Busse Combat, How to Right a Wrong!

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RickJ

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Ok! I placed an order for a knife, got a confirmation order was received, good! then I go to one of the recommended Sheath Dealers on Busse's site to order a Sheath.

THE WRONG!Busse's site says it provides knives to the sheath dealers so all you have to do is order the sheath. In other words it is pre-fit to the knife you order from Busse!

I place an order for a sheath from one of the sheath dealers on the Busse site and I am told Sir, you will have to send me your knife because Busse does not give us a model to make the sheaths with.

THE RIGHT! Busse can make say hard plastic knife models that replicate the knives with say different handle options, send them to the sheath dealer and so when consumers as myself order the knife from Busse, then I can just turn around and order the sheath.


As of right now the only option I have is to get my knife and then send it to the sheath maker, again this is not the way it is stated on Busse's site. I as a knife buyer am asking Busse Combat to at least state as information.

So all you guys that talk about the great customer service at Busse, tell me how great this type of service is! and please tell me what the fix is! Yes If Busse wants that than all I am saying is they should state that on their site, that you the knife buyer will have to send your knife in to have a sheath made because we will not.

I look forward to the replys to this one, because as they say where I come from, right is right and wrong is wrong.

RickJ
 
Well bro, we're not Busse customer service here. This isn't the channel for results; it's not even the Whine and Cheese department. That's another forum, which is probably where this should be.

The way I understand it, those are the sheath makers they recommend. Most of them are Busse collectors, and happen to have a bunch of knives, but none of them have all the makes and models. I'll bet that maker you contacted has some models, just not every one of them. Busse doesn't provide those sheath makers with knives of every configuration. Why would you ASSume he did? This isn't even a customer service issue (although clearly you feel wronged by them :rolleyes:), but moreover this forum isn't even customer service. Why not giving them a try since they're the ones who handle these things?
 
Interesting. I never noticed that the Busse website said:
They have Busse blades to work with so you can simply order directly from them without having to send in your own knife.
Click to expand...

When you go to most of these sheath makers websites that Busse directs you to you will notice that they tell you what knifes they have to use as patterns.

Example, the "Dwayne Puckett / Armoralleather" website. If you navigate you will find:
http://www.armoralleather.com/pattern_knives.htm

If you want a sheath for a knife not on the list, get ready to mail your knife away!
 
On a serious note if every sheath maker had at least one of every type of Busse knife to pattern sheaths after they would have to have a serious amount of storage and talk about business overhead. There are way too many changes and variations to be able to keep, The one benefit of sending your knife in would be that the sheath would be a guaranteed fit and the maker would also have been able to pattern a sheath for that model alleviating any future concerns with that model. If you don't mind telling what model Busse is it.
Thanks
 
The Busse site doesnt say anything about providing knives to the sheathmakers, it does say that we will most likely have the knives for fitting, but not as a sure statement. I try to have at least a pattern for a knife so you dont have to send yours in, but I am a full time maker so the money isnt always there, sorry about that.

So far I have most of the Fusion line of knives as patterns, as I said "most" I very rarely have to ask for one to be sent in but the occasion does arise. I do need to update the pattern page as theres a few more to add to it, if you dont see what you want, just ask, we can tell you what we have and what we'll need to have sent it. In most cases you wont have to send anything to us.
 
I'm surprised at the few times I have had to send a knife off unless it was a custom or maybe magnum scales. I'm not going to check out the text on the Busse Combat site as common since says nobody has every model except...(you know who you are.)
 
The way I see it, it is a win-win situation. If you order a sheath, you enable to sheath maker to buy the knife in question. That's a "win" for the sheath maker, because he/she gets to enjoy a new knife. It's also a "win" for the customer, because he/she gets a quality sheath for the knife without needing to send it in. Of course, there will be edge cases that will require the knife to be sent in. That's life.
 
You ordered a knife that does not come with a sheath...of course you'll have to have one made.

Busse does so many thicknesses and handle styles that each sheath has to be different.


basically just get used to it
 
While I see where there's room for confusion, the website doesn't say, "They have every Busse knife made, so you can order any sheath you need from them without sending in your knife." Still, many of the leather stitchers and kydex benders do have a pretty good range of patterns and/or pattern knives. Dwayne is mentioned above; similarly, Chuddy Bear Leather notes on his site: "I own all of the blades listed above. I will not need your knife to make a sheath for it." http://www.chuddybearleather.com/prices

Unfortunate that your knife isn't one that your selected maker has on hand. So you have to ship a knife off for a few weeks? Unfortunate, but not the end of the world. I've done it multiple times, and a lot of the time, a sheath maker will allow you to wait on shipment until he gets just about ready to start your order. That way, the knife's time away from home is minimized.

