I am still down. There are things that probably could have been done better at every level in this thing. As a layman in the computer world, I depend on the geekheads to take care of me. I learned that wasn't very smart on my part and going forward I'll take more initiative myself and not be so naive about these things. Some lessons are harder than others. This lesson was too expensive to not do something different going forward.
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Atlanta Virtual Down this morning?
- Thread starter rfrink
- Start date
- Joined
- Jul 23, 1999
- Messages
- 1,409
I'm still down too Tracy. The last notice from AV stated that everything would be 100% operational by 5:30pm EST today...... I don't think I'll hold my breath. If it wasn't just a pacification notice, then everyone's website SHOULD be up and working within the next 1 1/2 hours.
- Joined
- Dec 26, 2004
- Messages
- 22
I just now got off phone Alex this whole thing is out of his hands they have everthing
lock down . He cannot get any thing until they turn back on. He has in his office days and nights . He is doing all he can . So everone hang own . about 300,000 Have been down.
Troy Brown
lock down . He cannot get any thing until they turn back on. He has in his office days and nights . He is doing all he can . So everone hang own . about 300,000 Have been down.
Troy Brown
- Joined
- Jul 23, 1999
- Messages
- 1,409
Hey Troy,
Can you elaborate on what that means? I can understand it being out of Alex's/AV's hands, but what is "lock down"? Who is "they"?
This is the kind of stuff that gets my panties in a twist....... everything is being stated in ambiguous terms, and nobody has taken the time to give the customers the straight story. If someone would just let us know what the heck is going on, and give us a straight answer, instead of all the tech terminology (even if that answer is "I don't know") as to when our websites will be active again, people would not be so frustrated.
So far, since this outage occurred there have been three notices on AV's site that stated service would be restored at specific dates/times, and all three have been invalid. Thats the reason folks are so wound up. If we'd just get the straight story, in terms that everybody could understand, then nobody would be so wound up about it.
Most of us are just knifemakers, or knife-type people who do not understand the inter-workings of how servers, web traffic and such operate. All we know is what we've been told, and when that proves false, it makes us a bit irritated.
I'm not angry with Alex, at least not directly. I know he's doing all that he can, but a little clear information would go a long ways towards soothing the anger I do have.
Can you elaborate on what that means? I can understand it being out of Alex's/AV's hands, but what is "lock down"? Who is "they"?
This is the kind of stuff that gets my panties in a twist....... everything is being stated in ambiguous terms, and nobody has taken the time to give the customers the straight story. If someone would just let us know what the heck is going on, and give us a straight answer, instead of all the tech terminology (even if that answer is "I don't know") as to when our websites will be active again, people would not be so frustrated.
So far, since this outage occurred there have been three notices on AV's site that stated service would be restored at specific dates/times, and all three have been invalid. Thats the reason folks are so wound up. If we'd just get the straight story, in terms that everybody could understand, then nobody would be so wound up about it.
Most of us are just knifemakers, or knife-type people who do not understand the inter-workings of how servers, web traffic and such operate. All we know is what we've been told, and when that proves false, it makes us a bit irritated.
I'm not angry with Alex, at least not directly. I know he's doing all that he can, but a little clear information would go a long ways towards soothing the anger I do have.
Thanks for the heads up Troy. I thought that might be the situation. To have all your customers out and be able to do nothing about it, while someone else "works" on the problem, has to really stink. I don't envy Alex's position, at this point, at all. This is one of those times that some good information would help ease some concerns. I would have thought that by now Av would have been able to get us something a little more concrete on the situation. We have no way to let our customers know what is happening, but Av knows who we are and they do have access to technology that can keep us informed. Oh well, tomorrow is another day and 100 years from now most people will have forgotten all about this. 
- Joined
- Aug 27, 2004
- Messages
- 2,525
Our business depends on every link in the chain being in place. When one link breaks, the chain is disrupted. No matter who is next to the broken link, the darned chain is still broken. It does no good to point fingers at the other links, as they are simply caught up in the process, and have no say in the overall strength of the chain.
Kinda like a chain-reaction car wreck on a foggy section of interstate................ "I didn't cause the wreck, but I was sure involved".
Although this is an extremely frustrating event for many, I really hope that we will not point fingers too harshly at Alex. He is, after all, simply a link in the chain, and perhaps may not be able to communicate to us at this time.
