- Joined
- Feb 14, 2014
- Messages
- 1,400
I think everyone agrees that he was rude, that isn't the issue. I would probably not deal with him knowing that his expectations are so high, things happen and I wouldn't put myself in a situation to eat the cost of something if any issue popped up.
Also, people see that the moment that someone asks for a refund, when you still have the item, regardless of the circumstances behind the USPS or you being responsible, you issue a refund. You chose USPS as your carrier that is now your responsibility, that is a separate transaction between you and them and you get your refund from them if required. His expectation was that the item would go out at a certain and be received at a certain time (pending any issues along the way), he shouldn't have to wait for an item and then be charged for shipping for an item that was never received.
In this situation life got in the way and delayed your response/reaction. Most people would have been understanding, he wasn't, you learn the lesson for the future as well and everyone moves on.
Thanks for getting it.