However, I agree with the above poster in that this forum is not the avenue you should take if you want an explanation from Busse Combat. My advice is to call them up directly or send an email.
 
mhawg said:
I'm surprised at the few times I have had to send a knife off unless it was a custom or maybe magnum scales. I'm not going to check out the text on the Busse Combat site as common since says nobody has every model except...(you know who you are.)
Click to expand...

You must mean JAXX

But, he has 27 of each model.
 
Quote from the "Sheath Options" portion of the Busse Combat website:

"They have Busse blades to work with so you can simply order directly from them without having to send in your own knife. "

Forum regulars know that the sheath makers listed generally have most of the regular production models - if only soon after they are released, when someone sends in a blade for sheathing and allows multiple copies to be made. If you have an older model, variant, Custom Shop special, or a Game Warden (since the variation between different models is high) you'll likely have to send in your blade. In the case of kydex, this is a plus, since molding with the exact knife will give a better fit.

The website information should be changed. While Hogs and even piglets know the sheath situation, you can't expect new or less frequent customers to know anything different from what's on the company site.

I'm curious - which model did you order? If it's an ASH-1, they haven't even been released into general production yet, so nobody has them, sheathmakers included. There's a good chance the sheathmakers will have ASH-1's to make a sheath for you when the Busse shop starts shipping the blades. (yes, I'm ignoring the SE and Custom shop models, but they probably won't make sheaths that are compatible with the regular or LE ASH)
 
Please tell me where on the Busse Combat website that it is stated that Busse provides knives to sheath makers. I can't find it... Sheath makers have to buy their knives from Busse like everyone else.

What I did find is this:

Busse Combat website said:
Please note that these sheath makers are just a few of the many qualified out there. We have assembled this list of quality makers, in no particular order, for your convenience. They have Busse blades to work with so you can simply order directly from them without having to send in your own knife. Busse knives do not come with a sheath. This is to your benefit, as you are now able to choose the type, style and maker of your very own custom sheath.
Click to expand...

All of them have some models, but as far as I know none have ALL of the models, and it isn't stated on the site. Nor does Busse Combat know which models the sheath makers may or may not have on hand. Have you tried all of the sheath makers on the list?

The RIGHT: Most sheath makers have several knives on hand to make sheaths. Many have different models from each other. Busse Combat states that they do not provide sheaths for their knives.

The WRONG: Not reading the statements correctly on the website, then jumping on the Busse Combat sub-Forum & stating misinformation as FACT, thereby leading to a negative spin on the thread.

Again, I looked for the statement that you quoted. IF you can, please post it, and I'll happily apologize to you and amend my post. :)
 
This is the wording from Busse's site.

"They have Busse blades to work with so you can simply order directly from them without having to send in your own knife. Busse knives do not come with a sheath. This is to your benefit, as you are now able to choose the type, style and maker of your very own custom sheath. "

Can you see where this is misleading, but OK! I got it! suck it up and send in your sheath, no problem, I am just saying this should be changed to read, the sheath makers do have a few of our knives but not all, so you may need to send yours in .
 
Step 1. go to Busse Combat knives, Step 2. go to sheath options then look at the paragraph at the top of the page, also I copied and pasted the paragraph in my above post straight from there site.

RickJ
 
RickJ, which knife are we talking about here?
 
If you have ordered an ordinary (non-ganza) knife from Busse one of the Sheathmakers will have the dimensions for the build, i doubt that you are the first person to want a sheath made for a particular knife, unless that knife is not in circulation yet
If you don't want to send in your knife wait a little longer and somebody else will anyway.
Best regards

Frazer
 
Guys,

I understand that I ordered a new knife, The ASH-1 but the website says what it says, it is just misleading in my mind and should should read as I have suggested that you may have to send in your own knife for fitting with your sheath. Also I recommended that plastic knives be made and sent to these dealers, hell! they only have 4 on the Combatknives site, so hard would it be! also this thread was started as a recommendation to Busse, not as a fight to all the die hard Busse fans, Hell I like some of their stuff too! but as I stated right is right and wrong is wrong! All Day Long!

RickJ
 
RickJ, I can see how someone unfamiliar with the workings of Busse blades could get the wrong impression from that text. Still, it doesn't change your current situation, which is that you'll need a sheath.

If it's the ASH-1 we're talking about, nobody is going to have that pattern or knife yet. Patience will be the key on getting a custom sheath. Patience, or sending the knife in yourself when it arrives. Keep in mind that some of these sheath makers stay back-ordered. A lot of folks put in a sheath order when they order the knife, hoping that the delivery time on the knife and the wait time on the sheath will be about the same.

Whatever the case, give the process some time. You won't see the knife for a while, and then you'll have to wait a bit longer until pattern knives make their ways to sheath makers.

If it's instant gratification you want, then you'll need to pick an established model offered by the Company Store (not the Busse Shop), find a sheath maker with that pattern/knife, and then order the knife.
 
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