-
All For Sale threads must have a pic showing the knife being sold with written date listed, your username & Bladeforums or BFC to prevent photo harvesting from elsewhere - scammers hate this one trick! The rules for The Exchange can be found here. Please read and follow them. Stop using Paypal Friends & Family and follow our best practices to prevent getting ripped off or having a bad deal.
-
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Gotta Hand it To BM Customer Service..- ZT WATCH & LEARN!!!
- Thread starter Panta
- Start date
- Status
Don't try to turn this into a learn English thing, that is political garbage we don't need here. What is at issue is a basic level of communication.
If the OP worded his email to ZT in the same format he did in his original post, I'm sorry, but it was difficult to understand.
Unrelated to this specific instance, the ability for a customer to convey a problem to a company is on the Customer. There are plenty of people who speak English that cannot communicate effectively, especially in written form. With the line of thinking above, perhaps ZT should put a stupidity disclaimer in the warranty information.
If you can't clearly communicate the issue you are having for warranty repair (for whatever reason), what is ZT supposed to do? Guess?
Not sure if there was a clearer phone signal or the request was simpler....or anything.
Why do you seem to be coming down on ZT for your "perceived" lack of CS? Do you know something the rest of us don't?
Best Regards,
STeven Garsson
Right. Seems like cncpro11 has issues with ZT. Looking back on post history indicates this as well. It's fine not to like a company. But to take that dislike and jump at the chance to speak negative about a company is wrong.
Let's deal with the facts though. I am having trouble understanding what the OP is saying. I don't think it is that far fetched that ZT had the same issue. He also posted this in the BM forum as a way to put down ZT. Poor form and poor communication.
I like both companies. I have many knives from both companies. I have had great customer support through email with both companies. The Ops experiences are contradictory to mine, I think, it is still hard for me to understand what he is saying.
I had problems understanding what the OP was saying as well, and addressed that as a possible communication OR language issue....with suggested remedies for both.
I never had a problem with Benchmade OR ZT/Kershaw CS, and am truly trying to figure out what the problem is.
Best Regards,
STeven Garsson
I never had a problem with Benchmade OR ZT/Kershaw CS, and am truly trying to figure out what the problem is.
Best Regards,
STeven Garsson
In the OP's last thread in the BM sub forum at first he bashed Benchmade and praised ZT. Poor form as well, I'm sure you agree?
Without seeing the OP's e-mail's to CS we don't know if he effectively communicated his issues or not. Maybe he didn't. I don't know.
My real issue though is the appropriates of the thread in the first place. I'm getting really tired of people treating a companies sub forum as an extension of their Warranty & Repair department.
That's not it's purpose or point of a manufactures sub forum.. Maybe that's what we should be pointing out to these new members who go threw the trouble of joining BFC and head right to the sub forum to basically bash the company and complain about a one time occurrence.
And to the people who keep posting how much they prefer other brands in the BM Sub forum, knock it off and show some respect. I find it just as distasteful as what the OP did who bashed ZT in the BM sub forum. Take it some place else....
I hope we caln all agree on that?
Last edited:
To the OP regarding ZT parts, etc. go to the contact page and fill out the form indicating which part you want. Do not request more than one part per request because then they'll send you an email that you should send the knife in for repair. ZT does not normally charge for repairs unless you broke your blade and they have blade replacement fees if they have that blade in stock.
Additional information can be found at:
There are parts that ZT can send you and for others you have to send the knife in:
Additional information can be found at:
There are parts that ZT can send you and for others you have to send the knife in:
"We can send you screws, pocketclips, torsion bars, pivot bolt and screws, and handle screws. We cannot send blades, handle scales, liners, etc. If you need a blade, more than one part, or parts other than those we can ship, please send your knife in for warranty service. If you want us to ship you screws, a pocketclip, a torsion bar, pivot bolts and screws, or handle screws, please use the Contact Us form on the bottom of this page to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four-digit model number (for example, 0350) on the blade."
I've never gone through phone with either Benchmade or Kershaw/ZT. Always go through their request section on their website and get a timely response. Have never been super unsatisfied with Benchmade's customer service, on the other hand, i had a rep from kershaw send me the wrong color pocket clip twice until finally i just put in the request again and got a new rep, was not happy
There are a lot of people, young adults that are not accustomed to talking with people over the phone to get their issues resolved. They either do not like and actively try avoid any form of confrontation or they feel that everyone is and needs to be as connected as they are to the web, and they do not know how to communicate with people (participate in a live realtime discussion. The best way to get your point across in a scenario such as this is by picking up the phone and talking to a living human being. A phone call cannot get lost, or be postponed, or accidentally deleted. Informal communication is the preferred method of communication for some and they formally complain about using the same methods.
- Joined
- Oct 7, 2013
- Messages
- 162
Based on the description of what has transpired, I would just call Benchmade and ask them to get the part from ZT. simple.
I went back and read the other thread again as well lol. I think a call should first be made to Spyderco telling them to email Benchmade a number to give to ZT which will be answered by Miss Cleo's psychic hotline who will then let them know what part is needed.
No problem here.Simply filled out the warranty contact form with my info,the knife and the parts needed.
I have to say, my last parts request sent two months ago, took about two weeks to get a followup email to my inquire and another couple of weeks to get to me.
I have to say, my last parts request sent two months ago, took about two weeks to get a followup email to my inquire and another couple of weeks to get to me.
- Joined
- Jun 16, 2003
- Messages
- 20,207
Have you tried the Google translate app?
I think "replay" is reply.
I think "replay" is reply.
Ok Guys...
lets not make this into a company conflict,
that wasn't my intention!
ive said before i like ZT knifes more then any other maker (no offense to anyone!)
but my call to BM & ZT was the same crappy quality, BM made an extra effort, but i think that's
more down to the person your speaking with at that moment..
i have re-read the emails, and my English was OK!
but, i suspect i asked to complicated technical questions from sales person CS,
that was maybe more appropriate to ask someone with more technical knowledge..
so it is possible this was the source of the miscommunication.
anyway, i learn from this experience
lets not make this into a company conflict,
that wasn't my intention!
ive said before i like ZT knifes more then any other maker (no offense to anyone!)
but my call to BM & ZT was the same crappy quality, BM made an extra effort, but i think that's
more down to the person your speaking with at that moment..
i have re-read the emails, and my English was OK!
but, i suspect i asked to complicated technical questions from sales person CS,
that was maybe more appropriate to ask someone with more technical knowledge..
so it is possible this was the source of the miscommunication.
anyway, i learn from this experience
No problem with KAI at all, just fans who immediately go on the defensive anytime something negative is brought up, such as telling people to learn English and proper grammar.
Or company reps throwing their weight around the forum and attacking members with no reason or provocation.
As far as bad form and ridiculousness, where were you guys when folks were going into the Benchmade forum and bashing them, posting pics of their ZT's and telling Benchmade to "learn from it"?
- Status