Tomorrow is another day......... Hang in there.......... We will make it.
Kinda like a chain-reaction car wreck on a foggy section of interstate................ "I didn't cause the wreck, but I was sure involved".
Although this is an extremely frustrating event for many, I really hope that we will not point fingers too harshly at Alex. He is, after all, simply a link in the chain, and perhaps may not be able to communicate to us at this time.
Tomorrow is another day......... Hang in there.......... We will make it.
.....Oh well, tomorrow is another day and 100 years from now most people will have forgotten all about this.
absolutely......maybe even 50...
- Joined
- Dec 26, 2004
- Messages
- 22
Ed
what he Alex meant by lock down. Navi Site has everthing lock down for security reasons. so he or no one can can get access to web sites that are down.
Troy Brown
what he Alex meant by lock down. Navi Site has everthing lock down for security reasons. so he or no one can can get access to web sites that are down.
Troy Brown
- Joined
- Dec 26, 2004
- Messages
- 22
I have AV since 99 this only 2nd time that AV down for more a few hrs. So i call that Srevice. Alex has always been very helpful .
Troy
Troy
just for amusement (still down)
here is a page from the Navisite web site:
In today's world, Disaster Recovery (DR) capabilities are important for virtually every organization, because those that cannot recover quickly often do not survive. The challenge is to identify a DR strategy that makes the best trade-offs with respect to cost, impact of downtime, and regulatory compliance requirements. NaviSite offers Disaster Recovery (DR) Solutions that help our clients effectively achieve this critical, yet difficult balance.
NaviSite’s DR Solutions cover the complete lifecycle, from initial DR planning and implementation, to ongoing management of the DR solution – and if necessary, solution support in a disaster scenario. In addition, NaviSite helps your organization find the right balance between the need to minimize downtime versus the cost of a DR solution.
DR Consulting Services: NaviSite offers a full range of DR planning and consulting services, including design, implementation, and testing.
Hot Site DR Solutions: NaviSite offers Hot Site DR Solutions for organizations that require nearly immediate failover to an alternate technology environment in a disaster scenario. Clients may choose a Hot Site DR Solution that fully replicates their primary data center environment for complete failover capacity, or a partial environment solution that supports near-immediate recovery for selected business functions.
Warm Site DR Solutions: Warm Site DR Solutions are ideal for organizations that need near-term, but not necessarily near-immediate recoverability. These solutions feature an alternate technology environment that is on and standing by, ready to go if needed, once the client’s data is loaded onto the alternate infrastructure.
Cold Site DR Solutions: Our Cold Site DR Solutions are for organizations that need a DR solution, but not necessarily near-term recoverability. In a disaster scenario, NaviSite will deploy the required hardware and software to support your recovery needs and then data from secondary storage (e.g. tape or disk) would then be loaded to the new systems to complete the recovery process.
Data Protection: NaviSite offers two types of Data Protection Services, specifically designed to provide a backup copy of your data in the event you experience data loss or corruption.
Tape Backup Services - Ideal for short and long-term data storage in a cost-effective manner. These services provide tape backup, off-site archiving and file restore for client data stored on NaviSite-managed servers, and we can implement a variety of backup and retention policies to suit your requirements.
Online Backup Services - Offers efficient and secure backups to disk, facilitating quick restores and easy operational management. Data can be backed up from your data center to a NaviSite location or within a NaviSite data center. Our Online Backup Services also feature a variety of backup and retention policies to choose from.
here is a page from the Navisite web site:
In today's world, Disaster Recovery (DR) capabilities are important for virtually every organization, because those that cannot recover quickly often do not survive. The challenge is to identify a DR strategy that makes the best trade-offs with respect to cost, impact of downtime, and regulatory compliance requirements. NaviSite offers Disaster Recovery (DR) Solutions that help our clients effectively achieve this critical, yet difficult balance.
NaviSite’s DR Solutions cover the complete lifecycle, from initial DR planning and implementation, to ongoing management of the DR solution – and if necessary, solution support in a disaster scenario. In addition, NaviSite helps your organization find the right balance between the need to minimize downtime versus the cost of a DR solution.
DR Consulting Services: NaviSite offers a full range of DR planning and consulting services, including design, implementation, and testing.
