Gotta Hand it To BM Customer Service..- ZT WATCH & LEARN!!!

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cncpro11 said:
No problem with KAI at all
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I never mentioned KAI.

Your post history shows you do have issues with ZT specifically. You are on record as saying you would never buy one of their knives again. If people are interested in that stuff they can do what I did and look it up for themselves. Nuff said on that subject.


cncpro11 said:
just fans who immediately go on the defensive anytime something negative is brought up, such as telling people to learn English and proper grammar.
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Learning the language of the company you are trying to deal with will undoubtedly improve your chances of communicating to them your problem. Proper grammar and punctuation not only help you communicate in an online forum, they can help in other venues of your life as well. I would encourage everyone to learn how to communicate effectively. It will make your life a lot more enjoyable. The OP has not been able to communicate effectively here. This is much more of an issue than if ZT helped him or not.


cncpro11 said:
As far as bad form and ridiculousness, where were you guys when folks were going into the Benchmade forum and bashing them, posting pics of their ZT's and telling Benchmade to "learn from it"?
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I wasn't there. I would have had a problem with it. Just like I have a problem with what you are doing right now. Two wrongs don't make a right.
 
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Panta said:
Ok Guys...
lets not make this into a company conflict,
that wasn't my intention!
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So what was your intention with a thread titled "Gotta Hand it To BM Customer Service..- ZT WATCH & LEARN!!!" started in the BM forum?

Further, I think most people here would agree that both companies have top notch CS. The issue I have is that up until your last post, I have had a very tough time understanding what you are saying. Do you think ZT might have felt the same way?
 
craytab said:
So what was your intention with a thread titled "Gotta Hand it To BM Customer Service..- ZT WATCH & LEARN!!!" started in the BM forum?

Further, I think most people here would agree that both companies have top notch CS. The issue I have is that up until your last post, I have had a very tough time understanding what you are saying. Do you think ZT might have felt the same way?
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Nope!
and im done.
 
Kohai999 said:
"Nope!" what?

Best Regards,

STeven Garsson
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I think he meant that ZT didn't have same issue with understanding him that we are having, implying that it was just bad CS. But who really knows what is going on here. That's okay though because I did understand that he is done.
 
Bit of backpedaling cowardice if you ask me.

See it through....if you are wrong, admit it....if not, state your case to the end.

Best Regards,

STeven Garsson
 
I have dealt with both Kai & Benchmade CS on several occasions.

My experiences with ZT/Kia customer service, has always been very good. My experiences with Benchmade, has always been exceptional!

I had an experience over a year ago, where I had purchased a Benchmade 47 locally. I shipped this 47 in to BM to have their technicians give it a tune up. I ended up getting a phone call from this girl who works in the BM customer service department (Deedra), who explained to me, that this was one of the best counterfeits that the BM tech's have encountered. I was pretty bummed, but it was only a material item, so I was immediately over it. I was more disappointed, due to the extenuating reasons, why I purchased this 47. Deedra told me that they could either return my 47 back to me, or possibly give me a voucher. She checked with her supervisor, & Benchmade ended up giving me a credit for the entire amount that I paid for this 47. What is more touching than that, was the fact that I shared a very personal hardship story with Deedra (that I don't share with too many people). Deedra, in turn, sent me a personal card which she had had several of her co-worker's sign (wishing me luck), & included a voucher with the promo code. I still have this card, & it means more to me than any of my knives, because this came from the heart. Benchmade is a class act, & they have an incredible staff & reputation, that can't be matched! Deedra, is a sweet, genuine person, & is always a pleasure to deal with.

I would definitely suggest: always call any knife company/maker, & speak to a live human being, versus email or any other type of techno communication. There is nothing better than the old school art of communicating (like we used to do) before they invented all of these distracting gadgets, which are doing a great job of eliminating interpersonal relations.
 
Benchmade is top notch. A few members here are employees of Benchmade and are great guys. I've sent two 7505(s) to them and they came back good as new.

Kelama you are on a roll today brother! :D Must have had a good paddle out brah.
 
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KELAMA said:
I have dealt with both Kai & Benchmade CS on several occasions.

My experiences with ZT/Kia customer service, has always been very good. My experiences with Benchmade, has always been exceptional!

