Customer Problem... Any Thoughts?

Cam, this is just a suggestion for future sales. Especially when selling expensive knives, it might be a good idea to have a form that is filled out that specifies that the knife has been inspected and checked out. This form should be signed and dated by the person that inspected the knife. A copy should go in the box with the knife and another copy should be keep for your records. That would eliminate the possibility of things like this happening. It would also eliminate the possibility of someone damaging the knife after it was received and then trying to say that is the way they got it. It would create more work, but I really think it would be worth it.
 
Keith Montgomery said:
Cam, this is just a suggestion for future sales. Especially when selling expensive knives, it might be a good idea to have a form that is filled out that specifies that the knife has been inspected and checked out. This form should be signed and dated by the person that inspected the knife. A copy should go in the box with the knife and another copy should be keep for your records. That would eliminate the possibility of things like this happening. It would also eliminate the possibility of someone damaging the knife after it was received and then trying to say that is the way they got it. It would create more work, but I really think it would be worth it.
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they do in some of them
 
VidKnight said:
We said, "Okay, send it back and we'll have a look." When the knife came back we discovered it was not even an Emerson we stock and it showed clear use.
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I think that's enough right there. The guy appears to be running a scam. Like others, I advise sticking to your guns.
 
As a dealer, it sounds like bs to me. Please email me or post his info so I can be on the lookout for him.

Thanks,
Phillip

TheKnifeCellar.com
 
As a dealer, it sounds like bs to me. Please email me or post his info so I can be on the lookout for him.
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Once the dust settles and I'm sure this is fraud I'll be happy to post more complete info. In the meantime I'm comfortable sharing that fact that his order came from Harrah, Oklahoma. If you've got and order from that location please feel free to contact me for further info.


Cam, this is just a suggestion for future sales. Especially when selling expensive knives, it might be a good idea to have a form that is filled out that specifies that the knife has been inspected and checked out
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Any expensive knives we check over. I am totally in favor of your idea (an actual form), but we have to weigh the amount of extra work (money spent) against the potential to prevent fraud (money saved). I don't think we'd necessarily come out ahead. But again, a good idea.


The situation thus far: I told him I wasn't too impressed with the flea market receipt. I asked him to pop the knife on top of the receipt and get a picture. He told me that the knife group he's part of had "raffled" off the knife already and he didn't have it. He's going to try and "track it down" and get a picture. I told him if that was too much trouble he could just direct to toward some other online websites where they could vouch for him (I value references). If nothing else this guy is going to earn that Microtech.

lifes too short
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All too true. Maybe some good will come out of all this though. That used Emerson is really catching my eye. Maybe it's the way the blade rubs against the liner or the nicks on the edge. I dunno.

Thanks again everyone.

-Cam
 
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This is waaaaaay out of line. Personally, i can't imagine a $450 Microtech being replaced by any flea-market knife. I can't believe he hasn't sent you pictures. I can't believe the oddly-phrased and unusually over-specific excuse of "...was raffled off...". BS.

Please, in the name of all that is right and decent, make this kid:

A.- File a charge-back on his CC. If it IS his credit card, that is. The credit card company will contact you if he does this, and you can simply tell the truth. The CC company will also check HIS story.

B.- Stand your ground. DO NOT admitt any doubt to this guy. That's exactly what he wants you to do. There is no way on God's Green Earth an beater Emerson got in a NIB Microtech package. Seriously....

I bet this kid has done this to other decent small sellers. It has all the earmarks of a classic eBay-style scam.

C.- If you feel like you ABSOLUTELY need to refund his money, run a criminal background check on him thru Intelius first. It is more than worth the $40 to see if this person has a history of fraud/theft/deception etc.



At MOST, i would offer him a discount on his next purchase and tell him he should take the issue up with the carrier. In all my knife experience buying and selling and reading all the forums i've NEVER heard of this situation happening for real.

You're being shafted, brudda. Don't take it. Make HIM prove he's telling the truth before you shell out $450 dollars of YOUR hard-earned money for some creepy slimeball.
 
Cam,
Why would he need the knife by a certain date? If it was for some raffle, well they were raffling off a knife they didn't have, ever. That is absurd. Harrah is a smaller community; you might call the city police (405 454-2222) to see if they know the individual and the organization holding the raffle. By the way, OK is not all that auto friendly.
I really don't think there is even the 1% chance this guy is legitimate. You know the Emerson didn't come from you. How about you being proactive and contacting the CC company and discussing it with their fraud control group, this guy may have a history.
all da best,
rats...
 
