All That Is Survive! Knives, Post Here Reopened

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I want to start this off by giving Guy and all his staff over at Survive a huge thanks again for opening up their house to me and showing me another GREAT time today. Looking forward to hang out with you all again in a few weeks.

Ok everyone, I happened to take the day off today, and decided to go hang out at Survive. Man, what I witnessed is going to blow your minds away. In one of many trips to Survive, I posted a few weeks ago in another thread [All That Is Survive Post Here] the one which got locked, Guy, owner of Survive, had a few tricks up his sleeve which meant more surprises to come. A lot of people have messaged me requesting more information, and for me to elaborate on what I meet. It has been requested I not talk about what I witnessed first hand just yet. Therefore, I didn't want to elaborate any further. Any amplifying information provided would have broken our trust, and certainly hindered the goodies to come. I was permitted to inform others Survive may in fact have multiple new lines of goods in the works.

Well people, get ready, as I have been given the good word to begin leaking those tricks and surprises previously mentioned. The first are the new Sagewood Gear Leather Belt Loop conversion piece an the Dangler Belt Loop. If you have not check them out yet make sure you do. They are really doing some sweet sheath work for the Survive. Survive Knives is also offering factory style kydex sheaths, made by Kiahdex Sheath Systems for SURVIVE!. Next, as you can see from the photos, there are some new scales to come in the near future as well with the old style scale replacement. These particular samples are just the prototypes and currently are not for sale. Guy is still working out which ones will or will not make the cut for production. He finished the scales while I was there, but hadn't got a chance to put any of them on, in order to perform a field test. Who knows, maybe they all will make the cut, we will have to see. Also, there will be a bunch of new G10's, an micarta scarles with some crazy sick colors to come, as you can see in the photos. Then, we have the witness tree wood scales with oak from the "Witness Tree". Handles are made using wood from fallen battlefield trees, verified to have been standing during the Civil War. These will be available in limited numbers, through the man who supplied the wood, Bill Hewitt.

Scales are cool, but the information I have to share with you all now is just crazy. Guy and I were chatting about scale color samples, and which ones I thought were cool looking for the next run of prototype scale colors. After that conversation he dropped the bomb on me; asked if "Survive" did a Machete or a Kukri, would I be interested? Furthermore, did I think there would be a big interest for them. My obvious answer and response was " HELL YEAH"!!!! I would absolutely have an interest, and that I thought everyone else would love a tool like that. IT gets even better, Guy then asked if I wanted to see something really cool? He then showed me a drawing blueprint of what to me looks like a full size Combat Kukri. Man, that thing was a beast, and it looked perfect on paper!! Im pretty sure he said the that both would be coming in 3V, that's right, I said both a Machete and Kukri may be popping up in the Survive production line in its future maybe. Guy said " 2014 is going to be full of surprises, a Machete, Kukri and folding knife" maybe. A folder is no surprise, Guy posted on his Facebook page a while ago back to stop by an visit with him and his staff at the knife show in Vegas to check out the folder prototype

I also want to put everyones mind to rest I did not ask when this new stuff would be ready. This is just a guess but I believe the three new pieces will show up sometime for sale in 2014. I also did not ask about any release dates about any of his knives. As I was in shock over all the new stuff I was seeing and hearing about an didn't even think about it to ask. I know my orders will come when they come an Im in no rush an you can't rush a great quality american made knife. I will do my very best to try to keep everyone up to date as I get more info as it comes down the grape vine. A wise man once said to whom who waits comes good thing!!!!!



The first 11 are all G10









Leather Belt Loop






Dangler Belt Loop





Witness Tree Handles
 
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Well, there's a good idea to make a bunch of cool new scales, sheath accessories, and design new models...

Another good idea would be to use that time you spent on those things to get your preorders out to your customers on the time-frame you told them. Cool new scales... too bad we have been told (falsely so) for a year that we would be able to buy the boring old style replacement scales for models that we already have. Obviously Survive! is growing faster than Guy can handle. Slow down and keep your customers happy.
 
Well, there's a good idea to make a bunch of cool new scales, sheath accessories, and design new models...

Another good idea would be to use that time you spent on those things to get your preorders out to your customers on the time-frame you told them. Cool new scales... too bad we have been told (falsely so) for a year that we would be able to buy the boring old style replacement scales for models that we already have. Obviously Survive! is growing faster than Guy can handle. Slow down and keep your customers happy.

That was my bad they will also have old style replacement scales also. Some people just don't get how must time is need on a large knife like the GSO 10. Which is what your talking about to. To cut,coat,edge and make a sheath takes some time on a large knife like that.
 
That was my bad they will also have old style replacement scales also. Some people just don't get how must time is need on a large knife like the GSO 10. Which is what your talking about to. To cut,coat,edge and make a sheath takes some time on a large knife like that.


I have a pretty good idea how long it takes to make a knife like that... but even if I didn't, Guy is the one who needs to know how long it takes to make his knives. I have seen very few complaints about the knives themselves. I absolutely love my survive knives, some of my very favorites... but that is not what we are talking about. Guy knows how long it takes to make his knives but for some reason is still giving unrealistic time-frames for completion. When I hear that the most recent focus at Survive! is accessories and not getting preorders I question the direction of this company. I speak only for myself, but pretty sure some others would agree, I would like to see focus on grinding blades and getting them out to customers in a timely fashion more than I'd like to hear about 20 different scale options and a kukri:rolleyes: Survive knives needs to quit putting the cart in front of the horse.
 
I have a pretty good idea how long it takes to make a knife like that... but even if I didn't, Guy is the one who needs to know how long it takes to make his knives. I have seen very few complaints about the knives themselves. I absolutely love my survive knives, some of my very favorites... but that is not what we are talking about. Guy knows how long it takes to make his knives but for some reason is still giving unrealistic time-frames for completion. When I hear that the most recent focus at Survive! is accessories and not getting preorders I question the direction of this company. I speak only for myself, but pretty sure some others would agree, I would like to see focus on grinding blades and getting them out to customers in a timely fashion more than I'd like to hear about 20 different scale options and a kukri:rolleyes: Survive knives needs to quit putting the cart in front of the horse.

We are expecting a significant snow event here in Central PA tonight and tomorrow. I hope that Gettysburg has similar weather, and Guy will have time to stop buy here to read and heed what some of his greatest fans and best customers are telling him. I want Survive to survive by doing everything the right way. That includes being honest and realistic with dates. If he does this, I am a happy camper.
 
Mr. Guy K. Seiferd, keep it simple, "less is more"... which why I purchased back in July.
Don't become a Baskin Robins or Starbucks.
When I order from RMJ, or Rob Bayley (Bayleyknife), waiting for a superior product is a non issue.
When I order from SURVIVE! KNIVES, waiting for a superior product is also is a non issue.

A satisfied customer.

SurviveGSO41ODgreenorangescales_zpsdc789bb2.jpg
 
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Mr. Guy K. Seiferd, keep it simple, "less is more"... which why I purchased back in July.
Don't become a Baskin Robins or Starbucks.
When I order from RMJ, waiting for a superior product is a non issue.
When I order from SURVIVE! KNIVES, waiting for a superior product is also is a non issue.

A satisfied customer.

Well said
 
Survive focus is not just on accessories and new knives. This stuff has been in the works for over a year. The focus at Survive is to put out a superior product which takes time. Crap happens problems will always come up time to time when you run a small business which you can not plan for. Which will cause delays on the releases as everyone knows. Every time I've stopped by there everyone has been had at work including Guy.
 
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Do you work for Survive! crazyfingers? It sure seems weird that Guy is having you to leak all what's new for Survive!:confused: Time to time is not what is happening... every preordered knife is delayed. Some by many, many months. As a customer, all I ask is that Guy becomes more realistic to his paying customers about when they will receive their knife. Others seem to disagree with me but I do not think that is much to ask out of a honest company. I have never tried calling Survive but have had to email them a few times and it always seems to be a wait, one time it was close to a month:thumbdn:. I think a company is more than just their product, but their service as well. If Guy's service was half as great as his knives this company would be off the charts great...
 
OK, I know I'm not in the same boat as those customers who are still waiting for their knives, but I am a little confused.

I ordered my GSO 6 from one of Guy's dealers. It's just easier since I know it's in stock and it had the features I wanted. The knife is gorgeous..the kydex sheath was perfect on one side, but had a few minor blemishes on the other...not a big enough deal to contact customer service, but still a little disappointing.

Here's my confusion...

Did I read that right...there are folks still waiting for their 4.1s ordered months ago, but he still took orders last week for more??

With the exception of pre-orders for specific items, if a web site sells out of something, they mark it as such and take down the Add-to-Cart button (or clearly show zero available) because they know they can't deliver the item. Even if they know they're getting more shipped to them soon, they know they cannot deliver in a timely manner. They may put an extra message next to the Sold Out or Out of Stock message about updated ETAs, but they don't take your money until they can deliver the product. I know there must be exceptions to this, but based on the reputable dealers I've used (recommended by BF members), this is the practice.

The Witness Tree Wood Scales deal is very cool, and so are the accessories he just came out with, but I just saw on his Facebook page today that he is now taking votes on hand grinding a batch of swedge grinds on some 4.1s. I have to agree with some of my fellow members. He needs to focus on completing and delivering the existing orders (especially all of the much older ones) before he starts new projects like this.

I see that some folks are now starting to voice their frustrations a little more than before. I'm seeing less of "Keep the faith" and more of "Dude, where's my knife?"

And here's my question....

I'm not trying to be rude...I'm being serious. At one point does a larger potion of his customer base stop giving him a pass simply because (a) he makes a quality product or (b) his company is going through growing pains?

This may sound harsh, but it's starting to look like those growing pains are a little self inflicted.

I'm not saying customers would or should give up completely...quality is quality and if it's available, you buy it. I did! I'm talking about some of this crazy excitement starting to die down and his knives don't sell out in 30-60 minutes before folks have a chance to finish their dinner AND have some assurance that the listed wait time is somewhat accurate. I know you shouldn't rush quality. However, you also shouldn't draaaag it out and just label it QC. If Guy has the time to start new projects, he has the time to commit to finishing the old ones first.

I agree that a quality product is worth the wait, but not a ridiculously exaggerated wait, that I'm not informed of at the time I order. Based on everyone's experience, and the fact that there isn't that much customization on the knives, I'll probably wait to see what dealers get in stock and order from them.

See, I ain't givin' up!! :D

John
 
I'm still amazed by people complaining about waiting a few months. Maybe I'm numb to it... so many makers have that long of a wait.

The only thing that is going wrong is Guy is giving too specific of estimates, it seems. Estimates are just that, but some people take them to mean more than others.

Here's my confusion...

Did I read that right...there are folks still waiting for their 4.1s ordered months ago, but he still took orders last week for more??



*snipysnip*

I have to agree with some of my fellow members. He needs to focus on completing and delivering the existing orders (especially all of the much older ones) before he starts new projects like this.

I disagree. If you have say, 200 knives that are sold and people are waiting on them... and you get a batch of 400 heat-treated blanks in and start getting to work on those 200, what is wrong with going ahead and taking orders for the remaining 200 blanks you have? That isn't saying those new orders are going to be filled before the first orders, or that it will cause further delay for the first orders. It is just taking orders for the rest of the batch you have being made.
 
I understand your point, but he is not providing realistic ETAs for his customers (or updates for that matter). I think that's the rub here....customers place the order, are given an ETA, then it keeps getting pushed out with no real explanation.

I also understand that unforeseen issues do come up, and from what I've seen, his customers are a very understanding bunch -- including me ;). However, at some point, it does become a real customer service issue if you're moving onto to new projects and not even informing your customers of issues with existing ones.
 
