Darrel Ralph

[Chief Engineer]

Good that he will get his money back. I am however, a little confused, why he wasn't given the option of a new knife a long time ago, and seems still doesn't. There never seemed to be an issue on either side that the knife was sub-par.

 

[Haze]

I wonder if the seal placed on the knife can be removed but kept and included in the returned package with a note ? That may or may not keep customs happy, but it's about as close as I can see to a way round it, short of just replacing the knife.

 

[on_the_edge]

Tafari,
This is just my opinion, but it seems to me that Darrel Ralph has done everything possible to make this better. I know that 9 months is a long time to be without your knife and uncertain as to what the future may hold, but look at it this way: He came up against a BIG problem, which was how to fix your knife with the tag still attached OR get you a new knife without making you have to pay additional taxes for the knife since it didn't have the tag on it. That is not something that can be answered quickly. Sometimes, the bigger the problem, the longer it takes to fix it. It seems to me like he gave it his best effort. I understand that you getting your money back is not a perfect answer, but nothing in life is perfect.

 

[swissbianco]

let me add my impressions, since i had and still do have that particular knife in my posession, it will be shipped out soon. im basically in the middle, helping wherever i can since i live and work in usa & speak german.

the german custom did make theyr thing on the handle tru the lanyardhole, witch was an bad idea but we could not change that. i joust did cut that thing off.

the frame lock had two balls on it, one in the usual place, holding the blade in the handle, the other, rather unusual, as part of the locking tab. i could not bellive that as i was told about from my german friends. research did show that chris reeve did do an simmilar solution, at least for an time. the point is = it dont work at all, the lock was so slippery and easy to drag out that it was no lock anymore. for an $ 750 folder, sutch should have never passed the end control & be shipped.

since the frame could not be altered, the custom hang on prevented that, why not joust send an new knife? one that works?

the knife that arrived here, after a longest time, was not fixed at all, the second mentioned ball was taken out and not much else, the frame lock did easy slide all over in the end position and then lock shut.

as i check the ramp of the blade, where the frame lock rest on, i saw there is hardly no angle or courve where the lock can grab on. good half of the thickness of the blade was used for that, instead the full thickness, making it so fare one of the worst sutch solutions i ever saw and i see alot of knives, its my work. so all that knife needed in my poor oppinion to be fixed is put in an new blade with full thickness angle or courve and all would have be happy, the custom too as theyr thing would not have been touch. making an blade should have take say 4 weeks the most.

i guess this episode show that if you are non us, export, you better check warranty infos first prior order anything. it also show us another step in the outdoor edge, smith & wesson, camillus, wilson history.

for me that case is finish, i will tomorrow ship that defektive $ 750 knife back. hope it get fixed and find an new owner that is happy with it.

i will not post regarding that matter anymore, i have to work.

 

[tafari]

@swissbianko

thx for ur statement about the case thats exactly wa I mean

 

[Darrel Ralph]

QUOTE=Haze;9814565]I wonder if the seal placed on the knife can be removed but kept and included in the returned package with a note ? That may or may not keep customs happy, but it's about as close as I can see to a way round it, short of just replacing the knife.[/QUOTE]

The owners did not want to pay the steep import fees again. That was the situation with the lead tag.
We just tried to follow instructions. We did what we could in this situation - that was not perfect for anyone involved.
We feel we have offered an olive branch to resolve this situation. We are sure that 10 knives will never erase this situation, and we do not like that for anyone involved.

[

 

[Darrel Ralph]

let me add my impressions, since i had and still do have that particular knife in my posession, it will be shipped out soon. im basically in the middle, helping wherever i can since i live and work in usa & speak german.

the german custom did make theyr thing on the handle tru the lanyardhole, witch was an bad idea but we could not change that. i joust did cut that thing off.

the frame lock had two balls on it, one in the usual place, holding the blade in the handle, the other, rather unusual, as part of the locking tab. i could not bellive that as i was told about from my german friends. research did show that chris reeve did do an simmilar solution, at least for an time. the point is = it dont work at all, the lock was so slippery and easy to drag out that it was no lock anymore. for an $ 750 folder, sutch should have never passed the end control & be shipped.

