Placed an order for one
Spyderco M4 ParaMilitary2 Knife Natural G-10 (C81GM4P2) at 9:00am PT on the dot and the order went through fast.
However, it did not show up on my BladeHQ Order Status page and there was no pending charge on my CC. At 9:10am PT I received a "
Payment Error" email from BladeHQ but saying "We'll keep the items you placed in your order on hold for 48 hours". I tried calling but their lines were busy. I emailed back that "Payment Error" email and received a response at 10:15am PT:
"Hey Awesome Customer!
Like you, we are excited for the Exclusive M4 Paramilitary 2!
We took precautions to prepare our servers to handle the throngs of customers that were going to submit their orders at release to grab one!
Our credit card processor was warned to expect a spike in volume in anticipation of the release but were still unable to process all the payments as they came in.
As a result, your order is being held for you while we resolve the payment processing. Any duplicate orders or quantities of more than 3 knives will be cancelled.
Youll be sent another email with confirmation that your payment has been successfully processed, followed with an email containing your tracking details as its ready to ship out.
If we have any questions or concerns regarding your order, we will contact you by phone to resolve those with you.
We appreciate your patience while we work through this process!
Eric L
Customer Service Agent
Warranty Specialist"
At around 10:30am PT I checked my CC again and there's a pending charge of $159.99 from BladeHQ!
However, as of 11:00am the order is still not on the BladeHQ Order Status page.
I'm sure it'll be fine...