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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
disappointed in Knivesshipfree (Resolved)
- Thread starter rssajs
- Start date
Rssajs, I am genuinely sorry that it didn't work out like it should have. Sometimes knives slip through QC with a scratch or two. It isn't a big deal to get fixed. We want to make it right with you. Just shoot us an email and we'll get you a shipping label.
I have no hotdog on this grill, aside from being a customer of KSF. Buying closeout stuff isn't a bad thing. If you are looking for collector grade pieces, you will need to cough up a bit more money than whatever the closeout prices are. In all fairness, the warranty is in tact, the item is usable right out of the package, and a minor cosmetic blemish can be annoying, but we call those first world issues. If we seek perfection, we need to have very, very deep pockets.
I have a Bravo Necker 2, it came with a badly made kydex sheath and the blade was scratched all to hell. Not a problem, as I found many were like that. I can send it back to BRKT and have them tune it up and have a very nice leather sheath made for it. I use the knife so it's not a huge deal. at the end of the day we fail to read the details no matter how big and prominently they are displayed. Be it the conditions on a website to the rules on a forum. Live n learn, then go cut some stuff.
- Joined
- Nov 20, 2005
- Messages
- 19,385
One always needs to understand what conditions apply to a purchase and KSF clearly says that there is a no return policy on "closeouts". They are going to pay for the shipping to Bark River. That is beyond what they are required to do. On the other hand, just because it is a closeout does not mean the knife should be damaged.
That's kinda what I was thinking. Hopefully that was just a coincidence. I've never bought anything from KSF but they seem to have a very good reputation and I'm glad to see that they're willing to do what it takes to make this customer happy.
If I were you, an ugly scratch on a pin isn't a thing I worry about in a knife. Honestly, that "super" scratch will be there in a few days of use, so why get all worked up? Instead enjoy the deep discounted price on the knife, and put it to good use. Of course, that doesn't mean you have to be satisfied with that scratch on a brand new knife, and I am glad KSF took care of you.
No hard feelings on my end, I was never mad more like a sad. My daughter loved the knife from your knives for kids promotion that was a big reason I made y'all my go to place to check first, I guess that was I felt disappointed. Anyway I will be mailing it off to BRKT today, don't worry about a shipping label. thanks
- Joined
- Nov 1, 2006
- Messages
- 14
I received a knife from them today. I was so excited when I came home from work and couldn't wait to open it up and start "playing with it". I ordered a ZT 0566CF, and was stoked to finally have a ZT that wouldn't be used as an EDC workhorse. I bought this knife for when I go out on the town for an evening with my lady, dressed in something more than casual attire, and wanted a knife that was a little more suited for what I'd be wearing.
I was disappointed that the blade was way off center, it wouldn't open without brute force (using the flipper, no luck with the thumb stud), and almost impossible to deactivate the frame lock, which made the knife very unsafe.
I initially left a message, but after a an hour and a half I decided to call back. The person I spoke with was pleasant (Tyler), and emailed me an RMA form immediately, but I was disappointed that I was required to pay return shipping for something that isn't my fault. I did put in the notes that I would like the replacement knife tested before being shipped to me. I can't really blame KSF for a lemon, that rests on Zero Tolerance. Maybe I should have asked ZT to send the replacement instead of KSF, food for future thought. I'll have to give it some thought on whether this will be my first, and last order with KSF. Repeat business lies solely on how impressed I am with the exchanged product. Their prices are very fair, so we'll see.
One thing I didn't see on their return policy was that faulty products required the customer to pay for return shipping. It would have been nice to know that before I ordered. While not a deal breaker, they are called KnivesShipFree.
Sorry, I didn't mean to hijack your thread, I just thought I'd share my experience. From order to arrival ; Ordered on the 11th of July, Arrived on the 17th of July, 6 days is not bad at all.
I don't post a lot on Bladeforums, but I do a whole lot of reading. I'm not the type to up my post count unless I having something to contribute, or need help. I appreciate the huge amount of data compiled here. When it comes to blades this is the place to go. Thank you for the knowledge base.
I was disappointed that the blade was way off center, it wouldn't open without brute force (using the flipper, no luck with the thumb stud), and almost impossible to deactivate the frame lock, which made the knife very unsafe.
I initially left a message, but after a an hour and a half I decided to call back. The person I spoke with was pleasant (Tyler), and emailed me an RMA form immediately, but I was disappointed that I was required to pay return shipping for something that isn't my fault. I did put in the notes that I would like the replacement knife tested before being shipped to me. I can't really blame KSF for a lemon, that rests on Zero Tolerance. Maybe I should have asked ZT to send the replacement instead of KSF, food for future thought. I'll have to give it some thought on whether this will be my first, and last order with KSF. Repeat business lies solely on how impressed I am with the exchanged product. Their prices are very fair, so we'll see.
One thing I didn't see on their return policy was that faulty products required the customer to pay for return shipping. It would have been nice to know that before I ordered. While not a deal breaker, they are called KnivesShipFree.
Sorry, I didn't mean to hijack your thread, I just thought I'd share my experience. From order to arrival ; Ordered on the 11th of July, Arrived on the 17th of July, 6 days is not bad at all.
I don't post a lot on Bladeforums, but I do a whole lot of reading. I'm not the type to up my post count unless I having something to contribute, or need help. I appreciate the huge amount of data compiled here. When it comes to blades this is the place to go. Thank you for the knowledge base.
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Some ZT flippers are notorious for needing a break in period. I have a bunch and the 566 I got had an impossible detent and extra firm lock up. Adjusting the pivot will usually take care of the centering issue.
