ndeezl
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Canal Street Half Moon Trapper = Disappointed
- Thread starter Pelikan
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Probably not in jest...do to others what you would have done to you.
If my customers have a problem with my work, I'd much rather they talk to me than discuss it in a public forum, read by my current and possibly future customers.
If my customers have a problem with my work, I'd much rather they talk to me than discuss it in a public forum, read by my current and possibly future customers.
ndeezl
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I'm sure that you would rather have a customer complain to you than to the rest of your customer base. But is the buyer obligated to do that? If you bought a KIA and it was a piece of crap would you write a letter to KIA and complain, or would you tell people it was a piece of crap? In no way am I saying Canal Street is a bad company or anything like that, I've owned their knives and enjoyed them. But to flame someone for giving his thoughts to his peers before making the company aware of a problem with THEIR product? That seems foolish.
Nathan
Nathan
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I disagree with not posting the issues here. If nobody posts about these issues then the company is not held as accountable. The company had one chance to get it right on the first try and did not. I don't feel that the OP did anything besides state his dissatisfaction with the product as he received it. There is no reason to hide his displeasure as that is what forums are for. When I bought my first case knives I was sadly disappointed, and posted here what my problems were. Through the discussion that followed I learned that there are time periods where the quality was especially poor. Now I know when to look closer or choose not to risk a poor knife based partly on what I have learned as a direct result of starting a thread.
Threads like this can inform a new customer as to what standards the company usually holds ("that's normal for that model" "mine is not like that at all" type of responses. As well it gives the community as a whole a good view into how the company responds. In this situation a company rep has responded, and as such will also be held to a greater degree of satisfaction if completed well, or may remain under scrutiny if things progress poorly- at least they are out in the open.
As the company rep said, it was a mistake/bad day that let it get out of the door; but it did in fact get out in that shape and these types of errors, to me, should be put on record.
I am glad that your issue is being dealt with- I received no communication back from Case in my situation, and that has given me a negative opinion based on my experience. Hopefully your issue resolves well.
Threads like this can inform a new customer as to what standards the company usually holds ("that's normal for that model" "mine is not like that at all" type of responses. As well it gives the community as a whole a good view into how the company responds. In this situation a company rep has responded, and as such will also be held to a greater degree of satisfaction if completed well, or may remain under scrutiny if things progress poorly- at least they are out in the open.
As the company rep said, it was a mistake/bad day that let it get out of the door; but it did in fact get out in that shape and these types of errors, to me, should be put on record.
I am glad that your issue is being dealt with- I received no communication back from Case in my situation, and that has given me a negative opinion based on my experience. Hopefully your issue resolves well.
Will Power
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I agree with Nathan and Kris on this, strongly.
I certainly do not doubt that CS want to put this right, but I see nothing is served by self-censorship or a conspiracy of silence about faults. It is in no-one's interest in the long-run, a forum is to DISCUSS things from various point of view and I saw no malice in the OP's thread in his style or presentation of the pictures. Terming it 'tattling' is grossly inaccurate and ridiculous.
At the end of the day, I'm convinced by the good-will of the company and that the OP will receive a knife he can be proud of-but I fail to see any reason why we shouldn't have heard about the background to all this.
I certainly do not doubt that CS want to put this right, but I see nothing is served by self-censorship or a conspiracy of silence about faults. It is in no-one's interest in the long-run, a forum is to DISCUSS things from various point of view and I saw no malice in the OP's thread in his style or presentation of the pictures. Terming it 'tattling' is grossly inaccurate and ridiculous.
At the end of the day, I'm convinced by the good-will of the company and that the OP will receive a knife he can be proud of-but I fail to see any reason why we shouldn't have heard about the background to all this.
FLymon
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I love the car analogy. Can you imagine a car with a comparable level of fit and finish? I've never seen one, and I am including the likes of Italian imports from the 60's and 70's :barf: (though a few have been close) Of course production pocket knives don't cost $20,000 (or more) on average, but I still like the comparison.
