DLT Bark River Magnacut Santoku

The latest…

Last night, I replied to a DLT Instagram post showing the Santokus are in stock with…

“Why’s my exclusive DLT magnacut santoku getting patina on it? Piss poor fellas! 👎🏻”

Today I received a reply from Nick to my email yesterday (asking for them to mail me flitz). What’s peculiar, is that even though he replied to my initial email yesterday, he pasted the above Instagram reply into the subject of the email. I don’t know why he would do that, what his intention was, but it’s strange and comes across as condescending and bad customer service.

His reply was an abrupt…

“We will send you some flitz today.”

To which I responded…

“Wonderful. You should have taken that stance along with issuing an apology initially. Your reply left a lot to be desired, Nick.”

I’ll update this thread if/when I hear more.
 
Boru13 said:
So DLT “suspects” it’s a manufacturing issue and their solution is to pass the issue along to the customer… I’ll have to rethink about ordering from DLT again.

Given BR’s history of mislabeling steel I’m not sure how much faith I have in DLT’s “promise” that it’s actually Magnacut.
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This sort of situation has been posted about on both the Bark River Facebook pages and the DLT Insiders group after having happened to multiple knives and customers, and usually the response is Mike Stewart getting coked out of his mind and coming into the post and screaming in all caps about how MAGNACUT ISN'T TRUUUUUULY STAINLESS!!!!, and then proceeds to berate the customer as though Bark River's multiples failures on display is actually the customer's fault. Such a gem.
 
And a response…

“Geofrey,

I apologize if my tone came across as unkind or uncaring that was never my intention.”

To which I replied…

“Thank you. From my perspective, it’s pretty rotten to spend this kind of money and have to fix a known issue myself.”

I assume I’ll receive the Flitz and will have no issue with polishing and fixing this. Otherwise, I will continue to push forward.

Thank you for all the suggestions and insight, fellas!
 
GeofS said:
And a response…

“Geofrey,

I apologize if my tone came across as unkind or uncaring that was never my intention.”

To which I replied…

“Thank you. From my perspective, it’s pretty rotten to spend this kind of money and have to fix a known issue myself.”

I assume I’ll receive the Flitz and will have no issue with polishing and fixing this. Otherwise, I will continue to push forward.

Thank you for all the suggestions and insight, fellas!
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Good work, stay on them. Having a belt that somehow impregnated the surface of another steel has always sounded like some completely made up nonsense, if I'm being honest. Literally the only place this has ever been seen is from Bark River, and given that I'm on several different FB groups where fans and customers of Bark River congregate, I have seen at least five or six posts from different people, experiencing this on different knives that are (supposed to be!) Magnacut. If this was such a prevalent issue, with as many companies making knives in Magnacut (both larger shops, all the way down to one man bands) if this was a thing, we'd have almost certainly seen this happening to others.....yet I can't recall it ever happening.

This is uniquely a Bark River problem, and given that they have been caught lying about steel claims in the past....

IYKYK
 
Crag the Brewer said:
If it's A2, it will need a Large tube

*Edit
Someone Meme this......"We're gonna need a bigger tube...."

😅😅😅
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Let's please keep this thread on topic...and not send it down a rabbit hole causing posts to be removed or thread closed. Thanks.
 
Send it back for a refund and commission a custom knife from a maker here. The steel is not behaving as expected, the company has a reputation of mislabeling steel, and the retailer doesn't seem to care. And they still expect you to fix it yourself. This is wrong all the way around.
 
Michaux111 said:
Why don't you just polish the darn thing or send it back to BR and let them polish it. It's not a big deal.
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I think it is a big deal. This kind of attitude is why brk keeps doing this bull crap. Why doesn't bark river just polish the knives before they go out? Because they don't care about their customer base.

It is a big deal to pay over $200 only to receive, at best, an unfinished or improperly heat treated knife, or at worst, a knife made of the wrong steel.
 
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