Ag russell

A. G. Russell said:
Well you know about mice and men. I gave the wrong person the one found in Photography and it was entered and instantly went to someone who had an order that had not been filled. SO I went to my closet and pulled the one I had set aside for me in case I damaged or lost my first one and had them send that one.

we already have the Acies2 but he wanted the original.
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emphasis added​


AG,
I think that pretty much puts to rest any question about how far you will go to make sure a customer is happy.
 
To conclude:
Thank you Mr. Russell. I received the knife today. I appreciate your follow through in the matter and how you honored the discount when you found out what had happened.
 
I had a problem with an order last year. I emailed AG's customer service and got a personal phone call a few minutes later to resolve the problem.

I've been a customer of AG's since the late 1970's so I already knew what to expect.....
 
Hopefully you will see fit to edit the title now.

I have followed this one, and several others. I am always impressed with how he handles situations.
 
Bigfattyt said:
Hopefully you will see fit to edit the title now.
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I started to suggest that too, but then I thought about how folks are more inclined to read negative rather than positive comments.
Possibly those folks will read the thread and discover the outstanding way AG and his company treat their customers.

I have followed this one, and several others. I am always impressed with how he handles situations.
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Like all of us, I'm sure AG has his faults and failings, but customer service is definitely not one of them.

Sending a knife from his personal collection to make sure the customer was happy, and at a sizable discount. It don't get much better than that.
 
I look more forward to the next AGR catalog than I do any of the next issues of knife magazines.

All past orders of mine have been flawless.
 
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