Buy a STRIDER knife...NOT ME!

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SKTRGNLDR

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If STRIDER knives are as bad as their customer service...count me out for buying one!



This is the e-mail response I received today from Mick Strider of STRIDER Knives, after I fussed for not getting a timely and proper response to my inquiry about their products.

November 20, 1001

"Here's a bit more timely response for you...F#$K OFF! Keep your attitude weirdo".



My prior e-mail to S/K.

November 19, 2001

"Thanks for taking 11 days to get back to me...I checked your website 1st before contacting you BECAUSE IT DOESN'T SHOW A LISTING FOR DEALERS. I did however check it again and under links, it listed a couple of sites that could be dealers but it was hard to know for sure which is which. BTW, the correct TIMELY response should have been...Thanks for the inquiry, our closest dealer is xxxxxx".



S/Ks prior e-mail to me.

November 19, 2001

"You'll need to check our web page for dealers in your area. Thanks, SK"



My prior e-mail to S/K.

November 8, 2001

"Where might I find Strider Knives here in Nashville, TN?"
 
I do not YET own a Strider knife, but I gotta be totally honest with you. Your first E-mail to strider was sarcastic and abrasive. yeah, Yeah, yeah, the customer is always right, customer service needs to cater to the consumer, yes Sir, I agree. however, Mick strider posts quite often here on blade forums and I have read his EVERY post. I have yet to read one NASTY, Sarcastic, un-called for response to ANY question asked of him.
Mick strider does alot of things for alot of folks at all times of the day and night. Your opening line about Strider knives delay and then your parting correction, quite frankly SUKS BUTT.
Again, I do not KNOW Mr. Strider and do NOT own a strider knife. I do not care if you do or will, I WILL. The response from Mick was appropriate based on your childish E-mail and in this case, YOU, Mr. CONSUMER were way OUT OF LINE.....wolf
 
Personally, Strider knives just moved one notch closer to the top of my "need to buy" list. You're e-mail reply was rude and out of line. I actually liked the fact that Mick has the nuts to actually come out and say what everyone else would have wanted to say to you. And as far as you not owning a Strider, good. You will probably never appreciate it anyways.

JR
 
I'll second what wolfmann said. Your response to Strider was rude and uncalled for. Writing in caps is rude as hell, and correcting someone's etiquette is uncalled for in a case like this as well. If you expect folks to kiss your heinie because you're a rude ******* (seven letters, starts with "a"), I'm glad Mick disillusioned you.
 
If you're not going to give specific info in a reply after 11 days, then why bother replying at all? Strider was totally out of line with his comment. And I personally don't need to buy someone's knives to associate with their balls so I can feel like more of a man. If you, as a professional businessperson, receive a rude comment, ignore it.
 
Just another case of the customer not always being right. Who the hell came up with that idea anyway? Can't blame Strider at all for his final response. I doubt he is personally aware of where every one of his dealers are, and even if he is, there's no reason why he should have to tolerate somone yelling at him for being a little slow in his email response. SKTRGNLDR should ahve appreciated the personal response he recieved, IMHO. Perhaps Strider should have refrained from sending the last one (assuming SKTRGNLDR's story is complete and truthful), but he made the decision not to cater to someone who is deliberatly confrontational, and "**** OFF" is how I probalby would have responded, too.

My $0.02 only.

-Al-
 
Hard,
I got plenty of balls of my own to make me "feel like a man." I respect Mick for what he said, not necessarily the exact wording, but because he stood up and didn't get pushed around. Many makers and manufacturers well bend over backwards to make things right with customers. And Mick and all the guys at Strider do just that. However, some of them even go out of their way to keep people happy when those people are wrong. Mick simply decided not to get stepped on, and say what was on his mind. THAT is why I respect him. Instead of thinking it, he actually came out and said it.

JR
 
Buy a STRIDER knife...NOT ME!
Click to expand...

Good. Don't buy a Strider. Your loss, that means more for me to buy!

In my dealing with Strider knives, I had to locate a dealer. I've had to email Strider. I've never have had problem. I know that they are a small company and are busy traveling to shows and producing some of the best knives out there. If you spend a little time on these forums you learn exactly what you need to get what you want. If you go to the Strider web site and see the links page it's not too hard to figure out that these links are dealers. That's what I did and I bought 4 Striders this month alone, all the folks associated with this company are first-rate. Period.

S.

BTW - Welcome to bladeforums!
 
EL CID...I e-mailed Strider Knives (through their website...important)on 11/01/01 requesting a list of dealers in my area.

On 11/19/01, 11 days later, S/K responded by suggesting that I check their website for a dealer listing which I had previously done. (note: their website doesn't have a specific "Dealer Listing" area.

That same day, I wrote my somewhat scathing response to S/K letting them know how disappointed I was in not hearing from them for 11 days. Furthermore, before responding, at their suggestion, I revisited their website and still could not find out who was a Dealer in my area.

After my response, instead of apologizing for not being prompt and enclosing a list of dealers, he wrote back "F#$K OFF"

I consider this highly uncalled for and very unprofessional.
 
Are you aware that at the present time Strider Knives as well as some other companies are hectically trying to keep our servicemen supplied while also keeping up with orders and shows,etc,etc. While I know that Mick and Duane don't take any crap,Mick also wouldn't respond like that without cause.
Have you checked out Frost cutlery? You may find it better suited to your needs :D

Duane, it was great talking to you in NY and getting the great 9/11 shirt. Just remember what grampa said, there's a chair for every butt in the room. :)

Dave
 
When you have a small operation as Strider does and the demands on them to get knives out to the Military/Police/EMS and such they don't have time to reply to your emails. I have also had problems with them getting back with me but i own 6 of there knives. You should have went to the Strider forums and you could have found out everything you need about their dealers.If you can not understand there position TOO BAD. I will continue to buy and support there efforts. The less time they spend on the computer means more time at the grinders getting more great hardcore knives out to those of use that wants and uses them. This is the end on my ramble.
 
We live in an era of lowered expectations. Combining that with the general level of foolishness exhibited by Strider and his apologists might explain why so many have come to his defense. A businessman's proper response (since he felt so strongly) would be no reply at all. As a former businessman myself, I always allowed those I perceived as rude to stew in their own fetid juices; they deserved no more of my time or attention. (Not that I agree that SKTRGNLDR's portion of the exchange rose to that level of provocation.) Strider's image is diminished from the exchange. But perhaps that's not important to most of you. I, however, would expect more.
 
Hey...if strider wants to say **** OFF to potential customers, that's his perogative. I guess his knife sales are doing that great that he can p*ss on a person that might buy one of his knives.

I don't see how anyone here would not be upset after e-mailing a maker about a knife and not hearing back from them for 11 days. Not to mention the response provided no help.

It sounds like you guys who applaud Strider for the final e-mail must not be in sales... because that is no way to bring in business. Why not respond in a dignified manner telling him where he can buy a knife in Nashville. Then it makes customer look like the a**hole for getting an attitude in the first place.

JT
 
I have e-mailed the Strider guys many time, and it has taken them a while to get back to me. But am I angry about it? Not really. When I purchase a knife, I decide what I want and then I find the best way within my means to obtain it. I don't expect the maker to provide me with a list of dealers when they already have a list on the website. Also, as far as Striders are concerned, rarely will they have any knives in stock themselves, let alone their dealers. Most of them are sold even before they are received by the dealers.

Steve at Strider said a while ago, that if you send them an order, via e-mail or snail mail, be assured that they will eventually take care of it and you will be provided for. The Folder I ordered back in March is now on its way to me.

I think that with small shops, such as Strider, or even custom makers, a wait is sometimes in order as far as responses and what not.

As to Mick Strider's comments, well, I read many of Micks posts and he can be very sarcastic sometimes. And maybe he shouldn't have used the F word, but I hope you can take it is jest. You may not want to purchase a knife from Strider after the response, but that is still your choice. Not all e-businesses have the capability or the time to send detailed responses. Others do, but Strider probably doesn't. S...sometimes it becomes the consumers job to find out the information. anyways, that's how I fell about this.
 
I think im gonna open a business. When somebody calls or emails me, I will wait a while to return the call. If they make a sarcastic remark about my "speedy" reply, I will tell them to phuck off. That oughta get the business off the ground dont ya think? Forget answering the question, or apologizing for extra slow responses to customer questions, even though I "advertise" for which I would expect people to take that to mean I wanna sell stuff. No, I will advertise, you ask a question....I wont answer but I will tell you to shove it in your ass. What a novel approach to business :rolleyes: I suppose its ok though as long as I advertise that my stuff is "high speed" for "hard core folks".

SKTR....if your account is indeed accurate, the yeah, you probably could have held off the sarcasm I suppose, but the response you got was a crock. Dont sweat it, im sure there are plenty of makers/companies out there that will be happy to sell you a quality knife without the "go away, you aint HARDCORE enough" attitude.
 
have you seen the soup nazi seinfeld episode? When there's enough demand for your product it doesn't hurt to turn one or two away when they deserve it. The customer is only always right when you COULD sell more - it would seem that Strider knives are already hard to come by, he doesn't need the support of abusive people to stay in business. Having worked in a retail environment, I have to say I would LOVE to have been able to treat deserving people as Mick Strider did, and in this case, you were definitely deserving.

Adam
 
Well, first of all, there is a spot on the website for dealers. It is under the "links" catagory. It took me all of two seconds to find it. Second, the response from SK about checking the site is a smart one. If you look, there are no dealers in the TN area (at least none listed). Therefore if you look at the site, you could find on that you may feel comfortable dealing with over the net.
As for the delay, please. Cry me a river. Strider is a very small and very busy company. It takes time to do everything. If you want a knife in a timely fasion, then they can not be at the computer all day. And if you want them to be at the computer all day, you can't expect to get a knife in a timely fasion. I would rather the knife faster.

By the way, you did not "fuss" about not getting a timely answer, you were a JACKA$$ about it.

Rich
 
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