QUOTE]


Swiss (Roger Remund)
The knife worked fine, and was in excellent condition (initially) when it left our shop. The quality was class A. You left that part out (or was not informed) of that fact. After several weeks of use, the lock started to present problems.
As stated, we were trying a new way of making the lock face on our knives work. We will always move forward with new ideas. Thats what we do.
Just think, we could have been a hero just as easily if the lock was a HIT....

Just to state it correctly. We do not ship CRAP out of our shop intentionally as could be construed in your statement above. Thanks for your recommendations. With all due respect for anyone in the knife industry, we don't make the same knife everyday day after day. We want to keep moving ahead. That is the enjoyable part for our shop. When the fun is gone in any business, so is the passion. No risk NO reward!

As for your comments Roger: We refuse to get involved in another persons business issues. We do not consider it good professional conduct. This is a profound commandment for us.

This situation has many "if" and "should of could of" and other hind sight issues. We feel we have handled it with professional ethics.
We cannot fix the past. We can change the future.

Thanks to all.
Enjoy


Enjoy!

 

[Darrel Ralph]

Good that he will get his money back. I am however, a little confused, why he wasn't given the option of a new knife a long time ago, and seems still doesn't. There never seemed to be an issue on either side that the knife was sub-par.

Its a long story. We wanted to make a new frame for the knife. With the tag having to be on the knife to save NEW import fees we didn't feel it was an option.
We have added corrective actions to our procedures in case we ever have another situation like this in the future. (KNOCK WOOD) Offer a new knife or refund immediately.
To hell with the import fees!

 

[tafari]

Darrel however u gives excuses here fact is that u no satisfy ur customer. A knife where the lock not work well ist not an good knife either a quality A one. In 9 month u self was not able to talk bout the seal problem.Just in ur last mail 2 Peter u talk bout it and thats after u send it already to Roger as repaired. So why u came out with this topic not from the beginning? To remove this seal easy kind of way and is in need coz of repairing u have to do it.
Maybe is better u try to look da fault by urself and not by others.

 

[Chief Engineer]

Its a long story. We wanted to make a new frame for the knife. With the tag having to be on the knife to save NEW import fees we didn't feel it was an option.
We have added corrective actions to our procedures in case we ever have another situation like this in the future. (KNOCK WOOD) Offer a new knife or refund immediately.
To hell with the import fees!

Would the import fee on a new knife, amount to more than the additional $100 you have offered? When you say "we" decided paying a new import fee wasn't an option, does that mean you and tafari, or a company decision?

 

[Chuck Gedraitis Knives]

 

[Irezumi]

Darrel however u gives excuses here fact is that u no satisfy ur customer. A knife where the lock not work well ist not an good knife either a quality A one. In 9 month u self was not able to talk bout the seal problem.Just in ur last mail 2 Peter u talk bout it and thats after u send it already to Roger as repaired. So why u came out with this topic not from the beginning? To remove this seal easy kind of way and is in need coz of repairing u have to do it.
Maybe is better u try to look da fault by urself and not by others.

Attitudes like this turn off quality makers from wanting to ship overseas. It is the fault of your customs for putting a stupid lock on the knife. DR has responded to you several times in this thread. I would have told you to keep the broken knife and not refunded you. Your opening post in this thread is downright rude and nobody really cares that you don't speak english. You spoke it well enough to rubbish DR's customer skills in your opening sentence. You need to pull your head in.

 

[Darrel Ralph]

Would the import fee on a new knife, amount to more than the additional $100 you have offered? When you say "we" decided paying a new import fee wasn't an option, does that mean you and tafari, or a company decision?

This situation has many "if" and "should of could of" and other hind sight issues. We feel we have handled it with professional ethics.
We cannot fix the past. We can change the future.

Thanks to all.
Enjoy

 

[Darrel Ralph]

Would the import fee on a new knife, amount to more than the additional $100 you have offered? When you say "we" decided paying a new import fee wasn't an option, does that mean you and tafari, or a company decision?