Hot Site DR Solutions: NaviSite offers Hot Site DR Solutions for organizations that require nearly immediate failover to an alternate technology environment in a disaster scenario. Clients may choose a Hot Site DR Solution that fully replicates their primary data center environment for complete failover capacity, or a partial environment solution that supports near-immediate recovery for selected business functions.
Warm Site DR Solutions: Warm Site DR Solutions are ideal for organizations that need near-term, but not necessarily near-immediate recoverability. These solutions feature an alternate technology environment that is on and standing by, ready to go if needed, once the client’s data is loaded onto the alternate infrastructure.
Cold Site DR Solutions: Our Cold Site DR Solutions are for organizations that need a DR solution, but not necessarily near-term recoverability. In a disaster scenario, NaviSite will deploy the required hardware and software to support your recovery needs and then data from secondary storage (e.g. tape or disk) would then be loaded to the new systems to complete the recovery process.
Data Protection: NaviSite offers two types of Data Protection Services, specifically designed to provide a backup copy of your data in the event you experience data loss or corruption.
Tape Backup Services - Ideal for short and long-term data storage in a cost-effective manner. These services provide tape backup, off-site archiving and file restore for client data stored on NaviSite-managed servers, and we can implement a variety of backup and retention policies to suit your requirements.
Online Backup Services - Offers efficient and secure backups to disk, facilitating quick restores and easy operational management. Data can be backed up from your data center to a NaviSite location or within a NaviSite data center. Our Online Backup Services also feature a variety of backup and retention policies to choose from.
I guess I'll go look for updates, here is one:
NaviSite Says 85% of Servers Back Online
By Renee Boucher Ferguson
November 8, 2007
A botched data center migration downs 165,000 users for five days and counting.
As of 12:30 EST Nov. 8, hosting company NaviSite said it was "on track" to bring up more servers online and had about 85 percent of its servers already up in its new data center.
The company has been clambering since Nov. 3 to fix a days-long service outage that has put tens of thousands of Web sites out of service.
The problem that has brought down an estimated 165,000 Web sites was the result of a botched data center migration that went horribly wrong on Nov. 3. Five days have passed and NaviSite is still struggling to resolve the issues.
"Our best estimate timeline for completion of the migration process remain unchanged and [we] believe that all of the servers will be up and running by this evening—barring unanticipated exceptions with any individual machine(s)," said Mark Clayman, senior vice president of hosting services at NaviSite, in a Nov. 8 letter posted on the company's homepage.
Clayman said NaviSite's engineers are working around the clock to bring sites back up as soon as possible. "We are continuing our 'all hands on deck' approach to completing the migration."
The botched data center migration started when NaviSite planned to move the data center belonging to Alabanza, the company it acquired in August, from Baltimore to NaviSite's headquarters in Andover, Mass. To save time NaviSite planned to physically move 200 servers from Baltimore to Andover, and then transfer data over the Internet from another 650 servers. But when the Internet transfer proved too lengthy (at which point panic might have begun to set in for NaviSite's engineers), to save time the company decided to again physically move servers from Baltimore to Andover.
In the meanwhile, the Internet transfer ran into issues synchronizing Address Resolution Protocol Requests.
As of the afternoon of Nov. 7, more than half of Alabanza's 850 servers were back online, as were about 65 percent of the customers' Web sites.
At least one angry customer has blogged about her experience during NaviSite's historic five-day outage—and received an outcry of questions from other NaviSite customers. Cynthia Brumfield, on her IP Democracy blog, wrote that she has received phone calls and e-mails from "desperate, hollow sounding small business owners and Web hosting resellers asking for advice, or to let me know of their dire situations, or to find out what I know….Why have I received these phone calls and e-mails? Because I've been blogging about the situation. And because NaviSite is still not answering customers' phone calls or e-mails."
Brumfield said that one man called her to say that his businesses, which has 1,000 Web sites directly hosted by NaviSite, are now dead. "NaviSite hasn't returned any of his calls, or e-mails," wrote Brumfield. "And despite promising to bring top management into the endless, useless conference calls NaviSite has been hosting since Sunday, this man told me that he had been on a call [Wednesday]…but no one from NaviSite chose to participate."