Campbellclanman
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Interesting reading, William, Chris and Stu have good points about a product being bought forward to the forums knowledge, I personally would have introduced this thread after the fact of ringing, then sending the knife back, and leaving it to them to satisfy my concerns....and then post the outcome, thus -pointing out all faults, but then giving the results of the company's action AND the results of their efforts.
This would have bought the matter to the knife forum, and the concerned company's reaction = completed story.
As a buyer I dont know if writing them off completely because of a terrible introduction to the brand would be a great move, I dont personally own a C/S knife, but I like the look greatly, and believe they are of pretty high standards, especailly for the money. I would have made that decision when C/S 's customer service had finished with me.
I bought a Case T/B , lovely knife...picked it up one morning and was horrified that the main blade just flopped out
, there was a few discussions going on at this time about these such issues, and I joined in, but didnt say too much untill I got my knife back ( which took months-as Im in New Zealand ), it was a heart breaking thing for such a thing to happen to a very expensive knive, and I was ready to drop Case if I wasnt looked after, and I own many of their knives, but I did make a mention on a thread that I wasnt too happy about the lack of enthusiam or want to get the repair going on their side, it was me who had to ask how to get it going started after they replied to my initial complaint...to me it wasnt a good start.
Nearly 3 months later I recieved the knife back, and it had absolutely NO snap at all, I just couldnt believe it, for this to be sent out again, after a complaint-and a serious one, this was just not acceptable...BUT I hot washed the knife, blew it out, wd40'd it, oiled it etc...repeated this many times, and now the knife is good as new, so maybe Case knew something there I didnt...I dont know, what I am trying to say is I was dying to vent on here, but held back until such time I recieved the knife back.
Its a personal choice of how you handle it, I myself dont want the company to be hung, drawn and quatered before they have a fair chance to do anything about it.
This would have bought the matter to the knife forum, and the concerned company's reaction = completed story.
As a buyer I dont know if writing them off completely because of a terrible introduction to the brand would be a great move, I dont personally own a C/S knife, but I like the look greatly, and believe they are of pretty high standards, especailly for the money. I would have made that decision when C/S 's customer service had finished with me.
I bought a Case T/B , lovely knife...picked it up one morning and was horrified that the main blade just flopped out
, there was a few discussions going on at this time about these such issues, and I joined in, but didnt say too much untill I got my knife back ( which took months-as Im in New Zealand ), it was a heart breaking thing for such a thing to happen to a very expensive knive, and I was ready to drop Case if I wasnt looked after, and I own many of their knives, but I did make a mention on a thread that I wasnt too happy about the lack of enthusiam or want to get the repair going on their side, it was me who had to ask how to get it going started after they replied to my initial complaint...to me it wasnt a good start.Nearly 3 months later I recieved the knife back, and it had absolutely NO snap at all, I just couldnt believe it, for this to be sent out again, after a complaint-and a serious one, this was just not acceptable...BUT I hot washed the knife, blew it out, wd40'd it, oiled it etc...repeated this many times, and now the knife is good as new, so maybe Case knew something there I didnt...I dont know, what I am trying to say is I was dying to vent on here, but held back until such time I recieved the knife back.
Its a personal choice of how you handle it, I myself dont want the company to be hung, drawn and quatered before they have a fair chance to do anything about it.
ndeezl
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:thumbup:
I'm ok with that. Everyone should feel comfortable expressing their opinions here in Traditional. Other places on BF...maybe not so much
Nathan
"I'm sure that you would rather have a customer complain to you than to the rest of your customer base. But is the buyer obligated to do that?" Only if the buyer believes in doing to others what you would have them do to you.
When you have a bad knife and bitch to your buddies at work, that's OK. However, when you have a bad knife and you bitch about it on a forum that is read by thousands...even though you think it's just your "forum buddies", it's not the same thing. It's a public place accessed by thousands.
In the threads on this page, one person has problems with Bear and indicates they found multiple knives with the same problem. This is not a problem one can discuss with the manufacturer. Posting it on the internet is all one can do to protect other consumers...and since it is Bear, it's no suprise.
