Christmas full of dissapointment

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Jhud said:
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I purchased my first buck titanium 560 on eBay a month ago. I’ve wanted one since I was a kid. I open the knife to find the blade pin is loose. I could push it out with my finger.

I return it to buck. Sylvia at warranty promised me to fix it or replace it from the archives. I get it back on the 23rd and decided to open Christmas Day.
I can’t be more disappointed
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The lady that answered the phone probably figured it could be fixed. I have the same thing told to me and was informed later on that they just replaced it. So instead of a 2 dot 110, I ended up with a 2018. I didn't complain, they did what they could. You say you bought a month ago on the bay? WHY didn't you return it to the seller? You got a POS off of ebay and you were trying to Buck fix it for free and you'd end up with a new knife for whatever you paid the seller for. Now you're p*ssed because you didn't get it. Another thing you bought it a month ago, end of Nov correct? You sent that in the same time I sent one in just for an adjustment and SPA, they haven't even let me know they got the package yet but I'm not worried because they said it was going to be a 5-6 week turn around and you already got yours back. Did you ever think the knife was abused to the point where it was no longer warranted?

The gal that answers the phone doesn't do the repairs, she answers the phone and by your attitude here I would say it probably wasn't very pleasant on her end. The thing is you threw her under the bus on this forum, her bosses read this forum all of the time!! I think you her an apology if she still has her job!! What a Christmas...

Don
 
Jhud said:
Yet buck said the pin was OK and could not be tightened.

The knife was not pressed right when they made it years ago. It is a factory flaw.
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How can you say it's a factory flaw when you purchased it off the bay damaged?? Your story is starting to sound real fishy.;)

That shipment I received that I started a thread about, I contacted the bay, seller didn't accept returns, yesterday I received a return shipping label for full credit. The only thing that was wrong was the box was crushed... I ask you again, Why didn't you return it to the seller????
 
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Why start two identical threads? ... smh ... as I posted in your "other" thread ... contact the seller for a refund or PayPal if used or your credit card company to assist in getting a refund ...

if you're that unhappy that it ruined your Christmas just get rid of it and you won't have to stress anymore ...

but this posting two derogatory threads to bash Buck is just going to alienate you to many members and it will not solve anything ... it also makes this whole story/ordeal much less credible.
 
Something is fishy. I just looked at all the sold black 560's real close with careful attention to the pins and all had nice round heads on them and none looked like they would possibly just push out.

I would like to see closeup pictures of the sides of the knife in question as well as the faulty pin. It would be no big deal for Buck to put a new pin in it if that is all it needs. Or any of the
individuals we know that does repairs on Buck Knives.

If all it needs is that pin replaced than get it done and move on.
 
91bravo said:
Prove it. The knife should have been returned with some kind of paperwork listing the status of your knife.
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https://ibb.co/3rK7nTf



I’m about to throw this thing in a fn creek. I’ll just buy a benchmade andq not worry about some stupid rivet.

https://ibb.co/p2M38gp


If it was bought new and sat on a shelf for 20 years until I open it and I find a loose pin. That means it was made loose to begin with. I didn’t fall off the turnip truck I got pushed.
 
Jhud said:
https://ibb.co/3rK7nTf



I’m about to throw this thing in a fn creek. I’ll just buy a benchmade andq not worry about some stupid rivet.

https://ibb.co/p2M38gp


If it was bought new and sat on a shelf for 20 years until I open it and I find a loose pin. That means it was made loose to begin with. I didn’t fall off the turnip truck I got pushed.
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Ok Mr. Hudson, that letter looks fishy as well. I don't see Buck anywhere on that letter and I know people with ESL that has grammar better than that. Buck would know to say "open and close" not "in and out". Something's not adding up here...

Why don't you post pictures of the actual knife? A close up of the pivot rivet would be nice as well.
 
gedlicks said:
Something is fishy. I just looked at all the sold black 560's real close with careful attention to the pins and all had nice round heads on them and none looked like they would possibly just push out.

I would like to see closeup pictures of the sides of the knife in question as well as the faulty pin. It would be no big deal for Buck to put a new pin in it if that is all it needs. Or any of the
individuals we know that does repairs on Buck Knives.

If all it needs is that pin replaced than get it done and move on.
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Who does repairs.


I can’t get a solid answer from buck today and just want this damn thing fixed. I’ve heard different people at buck say the warranty dept will be back today or tommorrow or next week. No solid answers from anyone. They all are taken back the knife is discontinued. It seems to be a big issue for them.
 
gedlicks said:
Something is fishy. I just looked at all the sold black 560's real close with care

Why don't you post pictures of the actual knife? A close up of the pivot rivet would be nice as well.
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Cut that out calling me fishy
https://ibb.co/7ybB

I cut the bottom part of the letter off that I wrote my personal info on ,
for a return letter. I won’t give you that.


And yes. Buck wrote that. The guy who’s been there 40 years yet wont get on the phone and talk to me. His name is danny
 
Look, If i walked in to the Buck warranty department right now which I will in about an hour and ask for this same thing to be done to one of my knives Im positive it would be taken care of. Seems like something else is going on. Unless that Rivet isnt available any more I cant imagine any resistance in just fixing it. Its only one rivet.

Ill ask the gal in service about it. If she is there today.
 
Jhud said:
Cut that out calling me fishy
https://ibb.co/7ybB

I cut the bottom part of the letter off that I wrote my personal info on ,
for a return letter. I won’t give you that.
And yes. Buck wrote that. The guy who’s been there 40 years yetwont get on the phone and talk to me. His name is danny
Click to expand...


Why doesn't the receipt say anything about the pin? All it says they can't tighten the blade any tighter? That's completely different than your OP??
 
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