- Joined
- Feb 17, 2013
- Messages
- 6,167
At 1811 CST, I asked Council Tools via their Contact Us link on their web site about the availability of heads only as I want to put a "standard" 28" handle on them for throwing. I then shut down and left for home, assuming I wouldn't get a reply until tomorrow.
When I got home and finally got around to logging on to check my emails, I already had an answer from James Elkins at CT, sent at 1819 CST, 8 minutes after I sent my inquiry. Dang good CS on Valentine's Day evening.
Bottom line is, they won't sell the heads only due potential liability issue - some fool thinking they could put whatever handle they wanted to on the head because it was handle-less.
The message also indicated that CT was going to offer the Saddle Axe with a 20" handle at a time to be determined.
20 minutes later, at 1839 CST, James sent a longer response, re: 20" handle and headless sales....
We don't know when we will offer the longer handle but it will be offered eventually. On the liability, the biggest reason we won't sell just the head is if we did we as the manufacturer could be liable technically for providing you and incomplete tool and it could be conceived that we were giving you an option to put any handle you would like in the head we made therefore possibly making the Company liable for putting a different handle in the head and we don't want to run that type of risk if it is avoidable. Sorry for the long winded reply, just wanted you to understand why we do not offer heads only. Once you take custody of the axe you can do whatever you like.
When I got home and finally got around to logging on to check my emails, I already had an answer from James Elkins at CT, sent at 1819 CST, 8 minutes after I sent my inquiry. Dang good CS on Valentine's Day evening.
Bottom line is, they won't sell the heads only due potential liability issue - some fool thinking they could put whatever handle they wanted to on the head because it was handle-less.
The message also indicated that CT was going to offer the Saddle Axe with a 20" handle at a time to be determined.
20 minutes later, at 1839 CST, James sent a longer response, re: 20" handle and headless sales....
We don't know when we will offer the longer handle but it will be offered eventually. On the liability, the biggest reason we won't sell just the head is if we did we as the manufacturer could be liable technically for providing you and incomplete tool and it could be conceived that we were giving you an option to put any handle you would like in the head we made therefore possibly making the Company liable for putting a different handle in the head and we don't want to run that type of risk if it is avoidable. Sorry for the long winded reply, just wanted you to understand why we do not offer heads only. Once you take custody of the axe you can do whatever you like.