Some people like extra strong detents. Unless you specify in the ordering notes you get what's next up on the shelf. Do a Google search on ZT detent problems...Lots of info. I've developed my own method of making them easier.
IMO this more of ZT issue and not a KSF issue. It's the love hate relationship with ZT.
Mike
Some people like extra strong detents. Unless you specify in the ordering notes you get what's next up on the shelf. Do a Google search on ZT detent problems...Lots of info. I've developed my own method of making them easier.
IMO this more of ZT issue and not a KSF issue. It's the love hate relationship with ZT.
Mike
- Joined
- Nov 1, 2006
- Messages
- 14
Mike,
I have a good amount of experience with ZT knives, and I probably should have mentioned that I had contacted ZT warranty before I spoke with someone at KSF ( I had left a voicemail message with KSF). This was not an issue of tightness of the pivot, it's just bad QC on ZT's part. This knife should have never left the factory, the blade rests completely on the edge of the scale side of the knife. This is causing the Speed Assist & flipper hangup ( It was physically uncomfortable to try to open the blade), and very difficult in releasing the lock, I had to wiggle the blade in order for the lock to move enough to release from inside of the frame. I would have sent it to ZT, but for some reason they told me that I should return it to the dealer, which I let Tyler know when I spoke with him on the phone. Why ZT chose that method is beyond me. ZT also sent me an email on how to center the blade myself, but the last thing I wanted was to give anyone a reason to place blame on me for screwing the knife up anymore than it already was.
Thank you,
TX
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- Joined
- Nov 1, 2006
- Messages
- 14
shoot us an email and we will give you a $5.95 store credit to cover your shipping back. We do that regularly. We hate to have people disappointed.
Thank you for the offer Derrick,
Rather than reimburse me for shipping, I would be far more appreciative if you could just verify the replacement knife has the blade centered, and it snaps open like the other ZT's with Speed Safe. Like I said in my original post, doing just that will earn my repeat business (I know you physically can't inspect every knife that you sell). I buy a knife a month without fail, and some of the other knife retailers have really gone downhill lately. You had exactly want I wanted, and the price was right! I have no problem showing my loyalty when I find the company that fits my needs. I prefer to use small businesses rather than amazon.com, and a few other "big boys" that don't recognize loyalty. It means a lot to see you post in a thread that isn't even one I started. Thank you!
ETA:
EyeDog,
You are correct, with my low post count it's easy to think I'm another new user. I've collected ZT's since my first "vacation" to the ME. I couldn't expect KSF to check every knife, that's ZT's job, and honestly this is only the 2nd bad blade I've come across. I will gladly be more vocal with them if it happens again. They are not the low end production knife company like S&W, or Cold Steel. It's weird because every Kershaw knife I've ever bought has been 100% reliable. I use to hate Spyderco, but I've recently started collecting the hard to get models, especially the Auto's, which are frustrating to find.
TX
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Foghorn Leghorn Fan
Platinum Member
- Joined
- Jul 27, 2011
- Messages
- 839
Once again a Blade Forums supporting Dealer is doing their best to help their customers , well done Knives Ship Free / Derrick :thumbup::thumbup:
- Joined
- Mar 2, 2014
- Messages
- 2,107
EyeDog,
You are correct, with my low post count it's easy to think I'm another new user. I've collected ZT's since my first "vacation" to the ME. I couldn't expect KSF to check every knife, that's ZT's job, and honestly this is only the 2nd bad blade I've come across. I will gladly be more vocal with them if it happens again. They are not the low end production knife company like S&W, or Cold Steel. It's weird because every Kershaw knife I've ever bought has been 100% reliable. I use to hate Spyderco, but I've recently started collecting the hard to get models, especially the Auto's, which are frustrating to find.
TX
No problem TX. I bet you'll get a super slick knife this time around. So great that KSF is so responsiv here.
Mike
SemperFi
- Joined
- Sep 18, 2013
- Messages
- 2,780
Derrick at KSF responded how many times in this thread? WOW!! Frickin' WOW!!!!
Agreed to handle it ALL from contacting BR to paying shipping, hell, he even offered to print the shipping label I think.
THAT my friends, is REAL customer service.
Derrick, from the free knives to kids to this issue right here, you and KSF have set the bar and continue to astound with the level that you care about, and treat your customers.
I'm YOUR customer.
Thanks for doing what you do and being part of this community.
To the OP. It looks like you're new here (Jan 2015) and we here in Texas get spoiled because we're so used to our Southern hospitality and great service abounds. I can assure you that it doesn't get any better than Derrick and the team at KSF. If you had bought from a few other places, your experience would have been far worse. NO, I'm not a fan boy of KSF. I buy blades all over the place and from KSF. Just giving credit where it's due.
Agreed to handle it ALL from contacting BR to paying shipping, hell, he even offered to print the shipping label I think.
THAT my friends, is REAL customer service.
Derrick, from the free knives to kids to this issue right here, you and KSF have set the bar and continue to astound with the level that you care about, and treat your customers.
I'm YOUR customer.
Thanks for doing what you do and being part of this community.
To the OP. It looks like you're new here (Jan 2015) and we here in Texas get spoiled because we're so used to our Southern hospitality and great service abounds. I can assure you that it doesn't get any better than Derrick and the team at KSF. If you had bought from a few other places, your experience would have been far worse. NO, I'm not a fan boy of KSF. I buy blades all over the place and from KSF. Just giving credit where it's due.