Christmas full of dissapointment

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Let me hose the mud off Buck's warranty department for a second. I sent in a 112 that had a pretty bad grind on one side and the bevel was barely existent. Since I only have a sharpmaker, it was making me nervous because I can't re-profile. I sent it to them thinking it would be a spa treatment with a charge and not a warranty issue. I was right about the spa and there was a charge involved which was fine with me. This was about six weeks ago and I didn't hear anything so yesterday I called to see if there was an update. Something happened and they had the wrong email address for me, but they still sent the knife back and it should be here Saturday. The point being, I owed them money and they still sent my knife to me. I made payment when I talked to customer service, but Buck returned my knife to me regardless which obviously means they care about their customers. I've had a 110 that I've had to send back because the problem wasn't fixed the first time, but all it cost me was time and they made it right.

Great job again Buck...this is why you're my favorite brand. Keep up the great work :thumbsup::thumbsup::thumbsup:
 
I usually don't post in threads like this but I just couldn't keep my mouth shut. I'm an old man in my mid 60's and have owned Buck knives for over 50 years During that time I've used their warranty service 3 times and have had 5 knives made for me in their custom shop and been completely satisfied each and every time. The last time was a very simple matter a shield fell out of my grandson's made in China Buck stockman. I called them and received an envelope from them within a couple of weeks containing not one but two shields and a letter stating if I wanted I could just send the knife back to them and they would replace it for me. This was a $15 knife that they stood behind as if it cost $500. I can't see how trying to trash their reputation here does anyone any good. Also if I buy a knife from Ebay I try to make sure by the sellers rep and pictures it's not a knock off, parts knife or has been buffed to "appear" NOS but unless you know the seller personally it's still a crap shoot. Even with that said I feel the OP's issue is with the Ebay seller and Ebay and should have been handled through them and not Buck.
Buck is an iconic knife production company that offers a "Forever Warranty" and gave us two of the most iconic knives ever made in the USA the 110 folder and the 119 fixed blade. I have nothing but respect for this legendary company and will purchase and use their products for the rest of my life.
 
I believe everything the OP wrote was a blatant lie. I believe his problem was he didn't like the blade play sent it to Buck, they said the blade couldn't be tightened any more than it was, so he took it upon himself to tighten it more and wrecked the knife. Instead of accepting the blame, he came on here and trashed Buck for something he did...That's what I believe...
 
sassafrassdogs3 said:
I believe everything the OP wrote was a blatant lie. I believe his problem was he didn't like the blade play sent it to Buck, they said the blade couldn't be tightened any more than it was, so he took it upon himself to tighten it more and wrecked the knife. Instead of accepting the blame, he came on here and trashed Buck for something he did...That's what I believe...
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In the words of a baptist.....AMEN!!
 
Well said guys!
And im 60 next month and got my first 110 45 years ago! Wow i just did the math.....
 
we do not know the op did anything wrong. it's not fair to say that and really isnt helpful. he was frustrated and not happy but calmed down after awhile. sometimes people just have bad days. let's deal with the calmed down point we are at and not stir up a hornet's nest just cause.......

that's my advice, but I expect y'all do what ya want and I'll still like all of y'all regardless.....:)
 
jbmonkey said:
we do not know the op did anything wrong. it's not fair to say that and really isnt helpful. he was frustrated and not happy but calmed down after awhile. sometimes people just have bad days. let's deal with the calmed down point we are at and not stir up a hornet's nest just cause.......

that's my advice, but I expect y'all do what ya want and I'll still like all of y'all regardless.....:)
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Not trying to stir things up. After many posts talking with the OP and his refusal to do anything but trash Buck, it's my opinion is that's what has happened...Like it or not...:D:D:D:D:p
 
sassafrassdogs3 said:
Not trying to stir things up. After many posts talking with the OP and his refusal to do anything but trash Buck, it's my opinion is that's what has happened...Like it or not...:D:D:D:D:p
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you know Sir I respect you and your opinions. I dont think its helpful, but i still like ya.:)
 
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