disappointed in Knivesshipfree (Resolved)

Derrick is a class act when it comes to making things right, he doesn't think about it, he does it. Gotta love it when a retailer is passionate about the product he sells and wants people to feel that same passion. As a moderator here, I'm very glad he is a supporting member. I tell folks as often as I can, always consider giving the dealers that support the forums your business. This is a great reason why.
 
okbohn said:
As long as you put it on your RMA, we will absolutely check it for you! If you give me your order number, I'll also take care of that shipping.
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I didn't mention the part about the checking that the blade is centered, and the speed safe (flipper) opens smoothly, on the RMA, but my order # is 109113. I just listed what was wrong with the knife. I think I should call ZT on Monday, and give them my 2 cents about sending their retailers faulty products. It's hard enough on small businesses without manufacturers creating problems. Like I said the shipping isn't necessary (seriously), just a good working knife would make me happy enough to promise not to cut myself when I "play" with it. :stupid:
 
I just ordered a Northfield 42 from KSF, and I told the guy on the phone I am picky, no blade rub and dead centering or Ill ship it back. They did check the knife out for me, I had it in two days and the guy called me back and asked if the knife was ok, That is customer service. This is my first GEC and it is unreal how nice it is. OkBohn has publicly stated he will bend over backwards to fix anything wrong, which is akin to a contract. I dont think the poor guy can do any more for folks than actually drive to their house and hand them a replacement. I know knife guys, including myself can be picky, but come on...seriously. I think its ok to post a bad experience, keep folks honest, but see the experience through first. Sometimes blades are off center or stuff slips through the cracks. I am just saying I have ordered from several knife shops and the folks at KSF were so nice they were almost clingy....lol. My 2 cents since everyone else is posting theirs. OkBohn....you do get overly emotional in those videos man....lol. J/K I bought my first GEC because of one of your videos showing a well used GEC. I clicked on it because you bear a striking resemblance to Louis C K. I can honestly say I will try and order from KSF from now on because I think the owner would actually come to your house and bring chicken wings to make things right, seriously.....
 
Hale Storm said:
Derrick at KSF responded how many times in this thread? WOW!! Frickin' WOW!!!!
Agreed to handle it ALL from contacting BR to paying shipping, hell, he even offered to print the shipping label I think.

THAT my friends, is REAL customer service.

Derrick, from the free knives to kids to this issue right here, you and KSF have set the bar and continue to astound with the level that you care about, and treat your customers.

I'm YOUR customer.

Thanks for doing what you do and being part of this community.

To the OP. It looks like you're new here (Jan 2015) and we here in Texas get spoiled because we're so used to our Southern hospitality and great service abounds. I can assure you that it doesn't get any better than Derrick and the team at KSF. If you had bought from a few other places, your experience would have been far worse. NO, I'm not a fan boy of KSF. I buy blades all over the place and from KSF. Just giving credit where it's due.
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Wow. Thank you. Very kind.
 
Gotcha covered!

txcombatvet said:
I didn't mention the part about the checking that the blade is centered, and the speed safe (flipper) opens smoothly, on the RMA, but my order # is 109113. I just listed what was wrong with the knife. I think I should call ZT on Monday, and give them my 2 cents about sending their retailers faulty products. It's hard enough on small businesses without manufacturers creating problems. Like I said the shipping isn't necessary (seriously), just a good working knife would make me happy enough to promise not to cut myself when I "play" with it. :stupid:
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I've had many experiences with the fine people at KSF, including a couple of returns and didn't consider refunds on shipping. My only real disappointment was when clipped folders I ordered didn't have the pivot tightened like I requested. It was explained that KSF policy is not touching the pivot. It's their right to set their policies, and I just accept the fact that I cannot order anything but slipjoints and fixed blades from them, as customs can keep any knife opening with a wrist flick. I can't risk it, so I adjust my spending. But there are a lot of knives that do fit in my buying range so I will continue to be a customer. Glad it's all worked out.
 