This situation has many "if" and "should of could of" and other hind sight issues. We feel we have handled it with professional ethics.
We cannot fix the past. We can change the future.

Thanks to all.
Enjoy

 

[BushcraftBrainTrust]

Darrel Ralph is going to refund your money, plus shipping, plus $100 and your still complaining? Get on Roger to send it back, so you can get a prompt refund. IMO, Darrel Ralph's only mistake was it taking 9 months to figure out that you would never be happy with any repair or replacement, but he he generously paying interest+ for that mistake.

 

[tafari]

Would the import fee on a new knife, amount to more than the additional $100 you have offered? When you say "we" decided paying a new import fee wasn't an option, does that mean you and tafari, or a company decision?

The hole "problem" with the custom seal he started to talk jus in the last email Peter recived as the knife already sent as repaired to Roger in US.
He never give us a option.
He only supose to fix the knife and put the old handleparts together with the seal inside the box an put a bill for 0$ inside there where he write on "repaired by warenty"
So easy it be.....

 

[tafari]

Attitudes like this turn off quality makers from wanting to ship overseas. It is the fault of your customs for putting a stupid lock on the knife. DR has responded to you several times in this thread. I would have told you to keep the broken knife and not refunded you. Your opening post in this thread is downright rude and nobody really cares that you don't speak english. You spoke it well enough to rubbish DR's customer skills in your opening sentence. You need to pull your head in.

If I would recived a quality knife, or a repaired knife which waan lock the blade well I wouldnt talk but if. u look wit ur own eys on the pics u see that this one no worko. U would akt same way if u would be the customer an u paid 700$ for it

 

[pitter]

Just to clarify some things

1. I am Peter, admin of the german knifeforum (messerforum.net) and it was me, who ordered the knife from Darrel and sold it to my customer. Was not the first maxx btw, so i know exactly what I'm talking about.
2. I asked Darrel, to find a solution. Otherwise, i would bring the situation before the public. Darrel found a solution - he promised to send my money back plus 100USD for shipping fees and my efforts. Because of that i will not discuss about that case in public by no means. Business ethics. And, Darrel, with all respect, i would suggest you: deal with this bad situation the same way.
3. If you think, you have to defend your good name - Darrel, you are not alone. Same here.
4. Roger helps me in the US to check the knife and to avoid more costs and time, for shipping overseas again. Thanks for that!
5. About the "stupid lock" - to avoid additional fees for customs/taxes, most items, which are send overseas and back, have to be sealed. Thats a usual procedure. If that has been a problem any time, it's always a good idea, to inform the customer. I had no clue about that.

Peter

 

[pitter]

tafari: the situation is quite clear. Please do me a favor and stop at this point. Who wants so see, will see, other's not.

Peter

 

[on_the_edge]

The hole "problem" with the custom seal he started to talk jus in the last email Peter recived as the knife already sent as repaired to Roger in US.
He never give us a option.
He only supose to fix the knife and put the old handleparts together with the seal inside the box an put a bill for 0$ inside there where he write on "repaired by warenty"
So easy it be.....

Tafari,
With all due respect, I don't think you are in a position to tell Darrel Ralph what is easy or hard for Darrel Ralph or his business. Only he can state that. Also, in my opinion, he has gone WAY above and beyond in attempting to resolve this unfortunate situation to your satisfaction, but you seem unmoved by his efforts. In fact, it seems like you will not be satisfied unless you get to have your way exactly. But that cannot happen due to circumstances well beyond the maker's control. I am fully confident that if Darrel could give you what you ask for, he would have done it a long time ago. Again though, that is out of his control. You can't fly no matter how fast you flap your arms, even if you want to more than anything else in the world. It is impossible. Darrel has done his best and that is all he (or anyone) can do, even if it does not meet your standards.

Now if we keep talking about this, then Darrel will be selling at least one more knife, namely to ME. The knife in the first pic of post #33 is calling my name. :thumbup: