Do not sell to PWET

C

cckw

Feedback: +17 / =0 / -1
Joined
May 24, 2008
Messages
561
This guy is in France I am in the US. I sold him a knife in January. He opted for cheapest postage and low customs value. I shipped and gave tracking to him. the package was lost within the postal service and there is no dispute that is what happened. I have probably 20 hours working on this, on the phone (hold or talking) or going to the post office in person. I even met with the operations manger at the main PO in Omaha. As of Aug 22 I am still being harassed by this guy wanting me to take the hit instead of him.

I had gotten somewhere in the range of 100 e-mails from him before blocking his e-mail address. He got a moderator involved who checked my stuff and OK'ed my action (but advised express mail and insurance on all future international transactions) Then PWET gave neg feed back, now today started a badmouth thread about me.

This could be you to if you sell to him.
 
Last edited:
i have no beef in this,
but i do find it very frustrating, that me as in europeen based collector , is getting a bad rep,
and i see more and more US sellers ads, they will not sell to europe

this can be over come, because i can ask some US friends to be my mail man, but i don't like to ask theme every time

as i'm into shipping things world wide, for my business, i know the importance of tracking numbers ,
we ship out about 1000 parcels a year and so far ( 5 years and counting ) only 2 parcels have not arrived,
there have been delays, sure , think as in the higher state off security all parcels comming into the US , ( end last year, beginning this year )
this has cost me alot off customers, because the Back log off customs US was so long ( up to 8 weeks )

but with a tracknumber, there is always a search option ( write down a description off the box ) for the postal service , and this usualy works.

for my own bought knifes, most off the time there is alot off money involved,
so i always take the DHL/Fedex/ UPS option, a. i have it faster b. very accurate tracking , sure it is more money,
but i'm not taking risk with 1000 $ knifes

the fact i ask the seller to keep the value low, is that our customs officer is charging me + 26% import tax over the value is indicated on the shipping bill
i love my country, but i'm already donating 50% off everything i earn to the tax man.
so on my knifes i like the tax man to stay a way
i explain this to the seller, and that i'm doing this on my own risk.
but with the rush carrier service, this has never gone wrong for me..

so sellers and buyers,
shipping should never be a budget closer, good shipping with tracking is a must, as buyer and as seller.. if your buying the knife from your last dime, and don't have enough for shipping it properly, you should not have bought the knife the first place
shipping oversees with out tracking is really a very big NONO , if you want it with out insurance.. ok no problem, but understand your disision, and make this very clear that you bought understand that this means, when it would be a mishap ( changes are very slim with tracking number ) , there is no safety net

sorry CCKW, this needed to be off my chest,
i really get tired reading about shipping problems,


kind regards, Martin
 
firebolt said:
i have no beef in this,
but i do find it very frustrating, that me as in europeen based collector , is getting a bad rep,
and i see more and more US sellers ads, they will not sell to europe

this can be over come, because i can ask some US friends to be my mail man, but i don't like to ask theme every time

as i'm into shipping things world wide, for my business, i know the importance of tracking numbers ,
we ship out about 1000 parcels a year and so far ( 5 years and counting ) only 2 parcels have not arrived,
there have been delays, sure , think as in the higher state off security all parcels comming into the US , ( end last year, beginning this year )
this has cost me alot off customers, because the Back log off customs US was so long ( up to 8 weeks )

but with a tracknumber, there is always a search option ( write down a description off the box ) for the postal service , and this usualy works.

for my own bought knifes, most off the time there is alot off money involved,
so i always take the DHL/Fedex/ UPS option, a. i have it faster b. very accurate tracking , sure it is more money,
but i'm not taking risk with 1000 $ knifes

the fact i ask the seller to keep the value low, is that our customs officer is charging me + 26% import tax over the value is indicated on the shipping bill
i love my country, but i'm already donating 50% off everything i earn to the tax man.
so on my knifes i like the tax man to stay a way
i explain this to the seller, and that i'm doing this on my own risk.
but with the rush carrier service, this has never gone wrong for me..

so sellers and buyers,
shipping should never be a budget closer, good shipping with tracking is a must, as buyer and as seller.. if your buying the knife from your last dime, and don't have enough for shipping it properly, you should not have bought the knife the first place
shipping oversees with out tracking is really a very big NONO , if you want it with out insurance.. ok no problem, but understand your disision, and make this very clear that you bought understand that this means, when it would be a mishap ( changes are very slim with tracking number ) , there is no safety net

sorry CCKW, this needed to be off my chest,
i really get tired reading about shipping problems,


kind regards, Martin
Click to expand...


Martin,

your post is all good and true. It is unfortunate that US sellers are getting so negative on European buyers due to the postal system. I had not heard of many problems prior to late 2010. Still a small percentage of packages lost. But a big worry for those who would loose out.