I had an experience over a year ago, where I had purchased a Benchmade 47 locally. I shipped this 47 in to BM to have their technicians give it a tune up. I ended up getting a phone call from this girl who works in the BM customer service department (Deedra), who explained to me, that this was one of the best counterfeits that the BM tech's have encountered. I was pretty bummed, but it was only a material item, so I was immediately over it. I was more disappointed, due to the extenuating reasons, why I purchased this 47. Deedra told me that they could either return my 47 back to me, or possibly give me a voucher. She checked with her supervisor, & Benchmade ended up giving me a credit for the entire amount that I paid for this 47. What is more touching than that, was the fact that I shared a very personal hardship story with Deedra (that I don't share with too many people). Deedra, in turn, sent me a personal card which she had had several of her co-worker's sign (wishing me luck), & included a voucher with the promo code. I still have this card, & it means more to me than any of my knives, because this came from the heart. Benchmade is a class act, & they have an incredible staff & reputation, that can't be matched! Deedra, is a sweet, genuine person, & is always a pleasure to deal with.
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That is a great story. Thanks for sharing!
 
RecalcitrantAmerican said:
Benchmade is top notch. A few members here are employees of Benchmade and are great guys. I've sent two 7505(s) to them and they came back good as new.

Kelama you are on a roll today brother! :D Must have had a good paddle out bra.
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That 7505 you trade me (the one which was customized & tuned by Benchmade's tech), is awesome- he (Benchmade) did a fantastic job on that beast! Benchmade customer service, rocks!

Copy that! Being out in the ocean ripping it up on my weekends is the most incredible therapy..."All I need are some tasty waves, cool buzz & I'm fine" Brah!
https://www.youtube.com/watch?v=DAiFSHfMeio

View attachment 462005
 
Panta said:
Oki Doki, this should fix any miss conception you have about me speaking English.

FYI, English is not my mother language, i bet you'd struggle in my language. ;)
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Nobody cares....

This thread has now become a joke. Sort of hard to believe it is still open.

And, no, I will not be clicking on a random link from a person I can barely understand who also started a company hate thread.
 
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RamZar said:
To the OP regarding ZT parts, etc. go to the contact page and fill out the form indicating which part you want. Do not request more than one part per request because then they'll send you an email that you should send the knife in for repair. ZT does not normally charge for repairs unless you broke your blade and they have blade replacement fees if they have that blade in stock.

Additional information can be found at:


There are parts that ZT can send you and for others you have to send the knife in:

"We can send you screws, pocketclips, torsion bars, pivot bolt and screws, and handle screws. We cannot send blades, handle scales, liners, etc. If you need a blade, more than one part, or parts other than those we can ship, please send your knife in for warranty service. If you want us to ship you screws, a pocketclip, a torsion bar, pivot bolts and screws, or handle screws, please use the Contact Us form on the bottom of this page to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four-digit model number (for example, 0350) on the blade."​
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Best post in thread. No customer bashing. No company bashing. Just helpful/useful information. Thank you ramzar!
To anyone having trouble understanding OP - replace the word "wired" with "weird" and "replay" with "reply". If you still can't comprehend email me and I'll walk you through it.
 
craytab said:
Nobody cares....

This thread has now become a joke. Sort of hard to believe it is still open.

And, no, I will not be clicking on a random link from a person I can barely understand who also started a company hate thread.
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I don't see where this became a hate thread. I also don't understand how or why "hate / hater" became so overused and most often misapplied.
 
Yep..........I wholeheartedly agree and I also would have thought and hoped that the 'beating of that dead horse' would have ended many posts ago.
 
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RevDevil said:
Let's cut the OP some slack for a minute, English is not his native language.
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thanks, some don't care & even ignore what ive commented about me loving zt knifes,
but it doesn't stop them, also note i rely heavily on browser & google spell check. :)

bottom line
with ZT i got unclear (corporation style:jerkit) answer to why they can't send it to me in an envelope.
which force me to travel very far to get it from a local dealer,
at this point i wish i never asked anything & give up, frustrated.


BM took 1 quick call to get my part shipped..:thumbup:
Capish?!
it's not rocket science & i if you haven't figured it out by now, forget it :)

moderator please feel free to lock this post.
 
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