Here is a link to the blog referred to above: http://www.ipdemocracy.com/archives/002756navisite_only_60_of_servers_up_after_110_hours.php
NaviSite Says 85% of Servers Back Online
By Renee Boucher Ferguson
November 8, 2007
A botched data center migration downs 165,000 users for five days and counting.
As of 12:30 EST Nov. 8, hosting company NaviSite said it was "on track" to bring up more servers online and had about 85 percent of its servers already up in its new data center.
The company has been clambering since Nov. 3 to fix a days-long service outage that has put tens of thousands of Web sites out of service.
The problem that has brought down an estimated 165,000 Web sites was the result of a botched data center migration that went horribly wrong on Nov. 3. Five days have passed and NaviSite is still struggling to resolve the issues.
"Our best estimate timeline for completion of the migration process remain unchanged and [we] believe that all of the servers will be up and running by this evening—barring unanticipated exceptions with any individual machine(s)," said Mark Clayman, senior vice president of hosting services at NaviSite, in a Nov. 8 letter posted on the company's homepage.
Clayman said NaviSite's engineers are working around the clock to bring sites back up as soon as possible. "We are continuing our 'all hands on deck' approach to completing the migration."
The botched data center migration started when NaviSite planned to move the data center belonging to Alabanza, the company it acquired in August, from Baltimore to NaviSite's headquarters in Andover, Mass. To save time NaviSite planned to physically move 200 servers from Baltimore to Andover, and then transfer data over the Internet from another 650 servers. But when the Internet transfer proved too lengthy (at which point panic might have begun to set in for NaviSite's engineers), to save time the company decided to again physically move servers from Baltimore to Andover.
In the meanwhile, the Internet transfer ran into issues synchronizing Address Resolution Protocol Requests.
As of the afternoon of Nov. 7, more than half of Alabanza's 850 servers were back online, as were about 65 percent of the customers' Web sites.
At least one angry customer has blogged about her experience during NaviSite's historic five-day outage—and received an outcry of questions from other NaviSite customers. Cynthia Brumfield, on her IP Democracy blog, wrote that she has received phone calls and e-mails from "desperate, hollow sounding small business owners and Web hosting resellers asking for advice, or to let me know of their dire situations, or to find out what I know….Why have I received these phone calls and e-mails? Because I've been blogging about the situation. And because NaviSite is still not answering customers' phone calls or e-mails."
Brumfield said that one man called her to say that his businesses, which has 1,000 Web sites directly hosted by NaviSite, are now dead. "NaviSite hasn't returned any of his calls, or e-mails," wrote Brumfield. "And despite promising to bring top management into the endless, useless conference calls NaviSite has been hosting since Sunday, this man told me that he had been on a call [Wednesday]…but no one from NaviSite chose to participate."
Here is a link to the blog referred to above: http://www.ipdemocracy.com/archives/002756navisite_only_60_of_servers_up_after_110_hours.php
From the Navisite web site:
Alabanza Clients - 11/08/2007 7:30 p.m. EST
We continue to bring up more servers and domains on-line and currently have more than 92% of the servers live representing approximately 95% of user domains.
The remaining servers are being worked on and are at various stages of resolution. We believe that the migration process will come to a steady state completion in to the night where more than 99% of the domains will be on-line. A very small percentage of domains may still need additional work due to individual issues and we will continue to fix them. We expect this number to be very small and close to normal maintenance levels.
We truly appreciate your patience throughout the migration. We recognize your pain points and all of us have been working to fix these issues as our only priority.
While we have received complaints, we have also received compliments on our efforts. We received some feedback that the new environment is working better than the previous one. Moving to a faster and better platform was the rationale for the data center migration, and we already are beginning to hear some positive news.
Our engineers are working throughout the night to bring all sites back up as soon as possible. Please call our main support number 1-888-264-4662 if you have any questions.
Please also visit this page for any updated information.
Sincerely,
Mark Clayman
Senior Vice President of Hosting Services
Toll-Free: 1-888-264-4662
so is Mark Clayman the guy that will be named in the class action lawsuit?
here is the page link referred to: http://www.navisite.com/sublevel.aspx?id=2017
Alabanza Clients - 11/08/2007 7:30 p.m. EST
We continue to bring up more servers and domains on-line and currently have more than 92% of the servers live representing approximately 95% of user domains.
