Gotta Hand it To BM Customer Service..- ZT WATCH & LEARN!!!

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Panta

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So, i head an issue with my 275, i called BM explained the issue,
several weeks later i hold the part in hand.
perfect, couldn't be happier with the phone service!

i try contact ZT by email & FB, 2 weeks pass, no replay

i decided to call them and was asked to re-sent my email.
so i send them a really nice email describing my appreciation & love to my ZT knife.
and i get wired reply after wired replay from them ..

why weird?
at first i'm referred to content i cannot access in their site ..
so i ask of directions, im given more strange replay that that link is for dealers ..
(so why give me that link?:confused:)

so i re-explain which part i need and im answered
that the small part i want cannot be shipped with a my new knife by US mail..
(what new knife, i just need parts for my knife:confused:)
but ok it could have bean an honest mistake since i did talk about getting another ZT (not directly from them).

so im not sure whats going on, i just need a tiny part that fit's in a simple envelope
similar envelope BM sent me their part ..

but i get really strange replay, like support person lost patience which makes no sens after my
very positive and enthusiastic email toward ZT..

so eventually im refereed to local dealer again with an Impatient tone which is really out of place.. :confused:
so im re reading my email to make sure i didn't missed nothing,
but, i don't see nothing that can explain the strange situation & replays from customer service,
so im left scratching my head...:confused: wtf?
from being a huge ZT fan, now im re considering if my enthusiasm to ZT was misplaced.

So, if anyone wonder's about BM & ZT customer service,
i think my thread should give you a clue.

ZT customer service left me bewildered & puzzled, and made me not want to contact them ever again
it was awkward & unpleasant. :thumbdn:

hope ZT learn from BM how to give good customer service.
:thumbup: BM Phone Service.
 
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Have you tried sending an email to bench made? I have several times and they never responded. Once I realized that and called them, they were very helpful.
 
You called Benchmade and emailed ZT and are unhappy because you did not receive a reply? Hmm, seems sort of backwards here. There is a language barrier possibly as well as no idea where the OP lives, but I'm guessing overseas? There might be more to this than we see at first glance. I have no idea what "wired" means in the context the OP is writing in.
 
Try calling Kai and asking for an operator. Whenever I call they're always very helpful, along with Benchmade. I'm on the phone with them a good bit haha.
 
RevDevil said:
You called Benchmade and emailed ZT and are unhappy because you did not receive a reply? Hmm, seems sort of backwards here. There is a language barrier possibly as well as no idea where the OP lives, but I'm guessing overseas? There might be more to this than we see at first glance. I have no idea what "wired" means in the context the OP is writing in.
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Agreed. I struggled to understand a great majority of the OP so its quite possible a language barrier is affecting things. I've emailed ZT a few times and called a few times. Calling seems to get a faster turnaround buy either method had produced perfect results for me.
 
Never mind emails. In years of doing business I've never had a bad interaction with their CS department. Call instead unless there's no other option.
 
jkarp_53 said:
Never mind emails. In years of doing business I've never had a bad interaction with their CS department. Call instead unless there's no other option.
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i did call, but was asked to email because line wasn't good enugh.
 
Panta said:
i did call, but was asked to email because line wasn't good enugh.
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Because your phone communication was not clear enough to hear....you sent in a comment via Facebook instead of e-mailing?

Not sure what you are stating here.

Best Regards,

STeven Garsson
 
I think the OP is having problems with ZT (Zero Tolerance) not Benchmade. From what I can gather he is happy with a previous experience with Benchmade CS where they sent him a part he needed. The rest of the post is about a current problem he is having communicating with ZT regarding a part they won't send him and is comparing this experience to that he had with Benchmade.

Maybe this should be moved to the ZT forum since it seems to be about an issue with them?
 
my cs experience was relevant to both companied, and since zt closed their forum here
i thought 2 birds 1 stone sort of thing.

maybe this an isolated event with ZT, but i have read
about some other customers with not so grate zt cs.
it's a shame, no offense toward bm, they are grate, i just love zt knifes the most,
but that sc somewhat disappointing.
 
Firstly, this thread seems to belong in the "FEEDBACK: The Good, The Bad, The Ugly!" Forum.

Secondly, I've dealt with both Benchmade and ZT warranty and customer service on more than one occasion. They're both excellent. Nothing is easier than requesting a part from ZT than filling out a form on their warranty page and the parts show up in about a week!
 
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Sorry but I had trouble even reading your description of the problem. Punctuation, capitalization, grammar, spelling. Do you think ZT (or Benchmade) might have had an issue with these things? Granted, it seems English is not your language, but to complain about a company in such a manner is kind of ridiculous. And bagging on a company in another company's sub forum is bad form. In the least this should go to GBU.
 
craytab said:
Sorry but I had trouble even reading your description of the problem. Punctuation, capitalization, grammar, spelling. Do you think ZT (or Benchmade) might have had an issue with these things? Granted, it seems English is not your language, but to complain about a company in such a manner is kind of ridiculous. And bagging on a company in another company's sub forum is bad form. In the least this should go to GBU.
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No doubt, kind of my point.

If a business cannot understand you in the communication method you chose(phone line) and you cannot write in the native language in a comprehensible manner(that would be English)....the onus is on you to figure out a way to communicate clearly(learn English or get help from someone)....I can get help from people I know who are Japanese, Chinese, Vietnamese, French, German, SPANISH....and can get my point across clearly to a manufacturer that speaks any of these languages.

The onus is not on the manufacturer to accommodate those who do not speak the language that they operate in.

Best Regards,

STeven Garsson
 
Kohai999 said:
No doubt, kind of my point.

If a business cannot understand you in the communication method you chose(phone line) and you cannot write in the native language in a comprehensible manner(that would be English)....the onus is on you to figure out a way to communicate clearly(learn English or get help from someone)....I can get help from people I know who are Japanese, Chinese, Vietnamese, French, German, SPANISH....and can get my point across clearly to a manufacturer that speaks any of these languages.

The onus is not on the manufacturer to accommodate those who do not speak the language that they operate in.

Best Regards,

STeven Garsson
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I read Kershaw's warranty, it doesn't say anything about non English speaking customers being exempt from their awesome CS.
Is this a new policy? Learn English or we don't recognize you as a valuable customer?

Perhaps they could learn a thing or two from Benchmade, after all it seems they were able to take care of the OP and get him his parts.
 
"Perhaps they could learn a thing or two from Benchmade, after all it seems they were able to take care of the OP and get him".. :thumbup:
 
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