If you noticed, the horse got up and started doing stuff again, and in a once again snarky manner.
Remember the title of this thread is "Gotta Hand it To BM Customer Service..- ZT WATCH & LEARN!!!"
To the point of the thread and to further address the OPs accusations, I don't think ZT needs to learn anything from BM customer service or vice versa. I think both companies are great at CS.