Canal Street Half Moon Trapper = Disappointed

Status
Not open for further replies.
After doing some rudimentary digging on the Internet, I notice the CS Smooth Autumn Sunset Bone Half Moon Trapper may have been an exclusive run for a particular dealer, and was a run of 28 knives. I do not know if CS serializes or if they indeed mark the knife. Was there something in the box indicating #X of XX, or is this particular example serialized? Seems like this is a question that is as pertinent as how the knife escaped CS. I am not interested in throwing anyone under the bus here, but I would hold the party selling the knife as accountable as the manufacturer in this case. They should have their own degree of QA and integrity as well.

Please don't post the seller here on the forum at the risk of improper protocol on my account. I don't want the traditional forum police knocking on my door, or calling me on the carpet. I just like knowing all of the details when there are interesting posts.
 
thawk said:
After doing some rudimentary digging on the Internet, I notice the CS Smooth Autumn Sunset Bone Half Moon Trapper may have been an exclusive run for a particular dealer, and was a run of 28 knives. I do not know if CS serializes or if they indeed mark the knife. Was there something in the box indicating #X of XX, or is this particular example serialized? Seems like this is a question that is as pertinent as how the knife escaped CS. I am not interested in throwing anyone under the bus here, but I would hold the party selling the knife as accountable as the manufacturer in this case. They should have their own degree of QA and integrity as well.

Please don't post the seller here on the forum at the risk of improper protocol on my account. I don't want the traditional forum police knocking on my door, or calling me on the carpet. I just like knowing all of the details when there are interesting posts.
Click to expand...

All of my CSCs have serial numbers on the bolster on the mark side. Whether they were 1 of 400 standard run knives or 1 of 5 short run knives. They don't mention the total number of knives though, I've only gotten that from dealers' websites.
 
It was number 27 of 28. One of the reasons for me going with that bone/dealer centered around a post another member made a year or so back regarding this knife/finish with some photos that looked beautiful.
 
Im sure CSC will take care of the problem.I have no problem with your post whatsoever.It sure looks like you got a factory reject by mistake.From what ive seen otherwise their quality is top notch.Welcome to the discussion!
 
Just a quick update for any interested parties:

The delivery confirmation indicated the knife arrived at Canal Street over a week ago. I never received any subsequent communication from Canal...no "we got it" or anything like that. Dropped Wally a line and he confirmed they got it, but he doesn't know what the status is on the knife and he'll have to check.

I know a lot of you guys are talking about great customer service, but to me it's pretty sub-par at this point.
 
Pelikan said:
Just a quick update for any interested parties:

The delivery confirmation indicated the knife arrived at Canal Street over a week ago. I never received any subsequent communication from Canal...no "we got it" or anything like that.
Click to expand...

Yeah, that's never going to happen. You have to realize you are dealing directly with the manufacturer here and shouldn't expect "retail" type service. Believe me, I understand the frustration of having to get something made right that should have been made right to begin with, but this is par for the course.

Did you ask how long they planned on needing it to fix it before sending it in? Communication is definitely not the strong suit of USA traditional knife manufacturers and you should not assume anything when dealing with one. It's best to get all your answers as to time frames on the front end if you can.

Dropped Wally a line and he confirmed they got it, but he doesn't know what the status is on the knife and he'll have to check.

I know a lot of you guys are talking about great customer service, but to me it's pretty sub-par at this point.
Click to expand...

Nothing wrong with asking about the knife (I would have waited a month unless I was promised some shorter time span, but I have some experience with this). Once I had asked about it I would expect to hear back in a few days though. You would think they would really try to impress on a kind of "high profile" case like this one, but it is what it is.

Relax and have a cold one, or put on some smooth jazz, or go kill something, whatever you do for distraction, and forget about the knife for a few weeks. It's not going anywhere, and they will get it fixed, probably.

Either way it's just one knife :D
 
Pelikan,

I don't believe anything's been subpar as far as how your return is being handled. We have a cutler come in on Mondays and Tuesdays strictly for repairs. I don't believe your knife arrived until last Monday or Tuesday. Wally wasn't being vague about your knife, he just wasn't going to make any promises until he saw the cutler. I'm not saying for sure, but I know he was working on repairs today, and I overheard him telling Gene that they were done and on the shipping table, so possibly yours is already en-route. I'll know for sure tomorrow and let you know here.

This is the busiest time of year for us, and things are mighty frantic since there are less that a dozen of us pumping out orders, I don't think two or three weeks wait is too out of the ordinary for any cutlery company to turn repairs around.

Eric
 
I bought a half moon trapper had a bent blade sent it back. It took 6 or 7 months and many phone calls to get my knife back.They said they would hand pick me a good one, you should see the pos that I got back,bolsters are not the same sizes from side to side,the scales are mismatched and the blade still lays to one side.I think canal street is a bad place to buy a knife!


Brian E.
 
chippedblade said:
I bought a half moon trapper had a bent blade sent it back. It took 6 or 7 months and many phone calls to get my knife back.They said they would hand pick me a good one, you should see the pos that I got back,bolsters are not the same sizes from side to side,the scales are mismatched and the blade still lays to one side.I think canal street is a bad place to buy a knife!


Brian E.
Click to expand...

That seems to be my experience thus far.
 
Pelikan - I wonder if you approached the dealer you bought it from (I could be wrong in where and how you acquired). If you obtained it from who I think you did, with me thinking it is a dealer exclusive run, plus they had another one, and still do. I would hold them accountable as well, and ask them, with way more clout than you, to deal with Canal Street. If it came to a dealer, they should have sent it back in the first place, instead of selling it. Just thoughts that run through my head.
 
