Another problem with Paypal and dishonesty

I have shipped this below - it was shipped in safety envelope which if is damaged post office do not release it to adresee. It is not possible to open it and close without damage. If you check it its weight is 200 grams:




Buyer sent me he has got this :




Why paypal did not ask him to weight it? I do not believe it also weight 200 grams. I've asked them to do it. They also should ask him to fill insurance - when he received other item he should ask his post office to fill a claim. Sure he didn't do it I know why.
 
Playpal won't do any of the things needed to win you case. It is up to you.

Have you sent the picture with shipping weight and knife to Paypal?
Have you logged your own claim with Paypal Seller protection?
Are you continuing to fight this?

They will do nothing if you don't fight for your rights as a seller.

I would be sorry to hear if you let it go.
 
Hello Rick,

yes I've sent this picture to Paypal.
How can I log my own claim with Paypal Seller protection please?
Yes I filled appeal with info that it was not even delivered yet ...

Thanks
 
PayPal gives rough justice - at best. But you agree to their power to be arbitrary and unreasonable when you use them. Fund your PP payments with a credit card, and when PP won't do the right thing, reverse the charge to your credit card. I had to do that when PP ruled that the seller was right that the "length" of a "19 inch kukri" was measured around it's circumference. You know, like my "34 foot" Honda CRV.
 
Thanks Thomas. I use to fund my payments with CC but in this case I'm seller thus my credit card company is not involved...

I'm a bit surprised that Paypal cohering with buyer as he has not even confirmed address....
 
I feel awful for your predicament, Laurin. I hope that you can take it further.

As far as I'm concerned, you did everything right. I think you need to keep pushing Paypal. If they are anything like the Postal Service when it comes to claims... you have to really keep at them. I suppose it is their way of filtering out the fake claims.

Here is what what it says in my Paypal Resolution Center ...

**************************************************************************
Seller Protection
If you received an unauthorized payment (for example, from a hacked account or a stolen card) or a buyer claims they never received their item, our Seller Protection covers you for the full amount of the payment on eligible sales.
You can still be eligible for Seller Protection if your buyer is outside Canada and your sale qualifies.
For more information, see our User Agreement
Protected Sales
Eligible items must be tangible goods sold by sellers with a primary residence in Canada. To ensure you are protected, you will need proof of shipment or delivery. If a buyer files a claim, you must respond to our requests for information as outlined in our communications to you.
Be upfront about all the details of the item, specifically defects, use, and abnormalities. Also, disclose an accurate delivery estimate.
Proof of Shipment
Proof of shipment is required when you received an unauthorized payment and can be an online or physical proof from the shipping company. It should include:
The date the item is shipped.
The buyer’s address that matches the shipping address on the Transaction Details page. This address should indicate at least the city and province, or city and country, or postal code (or international equivalent).
Proof of Delivery
Proof of delivery is required if your buyer claims they did not receive an item from you.
For intangible items (like digital goods or services), this is online documentation that the item or service was provided to the buyer. For example, documented evidence that a file has been downloaded as of a particular date.
For tangible items (like electronics or clothing), this is online documentation from the shipping company that should include: date the order is delivered, item listed as delivered, buyer's address (include city, province or postal code). If the full payment amount is over $850 CAD (or local currency equivalent, including shipping and tax), you will need a signature confirmation on top of the proof of delivery.
Please ensure the item is delivered to the shipping address listed on the PayPal Transaction Details page.
Items Not Covered
The following are not covered:
Items that are picked up locally or delivered in person
Services
Intangible items
Digital goods
Sellers received multiple payments for the same item
Items that don't match the seller's description
Items that are not shipped to the buyer's shipping address on the Transaction Details Page
Payment Direct Payments (payments processed by PayPal that are funded directly by a credit and not through an account, such as payments made through PayPal Payments Pro but excluding payments made using guest checkout)
Virtual Terminal Payments (a payment processed by PayPal through the Virtual Terminal flows that is funded directly by a card and not through a PayPal account.)
PayPal Business Payments (refer to User agreement)
Reassuring Buyers
Become a Verified seller to give buyers additional peace of mind and attract more customers.
Get Verified
Resolution Support
We provide full support to help resolve any buyer disputes or fraudulent payments.
 
I too feel bad for you laurin, I believe everything you are saying is true but surely you can imagine how someone could use pictures and even video to mislead. I had a guy rip me off in a trade and he used pictures of the knives he was sending me and the package they went into including the postage being put on at the post office. All lies.
I even filed a mail fraud case against him with our post office but as soon as he shipped me a package back it became my word against his and I never heard anything from the post office. That guy 'only' got me for about $125, but even if it were $1000 it wouldn't be worth chasing him in court in another state, much less country.

