Emerson Replies to Emerson Woes

To be fair Akapennypincher, he didn't call Ernest names. He did vent on an internet forum about (in his view, obviously) a very unsatisfactory CS experience.

I most certainly have a point at which I dig my heels in re: my business too, but not until I've made all reasonable attempts to satisfy a (repeat) customer. And even then, there's extremely little likelihood I'd make it a public matter when I did "dig in" with an obstinate (soon to be former) customer.

To say the customer is to blame because he is a repeat buyer is pretty ridiculous IMHO.

The high road here would (again, IMHO) have been to repair/correctly assemble the knives and in a friendly tone educate the customer as to what was awry, in the thread, so that he and others reading were all the better off for having experienced this.
 
Officer's Match said:
To be fair Akapennypincher, he didn't call Ernest names. He did vent on an internet forum about (in his view, obviously) a very unsatisfactory CS experience.

I most certainly have a point at which I dig my heels in re: my business too, but not until I've made all reasonable attempts to satisfy a (repeat) customer. And even then, there's extremely little likelihood I'd make it a public matter when I did "dig in" with an obstinate (soon to be former) customer.

To say the customer is to blame because he is a repeat buyer is pretty ridiculous IMHO.

The high road here would (again, IMHO) have been to repair/correctly assemble the knives and in a friendly tone educate the customer as to what was awry, in the thread, so that he and others reading were all the better off for having experienced this.
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For anyone to defend or say that anything this man has said to me is ok and I'm in the wrong is just as delusional as him. He told me to kick rocks with messed up brand new knives. And I was nothing but kind and reasonable to his staff when most others would have flipped a lid.

What I've gone through with this company is a disaster. I appreciate anyone with their head on straight that sees what is going on here. Never in a million years did I think when the nice lady I talked to on the phone said she would give my note to Ernest, would it evolve into this mess and getting talked to like I'm scum by the owner himself.
 
MOhunter92 said:
I'm not "head hunting" anything

Emerson is a joke

I'm just waiting to receive these hunks of crap back in the mail.
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Listen man I understand you being upset. I think it's a perspective thing. I've had customers talk to me in this manner and could feel blood filling my mouth from having to bite my tongue so hard(figuratively). I would love to be in a position to be able to call out a customer that has gotten under my skin then demanded a little something extra for their troubles without fear of losing income.

Now flip it.

Who wants to spend $xxx.xx only to be out $xxx.xx? With the thread being so publicly viewed even if the knives come back 100% it may be hard recouping funds from selling them. You returned knives for service and got called out by the owner for all to see. Can't feel good.

I was hoping for a positive outcome, truly. I see both sides of things and more than anything I'm just bummed you're no longer an Emerson fan. You really were willing to give them a go after a few bad experiences so it's not like you were out in attack mode from the start.

Even after all this I am as big a fan of Emerson now as I was before, but it doesn't mean I don't feel for you man.
 
RiverRat84 said:
Listen man I understand you being upset. I think it's a perspective thing. I've had customers talk to me in this manner and could feel blood filling my mouth from having to bite my tongue so hard(figuratively). I would love to be in a position to be able to call out a customer that has gotten under my skin then demanded a little something extra for their troubles without fear of losing income.

Now flip it.

Who wants to spend $xxx.xx only to be out $xxx.xx? With the thread being so publicly viewed even if the knives come back 100% it may be hard recouping funds from selling them. You returned knives for service and got called out by the owner for all to see. Can't feel good.

I was hoping for a positive outcome, truly. I see both sides of things and more than anything I'm just bummed you're no longer an Emerson fan. You really were willing to give them a go after a few bad experiences so it's not like you were out in attack mode from the start.

Even after all this I am as big a fan of Emerson now as I was before, but it doesn't mean I don't feel for you man.
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I never once threw any names out until he did first to his customer. I own a business. I know damn well how hard it is to bite your tongue when someone is being ridiculous.

What has me completely baffled is I did nothing to deserve that disrespect. Nothing. I bought his apparel, his knives, I told friends and family to look into his stuff.

I was nothing but a loyal fan. You couldn't pay me to hold onto one of his knives after how he just spoke to me and not even so much as replacing the bad locks in the 10 and roadhouse. The damn roadhouse failed on me on more than one occasion!