However, when one buys a knife that has problems, that is a problem that should be dealt with first by contacting the dealer and then if needed, by the manufacturer. If there still is a problem, then take it to the intenet pundits. This is espeically true of a company that has a generally good reputation. We are all human.
When you have a bad knife and bitch to your buddies at work, that's OK. However, when you have a bad knife and you bitch about it on a forum that is read by thousands...even though you think it's just your "forum buddies", it's not the same thing. It's a public place accessed by thousands.
In the threads on this page, one person has problems with Bear and indicates they found multiple knives with the same problem. This is not a problem one can discuss with the manufacturer. Posting it on the internet is all one can do to protect other consumers...and since it is Bear, it's no suprise.
However, when one buys a knife that has problems, that is a problem that should be dealt with first by contacting the dealer and then if needed, by the manufacturer. If there still is a problem, then take it to the intenet pundits. This is espeically true of a company that has a generally good reputation. We are all human.
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I really have no problem with the thread whatever. I appreciate the candor of the OP and could not detect any mallice in his post. He obviously made an educated purchase (based on research here) of a well respected product that was not up to the expected standards. Thankyou Pelikan for a very thought provoking post and sharing your new CS with us. Great pics too:thumbup:
As far as "tatling" goes I don't see it. It is what it is. If you're not making mistakes then you're not doing anything. We all make them. Clearly CS recognizes the mistake and stands behind their product. Moreover, it's good to see that a manufactor openly participates here and does get and respond to honest feedback from the forum. I like that a lot.
What would really peel my onion would be a lack of resolution from the OP re: this thread for the forum.
As far as "tatling" goes I don't see it. It is what it is. If you're not making mistakes then you're not doing anything. We all make them. Clearly CS recognizes the mistake and stands behind their product. Moreover, it's good to see that a manufactor openly participates here and does get and respond to honest feedback from the forum. I like that a lot.
What would really peel my onion would be a lack of resolution from the OP re: this thread for the forum.
Thanks Michael for your concern. In fact, I had contacted the seller of this knife before posting here, and they responded with a curt "Send it back." I'm not a knife guru, and didn't know Canal even accepted warranty claims from an individual prior to starting this topic. I did (after the fact) carefully read the warranty booklet, and as soon as someone mentioned speaking with Canal I got in touch with Wally, who's been helpful. And if Canal successfully resolve the case you can bet I'll make mention of it here.
Either way, I still would have posted. As the pictures indicate, this knife is very poor on all measurable standards of quality and was a huge letdown after all the research I put into choosing a knife. I stand by the fact that, bad day or not, a truly solid company with all their ducks in a row wouldn't have let something like this out the door for the prices these knives are going for. I believe there was some mention of a car analogy (I haven't read every post word for word): This knife is the rough equivalent of getting a decent mid-range sedan, driving a quarter of a mile off the lot and having a wheel fall off while the windshield simultaneously cracks and the engine blows a gasket. Even if the company totally stood behind the car and offered a sterling example via warranty replacement, I still would post about my experience, as any reputable company shouldn't put their customers through the hassle.
These are my opinions, and opinions I withheld at the outset. And if it was just one or two issues I would have dealt with it backchannel. But this example is crap from the ground up.
I'm normally not so vocal, but since I'm being accused of bitching and tattling and everything else I figured I'd get on the same page. I don't know what the deal is with this "do unto others" nonsense, but if I screwed the pooch this bad at work or anywhere else, I'd sure as heck expect a confrontation from whoever was on the receiving end. If you don't feel this way and feel it's your responsibility to bear the burden of a given company's shortcomings that's your business. But don't make it mine.
Either way, I still would have posted. As the pictures indicate, this knife is very poor on all measurable standards of quality and was a huge letdown after all the research I put into choosing a knife. I stand by the fact that, bad day or not, a truly solid company with all their ducks in a row wouldn't have let something like this out the door for the prices these knives are going for. I believe there was some mention of a car analogy (I haven't read every post word for word): This knife is the rough equivalent of getting a decent mid-range sedan, driving a quarter of a mile off the lot and having a wheel fall off while the windshield simultaneously cracks and the engine blows a gasket. Even if the company totally stood behind the car and offered a sterling example via warranty replacement, I still would post about my experience, as any reputable company shouldn't put their customers through the hassle.
