Hinderer warranty

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bodog said:
I have. I had the knife clipped in my cargo pocket. I was running after a bad guy. I ended up catching him and fighting with him to get zip ties on him. My actual cuffs were already on someone else. I walked the bad guy back to my unit and another officer tossed me his cuffs to replace the zip ties for the ride back to the station. I threw the cuffs on him and grabbed for my knife to cut the zip ties. I ended up cutting myself because the freaking knife was open in my pocket. The knife caused me more physical injury than the chase and fight with a bad guy.

I chalked it up to a fluke. Maybe it was the struggle. Maybe it was the chase. Regardless, had that knife cut the bad guy I would've been liable for a lawsuit. And you know it. Anyway, I tried to carry it for a couple days more. After tracking a fleeing subject for an hour or so, I felt what I thought was a tick or something crawling up my leg. I reached down to scratch my leg and felt that, again, the knife was open, had cut through my pocket, and was sitting there exposed to do whatever damage a sharp knife blade can do.

I can't carry the knife in my regular pocket becausey holster covers it. I can't carry it in my left hand pocket because the blade opens that way. Cargo and back pockets are obviously a no go because one of those showed me just how dangerous they are and there are youtube videos of how dangerous it is to carry it in a back pocket for the same reasons.

That's when I decided I had to stop carrying it and contacted the company. I was told specifically by Rob Orlando, in his not so gentle way, that they wanted their knives to open exactly that way. I posted the link to him saying that same thing in public, where he was at least somewhat professional.

I'm not the only one finding the same issues. If you don't have these issues, I'm truly glad. I did, others have, and Rick Hinderer and Rob Orlando have said that that's exactly what they want. Maybe you're the one with the knife that isn't normal? For whatever it's worth, I've not had these issues with any other knife, at all. Ever. Just this company's model made for first responders.

Be safe out there.
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That sucks, sorry to hear it, I can see how it would happen in the fashion you described as the cargo pocket and knife would be able to flop around freely and get jarred open where when I wear mine in gym shorts the elastic is still keeping it from flailing all around. The rest of the time I carry tip up in my right pocket so it's not an issue but I understand how the holster may get in the way. What knife do you carry now? Stay safe where ever you are as well
 
RamZar said:
I have a Hinderer XM-18 3" 20CV from two years ago with a soft detent but I can flip it with wrist-assist. Great ergonomics on the XM-18. In April 2015 I got a XM-18 3.5" 20CV with much stronger detent and just the way I like it. Flips great and no issues with blade opening in my pocket. I don't carry the older XM-18 3" mostly because the blade will open in my pocket. I can make it not open by tightening the pivot but that turns it into purely a thumb stud opening mechanism.
*snip*
Last month, I started a thread called "XM-18 flipper action" in the BF Rick Hinderer Knives forum to find out if the detent on the XM-18 since April 2015 all have stronger detents so that I could get a new XM-18 3". Before long the thread was closed and then moved to a black hole so the contents are gone for good for regular members.
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You bought a newer one that had a heavier detent than your old one.
You wanted to know if the detent would be more like your new one so you could replace the older one.
And they removed the thread. Wow !

They should know, and where else were you supposed to ask that ???

They should've told you one of two things.
Yes, they are now heavier than two years ago.
Or..
No, we haven't changed a thing. Just a variance between the two you have.

I'm sure others would've liked to know that too.
You can no longer see the thread, so maybe I'm missing something :confused:
 
Ken44 said:
You bought a newer one that had a heavier detent than your old one.
You wanted to know if the detent would be more like your new one so you could replace the older one.
And they removed the thread. Wow !

They should know, and where else were you supposed to ask that ???

They should've told you one of two things.
Yes, they are now heavier than two years ago.
Or..
No, we haven't changed a thing. Just a variance between the two you have.

I'm sure others would've liked to know that too.
You can no longer see the thread, so maybe I'm missing something :confused:
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I wanted to get a new XM-18 3" with a strong detent and nice flipper action like my XM-18 3.5" that I got in April 2015. I don't like the detent of my old XM-18 3" from two years ago because the detent is weak and the flipper action is so that it will not deploy without some wrist flicking. That was basically my question.

I don't mind that thread was closed because some of the discussions were design issues, etc. versus just some practical considerations. What I do mind is that the thread title then got changed and moved to a place where you can no longer read the discussions. That's somewhat intolerant. If they don't want it in the Hinderer forum why not move it to General Discussions instead.