But "emerson the death row judge" says it doesn't have any issues. Haha it's just such a load of crap. I'm extremely upset with losing all the money I'm about to, but tell me. You as a man, could you carry and use these knives again after being cheated and spoke to the way I have by the OWNER?

I know nobody knows the whole truth besides myself and the dealers and emerson. But the video I will be making will have as much evidence and detail as I can possibly put in it to help everyone see that I am not exaggerating or lying whatsoever.

I appreciate your words. By no means, if I were in your shoes I would still most likely be an emerson fan. But I would sure as hell see him and his company differently than I did. And you could only imagine how I feel in all of this.
 
MOhunter92 said:
I never once threw any names out until he did first to his customer. I own a business. I know damn well how hard it is to bite your tongue when someone is being ridiculous.

What has me completely baffled is I did nothing to deserve that disrespect. Nothing. I bought his apparel, his knives, I told friends and family to look into his stuff.

I was nothing but a loyal fan. You couldn't pay me to hold onto one of his knives after how he just spoke to me and not even so much as replacing the bad locks in the 10 and roadhouse. The damn roadhouse failed on me on more than one occasion!

But "emerson the death row judge" says it doesn't have any issues. Haha it's just such a load of crap. I'm extremely upset with losing all the money I'm about to, but tell me. You as a man, could you carry and use these knives again after being cheated and spoke to the way I have by the OWNER?

I know nobody knows the whole truth besides myself and the dealers and emerson. But the video I will be making will have as much evidence and detail as I can possibly put in it to help everyone see that I am not exaggerating it lying whatsoever.

I appreciate your words. By no means, if I were in your shoes I would still most likely be an emerson fan. But I would sure as hell see him and his company differently than I did. And you could only imagine how I feel in all of this.
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I've replaced every knife I own with Emersons. My favorite one was fixed with no issues whatsoever. I've also heard of similar positive treatment from a good friend who had a knife fixed. So no, I don't view Emerson any differently after being an observer of all of this. Strider Knives has a bad rap, but I've been treated above and beyond by them in the past aswell. (enjoy that SMF btw!)

Again, on the other side, I don't view you in a negative light either. Nor do I think you were lying about your issues. It's an incredible string of bad luck, but it doesn't mean its untrue or imagined by you.

I'd be pissed if I were Ernie and I'd be pissed if I were you.

I'm just a knife nut on a forum so nothing I type holds water, but really man, I didn't want to see it play out in this manner.
 
RiverRat84 said:
I've replaced every knife I own with Emersons. My favorite one was fixed with no issues whatsoever. I've also heard of similar positive treatment from a good friend who had a knife fixed. So no, I don't view Emerson any differently after being an observer of all of this. Strider Knives has a bad rap, but I've been treated above and beyond by them in the past aswell. (enjoy that SMF btw!)

Again, on the other side, I don't view you in a negative light either. Nor do I think you were lying about your issues. It's an incredible string of bad luck, but it doesn't mean its untrue or imagined by you.

I'd be pissed if I were Ernie and I'd be pissed if I were you.

I'm just a knife nut on a forum so nothing I type holds water, but really man, I didn't want to see it play out in this manner.
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And I also had positive experience on my super 7. It was reasonably fixed, and completely the way it should have been. That is all I asked for with the other knives. I never demanded anything other than different parts on the 10 that was sent back to me twice as junk.

It was how emerson just spoke and treated me that changed things forever for me. I got your visitor message, pardon me but I have no idea how to send you a message back. I will give you a call in about an hour man. I appreciate you and a few others who feel for my situation. Unlike emerson trying to tell me the only people siding with me are emerson haters.

He has made it pretty obvious who was right in this story. It puts things in perspective when the owner of a company insults and disrespects a repeating customer who said nothing but kind things about him and his company.

I really hope what has happened to me doesnt happen to you. Or anyone else. It sucks, bad. I guarantee he is thinking "whoops, should have thought before I spoke" right about now. If he isnt now, he will be when I put the video up. Maybe this also will keep him from royally screwing anybody else the way he has me.
 
Something just doesn't seem right about this whole thread to me.

I'm new to this forum, but I have been using Emerson knives for years. While I have never personally had to send in an Emerson for service, my brother and two of his friends have had their knives serviced by Emerson, and don't have a bad word to say about their experiences.

My brother beats the holy hell out of his knives (he flat out abuses them and is the first one to admit it). He has been absolutely amazed at how well Ernie has taken care of him service wise which he has told people on more than one occasion that he will never buy any other knife.