The remaining servers are being worked on and are at various stages of resolution. We believe that the migration process will come to a steady state completion in to the night where more than 99% of the domains will be on-line. A very small percentage of domains may still need additional work due to individual issues and we will continue to fix them. We expect this number to be very small and close to normal maintenance levels.
We truly appreciate your patience throughout the migration. We recognize your pain points and all of us have been working to fix these issues as our only priority.
While we have received complaints, we have also received compliments on our efforts. We received some feedback that the new environment is working better than the previous one. Moving to a faster and better platform was the rationale for the data center migration, and we already are beginning to hear some positive news.
Our engineers are working throughout the night to bring all sites back up as soon as possible. Please call our main support number 1-888-264-4662 if you have any questions.
Please also visit this page for any updated information.
Sincerely,
Mark Clayman
Senior Vice President of Hosting Services
Toll-Free: 1-888-264-4662
so is Mark Clayman the guy that will be named in the class action lawsuit?
here is the page link referred to: http://www.navisite.com/sublevel.aspx?id=2017
fitzo
Gold Member
- Joined
- Aug 14, 2001
- Messages
- 6,648
That part's exceptionally humorous. Definitely takes corporate-size cojonnes to try and spin this with some positives before the entire system is back online.
Can we say 12+% drop in the stock price since this fiasco started, and trying to do damage control? :jerkit:
- Joined
- Oct 8, 2001
- Messages
- 12,348
Read how scathing and unhappy AV is with NaviSite. Also, read how staying with AV will benefit you. :thumbup:
http://www.atlantavirtual.com/notice.htm
8:30am, still nothing for me or my employer's company websites. Bogus.
Coop
http://www.atlantavirtual.com/notice.htm
8:30am, still nothing for me or my employer's company websites. Bogus.
Coop
- Joined
- Aug 1, 2000
- Messages
- 863
That's a first class business decision by a first class guy!!
It seems that Alex is taking the ol "screw me once-shame on you...screw me twice-shame on Me" cliche to heart by not allowing this navisite group the opportuity to repeat what we've seen from them this week. That's forward thinking!!
It seems that Alex is taking the ol "screw me once-shame on you...screw me twice-shame on Me" cliche to heart by not allowing this navisite group the opportuity to repeat what we've seen from them this week. That's forward thinking!!
- Joined
- Jul 23, 1999
- Messages
- 1,409
After reading the latest notice from AV, I am once again impressed with Alex and his crew. Reading between the lines it would seem that a large number of websites are seeking other host(s). Theres no doubt that this incident will cause as much hardship on Alex and AV as it does/has on those of us who have been without a website for the last week. I had been considering other hosting services, but with the incentives that Alex has put forth, and considering the situation that this has put him in, I now plan to stay with AV, and see how things go in the future. As I said previously, my anger is not directed at Alex or AV. However, as someone who's livelihood is largely dependent on my website, I would be foolish to not look at the alternatives.
Having said that, I think its only fair to report on some of those alternatives. Prior to this incident I had not paid much attention to the price versus services that are offered by hosting companies. Since l posted the previous link on the Top Ten Hosting Services I have looked over the top 5 in that list, and in all cases noticed that the services offered are more than those offered by AV, at about 1/2 the cost. That being said, I think it would require a close check-in of each of the hosts to actually determine if they are really as much of a value as they seem. I've decided for the time being, due in no small part to the incentives Alex has offered, that I'll stay AV, but from a business standpoint I cannot financially tolerate another incident that causes this much down time.
Having said that, I think its only fair to report on some of those alternatives. Prior to this incident I had not paid much attention to the price versus services that are offered by hosting companies. Since l posted the previous link on the Top Ten Hosting Services I have looked over the top 5 in that list, and in all cases noticed that the services offered are more than those offered by AV, at about 1/2 the cost. That being said, I think it would require a close check-in of each of the hosts to actually determine if they are really as much of a value as they seem. I've decided for the time being, due in no small part to the incentives Alex has offered, that I'll stay AV, but from a business standpoint I cannot financially tolerate another incident that causes this much down time.
- Joined
- Jun 23, 2006
- Messages
- 2,418
I am glad to see that this is the way Alex has decided to make things right. This was the way to step up and recognize the problem. I hope all of our services are restored soon and sincerely hope that everyone whose business was affected makes a turn around.
- Joined
- Jun 17, 2001
- Messages
- 5,705
I'm back at least for now.