Just called HDS today to confirm the status of my order placed last night, spoke with a real nice laid back kind of guy, ..... I asked the fellow his name, and he calmly said Henry in a mater of fact way.
Henry (HDS), Chris (Mac), Don (McGizmo), Dave (Cool Fall)...these are one-man shops typically, you shouldn't be too surprised. They answer the phone, take out the trash, do the dishes, design knives, ship, etc. and some are either retired or have regular day jobs. This is why they have had or do have backlogs and problems filling orders, answering the phone, responding to emails...
Don must have his sh!t together (inventory, managing suppliers, etc.) to be able to fulfill as many flashlight offerings as he has on a quick basis as I consider him the exception.