While I own other knives (I have collected knives for years & used to be a large Puma dealer), when I leave every morning one of my Emersons goes with me. In all the years I have owned Emerson knives I don't recall anyone ever complaining about their service before (& many many posts praising the way they where taken care of) so I just wonder how things went so badly wrong in this case???

By the way, I wouldn't take a Strider knife for free (there is NO WAY that jack-ass is getting any of my money)

~John
 
You were repeatedly saying his knives were junk.
And what would be your definition of lock rock? Is it more than a wiggle and you can actually hear a clicking noise. Does it rattle when you shake the knife?
Or is it just an amount of flex when you torque on the tip the of the blade?
 
MOhunter92 wants to keep the drama going without even waiting to see what is in the box coming back from EKI.

IMHO MOhunter92 should have waited until the box arrived with his two or was it three knives that EKI repaired before keep this thread alive. But he kept the drama alive.

I hope for MOhunter92 the knives arrive soon, everything is great, he posts he is 110% happy with what EKI did to repair, and adjust the knives.

Like I said above when I linked, posted the thread thatMOhunter92 started. That was the predecessor to this thread started by Mr. Emerson. I saw a few RED FLAGS in MOhunter92's thread and point em out.

Hope this thread goes to sleep until MOhunter92 gets his knives backs, inspects his knives, and than and only than comment on what he finds.

HOPE:)
 
Folks,

just another side to this: if this was GB&U and a OP had the issues with a seller/trader (other than Mr. Emerson) that this OP had, and had any other seller/trader delivered the "explanation" that the OP got, many of us would be screaming that the trader/seller owes a refund/undo the sale immediately, pay the OP's postage apologize, etc....

The seller/trader would be subject to banning and shunning.....

This is not too different IMHO.


Mr. Emerson, I own one of your CQC-8s but based on your temper tantrum, it will be my last....


Best

PAW
 
MOhunter, be fair, in your original post you called EKI's crappy, junk, and shitty, and in fact you did demand a new CQC-10, as well as saying you feel entitled to something more since you've spent over $900.
Not defending Ernie here, but you really should step back and realize that you were being less than respectful.

I am a machinist by trade and take great pride in my work and if someone were to publicly call something that I created crappy, junky, and shitty I seriously doubt that I would have many nice things to say to that person.

I sincerely hope that this is resolved to your satisfaction.
 
cncpro11 said:
MOhunter, be fair, in your original post you called EKI's crappy, junk, and shitty, and in fact you did demand a new CQC-10, as well as saying you feel entitled to something more since you've spent over $900.
Not defending Ernie here, but you really should step back and realize that you were being less than respectful.

I am a machinist by trade and take great pride in my work and if someone were to publicly call something that I created crappy, junky, and shitty I seriously doubt that I would have many nice things to say to that person.

I sincerely hope that this is resolved to your satisfaction.
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Buddy after what I've gone through with these knives, I have every right to say 2/4 of my Emerson's are pieces of crap. They are.

Anyway, penny pincher you're the drama queen. I'm not trying to create any more drama, I am going to post the video sell the knives and be done with it.

IF I can sell them. I'm honest so if they still have rock lock I will be telling the buyer this.
 
Dear Members,

Lock rock, pieces of junk, defective parts, 3 or 4 times knives are bad from Emerson. Fixed by us for free then sent back with additional problems (we did not ignore him) Rude lady on phone, another guy gave him the runaround. The list just seems to go on and on.

Finally after it goes through several layers of admin here, I get involved with the knives. They've been modified, they are not adjusted properly. I verify both the original condition as received and also verify, after I "fix" them with 4 techs in house who all concluded with my observations. After I personally put them back together, no problems whatsoever, let me repeat, verified, by our techs. All of this using no replaced parts. I did add a new stop pin to move lock back over on the Roadhouse due to user wear, I did not need to, but did to give him travel a little less than half.

I've dealt with 10's of thousands of customers over the years and I've dealt with hundreds of employees. I've heard every excuse imaginable and seen right through every type of personality in the book. Red flags? Right on brother.

I stand by everything I have concluded, said, or posted.

My Best Regards,

Ernest Emerson
 
Haha Ernest we will see what happens when I get them back. They were not acceptable at all before, and my "user wear" was a couple weeks of very minor use. That lock traveled mighty quick.

Like I said, we shall all see how they are when I get them.
 
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