A class act all the WAY..
Very very few companies as a WHOLE will go above
and beyond like KSF..
The TEAM there deserve simple a pat on the back
The personal side of Customer Service SUCKS in the real
world..BUT 95% of all the dealers collectively here
in our small BF Community are TOPS IN MY BOOKS and
I appreciate all they do for us Knife Obsessed....:thumbup:
 
rssajs said:
Knivesshipfree recently acquired me as a customer and I purchased several knives with good service but with this incident I will be purchasing from others from here on out.
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rssajs said:
I have learned my lesson here, never buy close out clearance ever again.
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I suppose you take the saying "once bitten, twice shy" literally huh?
If I may offer a bit of unsolicited advice: if you put every service provider on the chopping block based on your first inconvenience, you're likely to end up with an increasingly shortening list of people you're willing to deal with.

You already admitted that you have several successful transactions with who is arguably one of the most reputable dealer/distributors in the industry. I think I would have let this one slide before taking my chances with somebody else.

Now, I've never personally ordered anything from KSF, but based on only a fraction of the reviews and interactions I've seen on this forum alone, I wouldn't hesitate in the least.
 
I know things are resolved here but i want to ask the OP: you state: "ugly scratches on the handle pin". Unlike most other sellers KSF posts pictures of every BRK they sell. Did you miss seeing the scratches on the handle pin before you bought it ?
Derrick, it's o.k. man, you don't have to bend over so far backwards to satisfy every whim of every customer. Relax a bit or you are going to give yourself a heart attack with all this worry. Then, there might not be a KSF to buy knives from. Heaven Forbid, please !
kj
 
Seems like all is resolved and it was never a KSF issue. Perhaps the op should change the title so members don't think there was a problem with the dealer.
 
After reading the entire thread, I must say how impressed I am with Derrick and KSF. Kudos. Just went over and registered.
 
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It is up to the OP, but I think that the thread title should be edited.

Derrick took care of your issue very quickly, and very professionally which is not a surprise, so perhaps you could change the title to, " I was disappointed in KSF " or something similar...
 
I would like to see a pic of the damage. In all honesty some people are a little too picky when it comes to production knives. Not saying that is the case here. I have seen threads over the years with customers going off the handle about some huge defect or another but upon them posting a pic the defect is something I would not have even noticed much less a dealer inspecting every knife they have that closely.
 
Oh wanted to add I have ordered a couple times from KSF with outstanding service. Planning on ordering an antique ivory micarta Bravo 1 from them very soon. Great selection on the Bark Rivers.
 
22-rimfire said:
One always needs to understand what conditions apply to a purchase and KSF clearly says that there is a no return policy on "closeouts". They are going to pay for the shipping to Bark River. That is beyond what they are required to do. On the other hand, just because it is a closeout does not mean the knife should be damaged.
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This is what it comes down to. Reading the terms and conditions are important but when an items is sold not as described (in this case damaged) those terms go out the window. We see this all the time with paypal disputes. The seller can stipulate whatever conditions but all paypal cares about is their own terms.

That said, It is clear Derrick at KSF was always going to do the right thing here. Just needed a little communication. I would not hesitate to business again with KSF.
 
I would like to chime in as another KSF/Derrick fan. I had purchased an ESEE as part of their ESEE discounts they were running, and firstly, the knife was perfect and the transaction was flawless. On top of that, I received an email a week or so later from them making sure I was enjoying my new knife, which had some tips for sharpening and maintenance. It's such a little thing, but it makes service feel personal, which is an exceptionally rare thing these days. I will definitely be buying more knives from Derrick and his crew in the future.
 
A small scratch on a pin is not damage. How small are those pins anyway? If that scratch doesn't extend through the scale, onto the blade, or across the spine, you're talking about a very small mark. It's extremely far from a damaged knife. Get a polishing cloth or even some 1000grit paper and you could have had that pin flawless in less time than it took to type the first email, make the phone call or type your "disappointment" post.

That pin is going to come back to you cleaned up from BRKT and there will just be another one after the first few times you pull it and insert it into the sheath.

I've dealt with KSF so many times it actually made my head spin when I checked my orders with them. Of course that's when I was on the phone with Tyler as he was examining and taking additional pictures of a knife I was interested in. Which I then immediately bought. Thanks Tyler and Derrick!
 
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