These are my opinions, and opinions I withheld at the outset. And if it was just one or two issues I would have dealt with it backchannel. But this example is crap from the ground up.
I'm normally not so vocal, but since I'm being accused of bitching and tattling and everything else I figured I'd get on the same page. I don't know what the deal is with this "do unto others" nonsense, but if I screwed the pooch this bad at work or anywhere else, I'd sure as heck expect a confrontation from whoever was on the receiving end. If you don't feel this way and feel it's your responsibility to bear the burden of a given company's shortcomings that's your business. But don't make it mine.
Campbellclanman
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Pelikan,
The big thing of this is, I hope it doesnt put you off having a look at some other Canal Street knives in the future pending on the customer service that you get of course.
I think they have some lovely knives to snap up.
I hope that you dont think I have hung you out there, I would just do things different, and thats what make our forum so good is everyone here is their own person, and yet this is THE best place to be.
I look forward to seeing just how the guys at C/S deal with this, and hopefully your happy outcome, I think that that model of knife is a good choice, and I hope you have a great edc out of all this.
The big thing of this is, I hope it doesnt put you off having a look at some other Canal Street knives in the future pending on the customer service that you get of course.
I think they have some lovely knives to snap up.
I hope that you dont think I have hung you out there, I would just do things different, and thats what make our forum so good is everyone here is their own person, and yet this is THE best place to be.
I look forward to seeing just how the guys at C/S deal with this, and hopefully your happy outcome, I think that that model of knife is a good choice, and I hope you have a great edc out of all this.
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um no... you expressed your opinion in the OP and I agree.
no one is accusing you of anything.
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This thread was useful to me as a buyer of knives. I saw product issues and how the company who sent it out to be bought, handled the mistake. I now know as long as current owners/management of cs is around, if I buy a knife and it has a problem they'll take care of it. While on the surface it appears to be bad publicity for this company, but by admitting their mistake and correcting it openly...it shows what folks like me look for in companies, besides the product itself.....customer service and standing behind their work/warranty.
So as a buyer, this didn't chase me away from cs products. It made me more comfortable with them.
So as a buyer, this didn't chase me away from cs products. It made me more comfortable with them.
FLymon
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That's not accurate. Boggs did accuse him directly of "tattling", brownshoe joined in, and Boggs re-affirmed his position:
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Fair enough... we all make mistakes.
Railsplitter
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The best way to a satisfied customer is to do something that blows him away.
Imagine the customer's delight if a replacement was already in transit. The photos are there. The customer is obviously not trying to pull a fast one. Why wait? A win-win situation for both the customer and the manufacturer.
Maybe this is too much to expect but I'll bet the customer would be satisfied.
Imagine the customer's delight if a replacement was already in transit. The photos are there. The customer is obviously not trying to pull a fast one. Why wait? A win-win situation for both the customer and the manufacturer.
Maybe this is too much to expect but I'll bet the customer would be satisfied.
Yes, but I tried to keep it as neutral as possible and withhold any sensationalism and hyperbolic analogies. If I'm stepping on any toes I apologize; after reading a good number of reviews here and etc I figured I was within the spirit of the forum posting this experience. I'll follow up after hearing from Canal.
Campbellclanman
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Pelikan,
First of all, I should have said welcome to the forums here looking at your post count...so welcome :thumbup:, I dont think you have stepped on any toes at all, we all have opinions, and boy...knives are quite a personal choice, and yeah...I can understand the dissapointment you have with the knife for sure, from what I have seen of the guys commenting on Canal Street Knives, this is a rarity and I do have a good feeling about the way C/S are going to look after you with this, please...let us know how you have got on with this...as this will be good for both you and the Knife Company, good luck.
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