- Joined
- Oct 27, 2010
- Messages
- 8,721
Bako, you have some good points, but I do want to mention some things...
Perceived value in a service industry (like food, or otherwise) is entirely different that in a retail industry. I have worked retail mnagment for a long time and not cutting into your bottom line while still pleasing the customer is where its at. I think Daniel does an excellnt job at this. To me and I am sure others (how many, I don't know) things like packaging, COA, extras are far secondary to communication, standing behind ones product, future service, and eliminating buyers remorse.
I scratched up my teak rigger the third day I owned it, and I was proud of it too. It no longer looks like a safe queen, it looks like my knife and is used. Hell, I forgot what my DFK tanto was even mde from the other day when asked! I don't have a COA fo any of my DFK tools, and frankly the other customs I own (Ryan W., Stacy Apelt, Mark Wohlwend) I don't even know where the COA's are at. I use my knives, Daniel sells tools to be used. Think of the Snap On truck, sure the tools are good, and yes there are better, but who is going to show up when you need them when something breaks? That's value in retail. If I have a customer not happy with a product at my store, I fix it. Bottm line. I rarely have a pissed off customer. No excuse for having that.
I own some very high end measuring tools that were shipped in flimsy unmarked carboard boxes, but when something needs fixin I call and they got it covered.
Just my opinion as a user of Daniels fine tools.
Now go cut something, just not yourself!
-X
Perceived value in a service industry (like food, or otherwise) is entirely different that in a retail industry. I have worked retail mnagment for a long time and not cutting into your bottom line while still pleasing the customer is where its at. I think Daniel does an excellnt job at this. To me and I am sure others (how many, I don't know) things like packaging, COA, extras are far secondary to communication, standing behind ones product, future service, and eliminating buyers remorse.
I scratched up my teak rigger the third day I owned it, and I was proud of it too. It no longer looks like a safe queen, it looks like my knife and is used. Hell, I forgot what my DFK tanto was even mde from the other day when asked! I don't have a COA fo any of my DFK tools, and frankly the other customs I own (Ryan W., Stacy Apelt, Mark Wohlwend) I don't even know where the COA's are at. I use my knives, Daniel sells tools to be used. Think of the Snap On truck, sure the tools are good, and yes there are better, but who is going to show up when you need them when something breaks? That's value in retail. If I have a customer not happy with a product at my store, I fix it. Bottm line. I rarely have a pissed off customer. No excuse for having that.
I own some very high end measuring tools that were shipped in flimsy unmarked carboard boxes, but when something needs fixin I call and they got it covered.
Just my opinion as a user of Daniels fine tools.
Now go cut something, just not yourself!
-X