The point of view the US guys have is if they sell to a US customer there is virtually no risk. In a case like mine the savings was all on the part of the buyer, so why should I share the risk? I had never had a package get lost so no reason for me to have concern at the time.

But my posting here is not about the deal, it is about 8 months of harassment.
 
If you sell an item it is your responsibility to get it to the buyer. If something happens it is the responsibility of the seller to refund the money to the buyer. That is the way I have always worked things here, and how I have always seen things done. If the seller wants no risk then sell to somebody in person.

That is how I will always see these issues- if the buyer is proven to have not received his package then his funds are replaced- no exceptions, regardless of how many emails get to them. The cost if insurance is to protect the shipper from taking a double hit if anything goes wrong.

The risks of doing business here.
 
CUTS LIKE A KRIS said:
If you sell an item it is your responsibility to get it to the buyer. If something happens it is the responsibility of the seller to refund the money to the buyer. That is the way I have always worked things here, and how I have always seen things done. If the seller wants no risk then sell to somebody in person.

That is how I will always see these issues- if the buyer is proven to have not received his package then his funds are replaced- no exceptions, regardless of how many emails get to them. The cost if insurance is to protect the shipper from taking a double hit if anything goes wrong.

The risks of doing business here.
Click to expand...

Well no. You can always simply tell the buyer that you can't accept responsibility as a condition of the trade.
 
ooitzoo said:
Well no. You can always simply tell the buyer that you can't accept responsibility as a condition of the trade.
Click to expand...
True.
I will not take responsibility for it getting there if going outside the US.There are just to many countries with customs ready to grab a package and postal systems that are a real mess.
 
CUTS LIKE A KRIS said:
If you sell an item it is your responsibility to get it to the buyer. If something happens it is the responsibility of the seller to refund the money to the buyer. That is the way I have always worked things here, and how I have always seen things done. If the seller wants no risk then sell to somebody in person.

That is how I will always see these issues- if the buyer is proven to have not received his package then his funds are replaced- no exceptions, regardless of how many emails get to them. The cost if insurance is to protect the shipper from taking a double hit if anything goes wrong.

The risks of doing business here.
Click to expand...

thanks, that's my point of view from a to z

ooitzoo said:
Well no. You can always simply tell the buyer that you can't accept responsibility as a condition of the trade.
Click to expand...

true also, but curtis never stated that until today. anyway even if he did in this very situation he should still pay me the insurance i asked for as he told me that the package was insured (to a limited amount that's true but i still got nothing because HE made a mistake)
 
Personnaly I would never ship to anyone without buying insurnace. next time you should just include the price of insurnace which really isnt that much into the knife.
 
from what i take, you did not pay for insurance so how can you ask for something you never paid for in the first place?
 
richard j said:
from what i take, you did not pay for insurance so how can you ask for something you never paid for in the first place?
Click to expand...


where did you get that from ?

you mean i paid for priority and it doesn't include insurance ?? you are right.

but i paid for priority after curtis told me there was one. do you mean that it's my responsability to check that ? i doubt. it's a pretty biased way to see the issue.
 
eccvets said:
Personnaly I would never ship to anyone without buying insurnace. next time you should just include the price of insurance which really isn't that much into the knife.
Click to expand...
Really depends on how it is shipped,where it is going and what it is.
With insurance on overseas packages you have to describe to item in detail,I have been told that buy doing this depending on where it is going may be just the same as sticking a sign on it saying steal me.I have never had to deal with it but I am guessing that getting overseas insurance to pay off would be very hard.
This is also the same with a customs tag,I never lie on one but I do list it so as the average Joe can't tell what it is.
 
pwet said:
where did you get that from ?

you mean i paid for priority and it doesn't include insurance ?? you are right.

but i paid for priority after curtis told me there was one. do you mean that it's my responsability to check that ? i doubt. it's a pretty biased way to see the issue.
Click to expand...
It has been a while (couple years) sense I sent a package global priority but IIRC global priority did come with some amount of insurance.That may not be the case anymore.
 
it seems that it does come with 100$ insurance, but not to france according to Curtis. don't ask me why.
 
The one I sent was to Germany.
It may have something to do with the transfer of the insurance between the two postal systems.
 
The seller should make it right. He got the money and the buyer got nothing. If he knew that the shipping option the buyer asked for had no insurance why not mention that? If the buyer wants insurance but picks an option without insurance the seller should mention that and have in writing that the buyer accepts responsibility for shipping a package without insurance.
 
The seller did his part he packaged and shipped. postal service error is not his problem. The buyer's loss is a consequence of his own actions. The buyer decided it was worth risking package loss, to save a couple of bucks by not paying for full insurance and express shipping.
 
You must log in or register to reply here.
Back
Top