Hi Vidnight, bad situation to be in, but don't lose too much sleep over it. Tell your customer he should report the theft of his knife during transit to the police and the postal service (be it USPS, UPS, DHL, whoever). Tell him you're willing to fully cooperate with the authorities in their investigations, but you cannot refund anything. Make him take the case through official channels. If he genuinely did get the emerson, he'll go ahead. If he's scamming, he'll shout and call you names then go away frustrated.
 
Cam, I think you were 100% sure that you sent the right knife, but you have introduced the 1% doubt yourself. Don't fall for this guy's BS.
 
FWIW- Several details of this sound strangely familiar. The "needed it by a certain date" and "bought another knife at a flea market" both sound like something I recently (maybe a month ago) read elsewhere (maybe even a different site). Unfortunately I don't recall where I read this (I'm working on it though), I'm really not even sure what to make of it, but to me, the buyer's story sounds too hinky.
 
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The overall story doesn't add up. Why spend $XXX.XX on a knife and then magically find one locally that is such a great deal he wants a refund on this order? I know we all love our knives, but when do we actually "need" a certain knife to come in at any given time? I don't buy his story, and like said earlier, stick to the guns and play this out.

Good luck,

J.
 
Aloha VidKnight,

The guy will have to WORK for his Microtech??? NO WAY!!!

He already HAS it!!!

Stand firm sir! Stand firm.

God bless!!!
 
Currently I have no plans to refund this guy. All things considered, it just doesn't make sense to me (or any of you, for that matter). I'm still waiting to hear back from him about knife pictures or references. Usually he replied within an hour... like he's just sitting at his computer all day...

I suppose he could try a credit card charge back, but we shipped to the confirmed authorized billing address and he signed for the package. We have that end covered. I don't know was the CC companies do if a customer complains that they didn't get what they ordered- no experience with that.

Tomorrow we'll call down there as ratstuph suggested.

Why spend $XXX.XX on a knife and then magically find one locally that is such a great deal he wants a refund on this order
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Great point. His receipt shows that he spent $400 cash on the new knife. Why bother ordering online for $450 when you can just jog over to the flea market and get a deal like that? Brilliant.

FWIW- Several details of this sound strangely familiar. The "needed it by a certain date" and "bought another knife at a flea market" both sound like something I recently (maybe a month ago) read elsewhere
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If you can find it I would be grateful. If this is his MO I'm sure he's done something like this before.

-Cam
 
VidKnight said:
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If you can find it I would be grateful. If this is his MO I'm sure he's done something like this before.

-Cam
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I searched a bit after I made that post and just searched a bit again now, but can't seem to find it. I will surely let you know if it comes back to me.

From your first post with the "need it by..." comment, I was suspicious, but I bit my tongue. Later, when you added the "flea market" detail it really clicked.

Have you posted about this on another forum? If so, that might be what I recall reading (maybe on JD).

If not, maybe someone else will remember having read what I'm thinking of.

I'm sorry that I can't be more definite at this time.
 
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VidKnight said:
Currently I have no plans to refund this guy. All things considered, it just doesn't make sense to me (or any of you, for that matter). I'm still waiting to hear back from him about knife pictures or references. Usually he replied within an hour... like he's just sitting at his computer all day...

I suppose he could try a credit card charge back, but we shipped to the confirmed authorized billing address and he signed for the package. We have that end covered. I don't know was the CC companies do if a customer complains that they didn't get what they ordered- no experience with that.

Tomorrow we'll call down there as ratstuph suggested.



Great point. His receipt shows that he spent $400 cash on the new knife. Why bother ordering online for $450 when you can just jog over to the flea market and get a deal like that? Brilliant.



If you can find it I would be grateful. If this is his MO I'm sure he's done something like this before.

-Cam
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if he does a chargeback i bet he says you scammed him and didnt send the item he ordered, ie the commander vs whatever he did order.

i have never done a charge back but i have heard the card companies almost always side with the consumer, which is usually a good thing because lord knows there are a lotta credit card scams out there lol, of course if its the customer doing the scamming different story, but if he's willing to sign something and lie about it it will boil down to who do they believe you or there customer, now like i say i am not sure, but IIRC this is the gist of it, i'm sure someone in the know will post how that works.
 
I live in Harrah Oklahoma and am one of the "go to guys" for knives in this area and I AINT HEARD NOTHING ABOUT NO KNIFE RAFFLE.

Tim
 
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