Isn't trial by internet cool?

I've sent knives back to many traditional and non-traditional knife companies. If you get it back in a month, consider it good service. If you get notification of receipt or shipment, even when you asked for it, consider it great service.
 
brownshoe said:
Isn't trial by internet cool?
Click to expand...

Hello again, brownshoe,

Manufacturers need to realize we're living in an age where everything's out in the open. It isn't 1963 anymore, where you could pay a magazine a few bucks to write a nice article about you, and subsequently ride off that reputation for the next decade or so. If missteps, hiccups and outright screw-ups occur, people will hear about it. And they'll hear about how the company handled the issue.

The internet has made a competitive marketplace even more competitive, and ensures disorganized/weak companies fall off the map ASAP, rather than linger unnecessarily. Failing to acknowledge this fact is perilous for an upstart business.

Folks can stomp their feet and point fingers all they want, but that's the name of the game.

brownshoe said:
I've sent knives back to many traditional and non-traditional knife companies. If you get it back in a month, consider it good service. If you get notification of receipt or shipment, even when you asked for it, consider it great service.
Click to expand...

If this is truly the benchmark for knife companies then someone needs to step in and raise the bar.
 
brownshoe said:
Isn't trial by internet cool?

I've sent knives back to many traditional and non-traditional knife companies. If you get it back in a month, consider it good service. If you get notification of receipt or shipment, even when you asked for it, consider it great service.
Click to expand...

:eek::eek::eek::eek::eek:

My mind is officially blown.
 
It sounds like they are attempting to please and im sure they will.As for knife company customer service the only direct personal experience ive had has been with Buckknives and Leatherman.Both exceeded expectation and ive been a loyal customer since.I buy a lot of Case and queen also and have always been able to straighten up small issues myself.
 
"If this is truly the benchmark for knife companies then someone needs to step in and raise the bar."

This is hilarious.

Chris Reeves Knives, winner of countless Blade Magazine Manufacturing awards plus high prices with no "internet discount" states about repairs "Once your knife is received it is usually fixed up and on its way back within 2 weeks. That period is an estimate and can take longer or on rare occasions not so long." So if CRK takes at least 2 weeks to fix something, not including travel time, getting back a knife in about a month is reasonable.
 
brownshoe said:
"If this is truly the benchmark for knife companies then someone needs to step in and raise the bar."

This is hilarious.

Chris Reeves Knives, winner of countless Blade Magazine Manufacturing awards plus high prices with no "internet discount" states about repairs "Once your knife is received it is usually fixed up and on its way back within 2 weeks. That period is an estimate and can take longer or on rare occasions not so long." So if CRK takes at least 2 weeks to fix something, not including travel time, getting back a knife in about a month is reasonable.
Click to expand...

I don't really get the joke, but I will say I am not familiar with Chris Reeves Knives and I don't put any stock in what Blade Magazine says or awards.

I will say the OP has been much more reasonable than I would have been with Canal St. If I were to buy a knife like that, I wouldn't bother sending it back -and I certainly wouldn't be buying anything from them again.

I understand that companies let out some production errors -- but I don't think Taylor brands or Frost would be proud of this one. I have some GEC's and Case's that have significant flaws in them. I'm confident I could get them fixed if I bothered, but I haven't. I certainly have not bought anything from them that would cause me to stop buying from them, but I won't be watching CSC's product line anymore.
 
I assume that the dealer didn't have a knife of the same series to replace the one recieved. What really has my confused me is why people are willing to wait so long for things to be fixed that shouldn't have been broken to begin with. Now I know nothing of the inner workings of knife manufacturing,but I do understand about production, quality, and being the small company in a big pond. What bothered me was the feeling that their new knives were more important than a knife thats already been sold. I would like to have heard from them that, yes we recieved your knife, made it our priority, and will be back to you as soon as possible. Instead there was yep it's here, we've got a guy, and it might be done.

Canal street has missed a golden opportunity to show the community that even though they're human and make mistakes, they're commited to a relationship with current customers and will strive to give them the quality they deserve.

A bird in the hand is worth two in the bush.
 
I have several of their knives, all bought directly from Michael (Drop Point Hunter here) and they are all fine pieces. Sorry that you got a lemon!
 
seedsacker said:
What bothered me was the feeling that their new knives were more important than a knife thats already been sold. I would like to have heard from them that, yes we recieved your knife, made it our priority, and will be back to you as soon as possible. Instead there was yep it's here, we've got a guy, and it might be done.
.
Click to expand...

That's different from the way I interpreted the situation. I got the impression that they wanted the knife back so they could fix the problem. They have guys who build the knives and that's their job, plus they have one guy who handles returns and repairs. I assume he only works two days per week because that is all they need him. The problem is not that the knife will not be fixed, it is that the OP apparently wants to be kept updated on what is going on with the knife and expects more communication than he is getting. However, someone from the company is looking into the situation and will be letting him know where things stand. I think he is in pretty good shape at the moment.

One thing I always do when I am sending something back is to use delivery confirmation. I have only done it a few times and have never been kept informed of how things were progressing. I would have preferred to know more, but it didn't kill me.
 
Pope I understand what you mean. I guess I'd just like to see a little more enthusiasm in keeping customers happy, not only by canal, but by the industry as a whole. I don't want to drag Canal Street down for I'm sure their intentions are well. They're a small american company making the style of knives that I love/crave/obsess over.I support them and wish the well. In fact, my next knife will be a Canal Street cannitler. But ea42/eric above said nothing was being handled sub par or too out of the ordinary. Seems like these type situations would be a prime opportunity to be better than par and extraordinary.
 
Status
Not open for further replies.
Back
Top