Do you work for Survive! crazyfingers? It sure seems weird that Guy is having you to leak all what's new for Survive!:confused: Time to time is not what is happening... every preordered knife is delayed. Some by many, many months. As a customer, all I ask is that Guy becomes more realistic to his paying customers about when they will receive their knife. Others seem to disagree with me but I do not think that is much to ask out of a honest company. I have never tried calling Survive but have had to email them a few times and it always seems to be a wait, one time it was close to a month:thumbdn:. I think a company is more than just their product, but their service as well. If Guy's service was half as great as his knives this company would be off the charts great...

I think that I have said all that I am going to say on the matter. Obviously cazyfingers is not reading what is being written by you, me and others, or he has some learning disability and cannot comprehend the written word.

Like I said, I am a huge Survive fan, I bought 6 of Guy's knives. If he does not hit the mark with the next pre-order, and does not notify me personally of the delay with a reason as to why, the order will be cancelled, and I will not be back. It is not personal. It is business. If you do not care for your customers, expect to loose them. There are a lot of very good American knife manufacturers. Some have worse customer service, but some have better. I forgive up to a point. An old Mentor of mine gave me some very good advice once. He told me "trust, until you are given a reason not to. Then don't."
 
It must be pointed out they say this on their site:

"All knives are built to order, please allow 7-14 business days for processing"

We know the 7-14 day claim is a crock. That's their loophole, the knives are "built to order". OK fair enough. However, if they are accepting full upfront payment and then assembling the knives as parts become available, they need to be clear and inform buyers they are really only supplying a "deposit" for an unfinished good.

Nothing will insight mistrust faster than repeating misleading "It's on it's way" estimates over and over and over. I don't care that it's not done, where is it?
 
at some point, it does become a real customer service issue if you're moving onto to new projects and not even informing your customers of issues with existing ones.

^^^ This. Practices like this will get companies into reputation trouble real fast. Large companies can get away with it. Small businesses can't.
 
No I do not work for Survive I am just a knife enthusiast like every one else here. I tend to stop by there any chance I can when I'm in the area. I have never been asked to leak anything nor did I say I was asked to. I also never said that Survive was working on new projects other then what they have posted them selfs a while ago. An I never said they were going to release new stuff just that there may be new stuff to come from them in the future. There were idea was being tossed around while I was there in the pass and I asked if I could talk about it an I was asked not to. A few mouths later I stopped back by an I saw a blue print that was said to be a idea that they came up with. I asked if I could talk about it an was told yes. Most of the info you can find on their Facebook page anyway.

Im really sorry if I upset or offended anyone that was not my intention here. I hear and understand what everyone is saying properly more then most. I have 5 GSO 10's on preorder for gifts also. Thats a chunk of change to spend and not have anything yet for it or know what is going on with it does suck. I didn't think it would take this long but if it did take a while fine. I understand an get why people are up set. The ETA's and not knowing whats going on with it does suck big time I agree with it all.

An McVeyMac calling people names is a real good way to get your point across by the way.
 
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I can understand when a business like Survive! makes an estimate on the time it might take to complete a run and things go awry. Schedules out of their control (laser cutting, heat treating, sheath making, blade coating...) coming from out-of-house sources can really throw a monkey wrench in the works. I'm not sure about that happening in each case, but I could see how one piece not coming in on time can create a domino effect with other steps down the line.

Also, in the in-between time that happens in most manufacturing, one should always be thinking of the future. I doubt that when a whole stack of blade blanks come in, they sit while folks look at G-10 colors. There's more to it than that.

I don't own any Survive! knives but have a 3.5 on order. I like what I've seen and ordered one for a variety of reasons. I would be frustrated like some of the folks above if the over-long waiting was consistently happening without at least a semi-detailed explanation. An email from the company can go a long way.

One more thing: Guy is offering something that most other companies or small shops are offering and I think he chose wisely when finding his niche. I wish him well because even after the waiting, it appears he provides great, well-thought-out and constantly evolving pieces that we can use for years without worry.
 
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