I wish you luck and I hope you keep pounding on PayPal for some help. The more people at PayPal you talk to the more likely you will be to find someone that wants to help you.
 
Thanks guys, I really appreciate your responses.

So.... Today I picked up package from this thief - damn I hate thieves :(

First I checked is how much it weight - 143 grams. Mine package was 200 grams. I do not believe Paypal didn't check this first. My 2 weeks salary is with this piece of shit and he also enjoy spyderco nirvana.

Check pictures. I d not know what to do - should I claim on that refund paypal sent him? Or do you guys have some email contact where it is possible to send my evidences?




 
And video of opening ..

[video=youtube_share;P4OKZbpr97A]http://youtu.be/P4OKZbpr97A[/video]
 
That is horrible. Keep the address and that glass breaker in your car. If you are ever driving through France.... you know what to do:cool::thumbup:
 
O I received info from post office - I've asked them for investigation - they use to cooperate with delivery post office in this case france post office. As you can see from pictures, "nothing about damage constanted". So that crook has my money and my knife.






Aline Lucchesi
12 Rue Saint-Paul
84210 VENASQUE Provence-Alpes-Côte d'Azur
France

Email - baldacchino.pascal@orange.fr

Your name, address, and email will be here until my money or knife doesn't arrive to me. I'm sending link on this thread to both of your ebay accounts.
 
Last edited:
I moved all these posts to their own thread as it is a big enough issue to NOT be buried in another thread of unrelated conversation.
 
I am confused here. Buyer said he received a "plastic something" instead of the knife. PayPal settled and paid him back the money. I'm not sure how you thought he would be sending the knife back when he claims he did not get it. Yes, he may be ripping you off but he is only going to return whatever item he told PayPal he received. Did I miss something here?

Sent from my LGMS769 using Tapatalk
 
Man that's a terrible situation to be in. About the only way you can 100% prove what you actually sent off, is if you were to record yourself showing the item that's being shipped, packaging the item up, and handing the package to the postal worker, all in a single unedited video. Paypal can't reasonably expect a person to do this on a regular basis, so I'm curious to know what kind of reasonable proof they will accept in order to overturn their decision. This definitely makes me more leery about dealing with individuals that I know nothing about.

A few things in their seller protection policy also caught my eye. What Rick quoted is for Canada, so I'll have to double check what mine says for the US, but that one stated...


Seller Protection
Eligible items must be tangible goods sold by sellers with a primary residence in Canada. disregard, I thought it was referring to a BUYER outside of the sellers home country, my piss poor comprehension skills sometimes :foot:
[If the full payment amount is over $850 CAD (or local currency equivalent, including shipping and tax), you will need a signature confirmation on top of the proof of delivery.

I was unaware of these 2 this stipulation, so thank you Rick for posting that and bringing it to my attention. Also...


Items Not Covered
Payment Direct Payments (payments processed by PayPal that are funded directly by a credit and not through an account, such as payments made through PayPal Payments Pro but excluding payments made using guest checkout)

How exactly is a seller supposed to know what kind of payment a buyer is using? Seems to me like paypal shouldn't be able to deny seller protection based on information that a seller is not privy to before they accept said payment. I'm sure their intention there is to curtail chargebacks from cc companies, but still, how does a seller know for sure that they have seller protection before they ship their item off. The seller protection is useless if it's just a guessing game on whether you have it or not.


laurin said:
Yes - I'm sure also that glass breaker he stolen from bus :barf:
Click to expand...
:thumbup::thumbup::thumbup::thumbup::thumbup:
 
Last edited:
I've shipped knife in white plactic envelope (as I wrote on my previous posts) which is intended to be used for money or expensive things. Not able to open it without damage and if damaged postal clerk of any post should deliver it. As france post office wrote it was delivered WITHOUT DAMAGE and recipient took it and signed it - this package weight 200 grams.

He shipped back his "item" with lower weight - in same package, similar envelope - 143 grams. I've asked for possibility to obtain Xray scan - as every airport or customs should have it - but nobody don't know it if and where exactly possible to obtain it.

I will try every possibility how to prove it because I simply sent him knife ;) - if paypal as me and provide me possibility to go to polygraph I'll go there ;)
 
You must log in or register to reply here.
Back
Top