They have outstanding manufacturing facilities now and as long as tight quality control is maintained by those that work for companies like Spyderco or A.G. Russell you can be sure that the results will be on par with the same priced items in the U.S. Do yourself a favor and pickup the incredible Spyderco Sage 2 or an A.G. Russell Gunstock Lockback and see for yourself that made China or Taiwan doesn't mean what it did in the past.

"You know backing somebody up for making something in China is not the proper way to act" See above...this isn't the 1950's, the world is changing, becoming smaller and hopefully before my young son's are my age we'll start to see each other as just humans, rather than focusing primarily on our differences within the species.
 
I have only ordered one item from AG Russel. One of their less expensive knives.

The "large" sodbuster pattern with black linen micarta. Great fit and finish. I ordered 6 or 7 knives at the same time. All of them at least double the price of the sodbuster made in china. Several of the American made slipjoints had terrible fit and finish. Blade wiggle, and large liner/bolster/scale gap issues. At more than 3-4 times the cost.


I will be buying more AG Russel knives. The made in china slipjoints are very high on my list.

Just one guys opinion.

I have been on this forum for a few years. This is the first negative post I have seen or can remember on AG Russel.


In that time, I have seen him be very helpful, communicate very quickly, and generally be a nice guy on here.

That is all.
 
My experience with AG Russell over the years has been 100% positive. I'm sure it will remain the same.
 
A G Russell et al has done more than almost anyone over the past few decades to promote and cause the knife business, both production and custom, to grow and stay healthy. He is a Patriotic American, and a hell of a business man, not to mention as evidenced by his participation in this thread he has patience and sound judgement.

I can understand, although not sympathize, with the "disappointment" of not getting a discount that may or may not even be deserved, as I don't know the status, military or otherwise, of the OP. What I do not understand is taking a fine gentleman and his company to task on a public forum for something so insignificant as a staff error in failing to remove the discount notice from every nook and cranny of the web. If feelings were this strong then it could have, and should have been handled privately. If that had been done I believe the OP, IF qualified to have received the discount, might have been favorably treated even though the discount has ended. That's just the kind of man A G is.

Regarding the management of the business, I would think that given his many years of success, that how he wants to run and to whom he gives that responsibility is STRICTLY his concern, and so far he seems to have done that very well. How he spends his days is of little concern to anyone except maybe Goldie.

OP, think twice (or more) and post once (or less)

Paul Long
 
hello from the great white north....I have been reading the latest posts and it upsets me to see the responses....I have nothing but Positive Experiences in dealing with A.G.Russell Knives....I signed on to his web site to receive his updates....and his company is the one that sends me discounts....I didn't ask for them!...they were given. I have dealt with him for a few years now and I enjoy the vast amount of Choices in Products.....from just about anywhere in the world....new and used....I thankyou MR.A.G.Russell for providing outstanding selection and service...It is my choice in what I want...and again I thank you for the selection to chose from...example Dozier Knives, Randalls, and many others...handmade are my favorites....and many other production blades. Again I CHOSE WHAT I WANT.....I guess if you don't like the selection maybe go shop somewhere else.....And stop whining about about it....suck it up butter cup!....Oh by the way have a nice day!
 
sheathmaker said:
A G Russell et al has done more than almost anyone over the past few decades to promote and cause the knife business, both production and custom, to grow and stay healthy. He is a Patriotic American, and a hell of a business man, not to mention as evidenced by his participation in this thread he has patience and sound judgement.

I can understand, although not sympathize, with the "disappointment" of not getting a discount that may or may not even be deserved, as I don't know the status, military or otherwise, of the OP. What I do not understand is taking a fine gentleman and his company to task on a public forum for something so insignificant as a staff error in failing to remove the discount notice from every nook and cranny of the web. If feelings were this strong then it could have, and should have been handled privately. If that had been done I believe the OP, IF qualified to have received the discount, might have been favorably treated even though the discount has ended. That's just the kind of man A G is.

Regarding the management of the business, I would think that given his many years of success, that how he wants to run and to whom he gives that responsibility is STRICTLY his concern, and so far he seems to have done that very well. How he spends his days is of little concern to anyone except maybe Goldie.

OP, think twice (or more) and post once (or less)

Paul Long
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Mr. Long, as usual, you flat-out nailed it.

Thank you... :)
 
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