Atlanta Virtual Down this morning?

Excellent!! I've downloaded Filezilla...connected to my AV site...dragged and dropped all of the files and folders onto my PC.....it's been downloading for a few minutes now..so it looks like everything is working good.

Now just waiting for the final step as listed above!!

Thanks again!!

update: yep!! it worked perfect!!
 
For anyone who uses that method, if you make your changes on your local machine, through a text editor or some program like DreamWeaver or FrontPage, you only have to download your site once. If you use the AV editor, you'll have to download your site (or the bits you change) whenever you feel like you need an updated copy on your pc.

I make all of my changes locally and then upload them, so the copy on my pc is always the newest copy of the site. Hope that helps.
 
Wow ! Like Rob, I just backed up my entire site to my hard drive. Seemed to have worked great.

Thanks Acrid Saint.

Robert
 
I've always kept my entire website backed up on my office computer, BUT, the problem there is that even though I have a complete backup, it doesn't do any good if you can't connect via FTP to AV. One of the things that just dawned on me is this....... why is the AV site up and running, and mine is not? I don't claim to be totally literate in sever operations...but I'm guessing that some sort of "priority" system is being utilized to bring websites back on line?
If the type and number of changes that I suspect are required is a reality, (from what I've read on the AV announcements) then it seems to me that this situation is going to cause a number of additional problems for website owners/webmasters, such as FTP transfers, search engine logging, and any number of things I haven't even thought of yet. I hope I'm wrong, but something tells me that its going to be like starting all over with a new website (except that you will already have the site built and ready to go).

I really hope my line of thinking is way out in left field, and none of this occurs, but my instincts tell me differently.

The phones have been dead quiet this week....which has me concerned. Usually by this time during a normal week I've fielded 20-30 phone inquiries and taken at least a couple of orders. I could have taken a couple of days of down time, but its obvious that the duration of this outage is effecting my business....in a very negative manner. Not a happy camper right now.:grumpy:
 
Hi Ed, I think you'll be OK on the search engines and FTP transfers, as long as your website is up anyways. You won't be losing any of your content or your URL, so you shouldn't be too poorly affected by being down this week.

I'm not sure what's going on with some sites being up and others down, however, and I would like to know why Rob has his website and I have nothing :( Their host has had enough time to completely roll back to their original setup and still make tea time, in London.

I think the main reason to have a local copy is in case a catastrophe causes Alex to lose *his* backups of your site, or in case you decide to switch providers. Most of us expect our hosting provider to backup our sites (as we should), but it's surely a good idea to have our own copy, the way we want things working.
 
Both my sites are still down. I can't even begin to calculate how much in sales I have missed and how much customer/vendor relationship damage has been done by 5 days of missed emails.
I will not go through this again. I have started to taking steps to see to that. I am deeply disappointed and frustrated in how this has all played out and has yet to be resolved.
 
We are down too. Our e-mail is hosted by a different outfit,(I did a talk on disaster preparedness in an earlier life and this is part of it. A separate host for your e-mail isn't really a bad idea) so we aren't dead in the water. We do have several ads that have just recently come out in different publications and customers are calling and complaining about our web site. Several had thought that we had closed the site, until they called. There is no way of knowing how many we'll miss altogether. There is also no way to get the word to them; they just get the error message. That is something that we are going to check into when this mess is over.
 
Just checked on AV to see if there are any updates. This is what popped up.....
[FONT=Verdana, Arial, Helvetica, sans-serif]AtlantaVirtual.com Clients - NOC Update - 11/07/2007 7:30 p.m. EST[/FONT] [FONT=Verdana, Arial, Helvetica, sans-serif]We have now mitigated all outstanding issues that were holding up progress on host.genesis4100.net and are steadily bringing up more servers live. More than 60% of the servers are now on line, and we currently estimate that all servers will be live within the next 24 hours.

Guess that means I'm in the last 40%, and if my math is correct, my website will be up and running by 5:30pm MST on Thursday, 8 Nov. :jerkit: Guess we'll see if anything happens.
[/FONT]
 
It's about 9:30 Thursday morning EST and our web site is still down. I guess it will be another day of e-mailing pictures and trying to explain to the customers that we haven't closed our site.
 
Thats the concern that I have Harry! I've gotten a couple of emails from clients wanting to know whats happened to my website (these are good clients who have my alternate email address) If these people are asking, then I suspect that those who are potential clients, that try to find the site and can't, either go somewhere else or are gone forever.
The damage from this lengthy outage is going to be more far reaching that what many realize. For folks like you and I, and all of those who rely on our sites for the majority of our business, the impact will be felt for some time into the future. Although I have had stellar service from AV up till now, this incident has severely shaken my confidence in them, and has prompted me to look at alternatives. http://www.top-10-web-hosting.com/?gclid=COzntKTLzY8CFQUOYAodLFYDpg

When I read that notice from AV, it made me realize how low we are in hierarchy of web clients. If 90% of everything is working, then that means guys like you and I are in the last 10% of priority. Guess that makes us the lowest level of the food chain. We'll see if things are up and running by 5:30pm this evening as the notice states. I have to admit that after all the failed deadlines that I've read so far, I can't help but think its just to pacify us. I can't understand why they tell us that sort of stuff. When a deadline is stated, and then not met, all it does it tick people off.... especially when its dealing with our livelihood.
 
Almost 11am here and still no website. I'm just a webmaster and we don't make any money off of our site (although we might miss out on one or two potential members), but it's still a bit frustrating. At the very least, there could be a blanket notice going up on all of the AV sites saying maintenance is being performed.
 
Ed, The thing that is pissing me off the most is why did my site work two or three night ago and now nothing. I got a bunch of old photos deleted and went to bed thinking problem solved and find out I'm back in the boat once again.
 
The client is pissed at you, you are pissed at AV, Alex is pissed at Navisite and Navisite is scrambling. I don't think Alex has ANY control over the process at this point.

Here is the scoop from Navisite, including their phones:

http://www.navisite.com/sublevel.aspx?id=2017

My boss and my other business is just as peeved. I really pushed hard to move them to AV. This is not affecting me one iota (I think) but it sure is my employer.

Life will go on. (BTW, I always had a backup set of files on my home computer. That's not the problem for me.) I'll stay with AV through this. You think Alex is going to allow Navisite to do as they please? I am guessing he is also looking into a better top-source.

Coop
 
I hope (and think) you're right Coop. I don't believe Alex will be giving them his business any more, this is definitely costing his customers and I'm sure it's going to cost him. Like I said before, I don't hold the issues against Alex, just hope he's looking at other options.
 
My Site has been up just fine for several years. It's not through AV. I host my own site and several small businesses like knifemakers. It's been very reliable. Every host has problems at one time or another. If you are interested just PM me.
 
Ed, from what I have read, Atlanta virtual might not have had much to do with the actual migration, but just been involved. I was CEO for a telecommunications co for longer than I want to remember and was directly involved in several computer migrations as well as exchange replacements involving a toll center. The ultimate success or failure depends on the planning that goes into the change. You have to plan for all the eventualities that you can anticipate and then you bring in outside people, that aren't thinking in the same box that you are, to tell you what is really going to screw up. You then develop strategies to deal with the potential problems so that the customer realizes as little inconvenience as possible. It doesn't look like this was done very well to me, to be this far out from the migration and still not back up. Just no excuse for not getting this right. AV might want to reconsider the company that they are connecting to if this is any kind of indication of the service and expertise that they are going to offer. I suspect that that thought has crossed their mind several times in the last few days. The service we have gotten from AV has been nothing short of fantastic up to this point. We will need to get some more information from Alex about the causes of this problem, and what is going to be done in the future, before we decide whether or not to look further.

I agree that we have lost valuable contacts with customers that we more than likely won't recover. We had good customer from Pennsylvania that stopped in this morning for a visit and said that he thought that we had probably gone out of business. He didn't know if we would be here or not. This was one of those customers that you just don't want to lose. Others are calling or e-mailing and asking if we have shut down our site. It's a bad situation since most of our sales are over the internet.

Our published e-mail is not hosted by the same company that hosts our web site. That is on purpose to help avoid being dead in the water in a situation like this. One thing we are going to do is have the link from the web site go to our secondary e-mail. That way if the web site is down the published e-mail still works. If the published e-mail host is down, the customer can still get to us by using the link on the web site, which comes to our secondary e-mail. We hope that this will make it easier to keep customers in contact should something like this happen again. And you can rest assured that as we become more reliant on the net for business contacts, even though we try to anticipate the outages, and take steps to insulate us from them, we will still have problems. I just hope that they are short in duration and not like this one has been.

Got to go make some more dust.:D
 
Don Hanson III said:
http://www.beaumontmetalworks.com is back up, was going to ask for Rob's phone number here to order a grinder during this down time. But checked the site and got his number.

Hope more sites are coming back on line.
Click to expand...

and 15 minutes later it's back down.....

Here's an update from Navisite - the real culprits behind all of this (note what Harry Mathews, said - the company, Alabranza, Alex was leasing the equipment from got sold, Navisite bought it and then the ole fecal matter hit the fan....)

Alabanza Clients - 11/08/2007 12:20 p.m. EST
We are on track bringing up more servers on-line and approximately 85% of servers are currently up in the environment. All remaining servers have been touched and we have a status on them within our analysis.

Our best estimate timeline for completion of the migration process remain unchanged and believe that all of the servers will be up and running by this evening - barring unanticipated exceptions with any individual machine(s).

Our engineers are working around the clock to bring your sites back up as soon as possible and we continue our "all hands on-deck" approach to complete the migration.

Customer support lines are also open to answer general questions and concerns you may have (see below). We have staffed these lines with all available personnel and appreciate your patience in case there is any wait time.

Please visit this page for updated information through out the day.

Sincerely,
Mark Clayman
Senior Vice President of Hosting Services
Click to expand...
http://www.navisite.com/sublevel.aspx?id=2017
 
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