It seems like with Hinderer detents their line is that it is what it is and quite a variability. Like someone else suggested in this thread perhaps best to find a local shop but of course that usually means higher prices.
 
I will only say that we recently got our first batch of Hinderer knives in stock. The detent on all of them seemed about middle of the road. They all flip great with a small amount of wrist action and they open very smooth. None just fall open or would scare me about popping open unexpectedly. Our experience with both Rob and Rick has been top notch and very professional. The knives as a whole are stunning with incredible fit and finish. We are proud to start selling their knives and there is not a one we received that I think a customer would have a single complaint about!

https://flic.kr/p/yxHE2h https://www.flickr.com/photos/57703464@N02/
 
They do make a fine looking blade.. perhaps I wont write them off just yet...lol
 
I may hold off for now because I also want to buy an AR and the girl one will kill me if I get both but it's tempting
 
bodog said:
I don't disagree with that but it's a pretty generally known thing that you cannot speak a bad word about a hinderer knife at all. If, for some reason, a bad word about their knives slips through, it was surrounded by many, many good words. It's pretty bad. I know it doesn't reflect on BF, but it does reflect on the RHK mods and the company who run that particular subforum.
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Same thing with the CRK crowd.



Anyhow, my XM-18 3.5 flips great. Has a nice detent that allows the knife to fire out. It can however be shaken out it you try. But kind of a moot point because I carry it tip up, so the blade it always against the outside of my pocket. So it cannot come open without pulling it from the pocket.
 
nemesis said:
That sucks, sorry to hear it, I can see how it would happen in the fashion you described as the cargo pocket and knife would be able to flop around freely and get jarred open where when I wear mine in gym shorts the elastic is still keeping it from flailing all around. The rest of the time I carry tip up in my right pocket so it's not an issue but I understand how the holster may get in the way. What knife do you carry now? Stay safe where ever you are as well
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I can also completely understand how it would come open like that. I could seeine coming open while flipping around in my pocket. But as I stated already, I have the ability to carry it tip up in my RF pocket.

Bodog......thanks for your service. My wife works for the local as a CSI and she Carries a fixed blade and a Delica 4. It's unfortunate that you had this experience. I wish the outcome was different for you because I know you would enjoy the knife.
 
You'd be very surprised by the new XM's being made. The detent on my last new one was extremely tough to break when I got it, tore the hell out of my finger. They don't have the non existent feeling detents anymore. And if you bought one, and didn't like it, you can always resell it and not lose any money on it.
 
Just my 2 cents but my experiences have been just the same, I am on my 3rd Hinderer and this one is a 3.5" 20CV Wharnie, it has an awesome detent and actually flips like a flipper but my previous 2 were both extremely light, the previous 3.5' would fall out with a fair shake and the 3.0" would fall out with just barely moving the knife (no shake needed) so I returned them both to the retailer. I specifically bought them from a retailer that I am familiar with and allows returns because I was aware of this issue and seem to be pretty lucky to have found a "good one" on my third try. I was not real excited by the Wharncliffe blade but I heard they were coming out with the strongest detents so I got that one and it has been good.

I would just be sure to buy one from a seller that accepts returns for any reason, if you are unable to handle it before buying, because they do seem to be somewhat of a "crapshoot".
 
A folding knife that does not have a good detent is not a pocket knife. Remove the clip and put it in a sheath. Better yet, if a company is making knives purposly with weak detents then they should be supplying belt sheaths. Lots of companies do this. My $30 kabar folder came with one. For $400, rhk should too.
 
Gizler00 said:
I can also completely understand how it would come open like that. I could seeine coming open while flipping around in my pocket. But as I stated already, I have the ability to carry it tip up in my RF pocket.

Bodog......thanks for your service. My wife works for the local as a CSI and she Carries a fixed blade and a Delica 4. It's unfortunate that you had this experience. I wish the outcome was different for you because I know you would enjoy the knife.
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You're welcome. As far as the knife itself, maybe they've changed things and fixed the issue that so many people seem to have had. I won't ever know just how great the knife can possibly be as long as Rob Orlando works there. Trust me, I can take some verbal abuse. My wife can attest to that :) but there are far too many makers out there who genuinely care about their customer's feedback and concerns to even consider having to deal with that jackass again. Take for example spyderco and Sal Glesser. Spyderco is far and away bigger than RHK and he is one of the nicest knife makers I've met, in person or otherwise. If he made a knife that was made specifically for and marketed to first responders and giving them first crack at what his company made, he'd damn sure want to hear what first responders had to say. Even if the knife didn't work out so well, I can bet money that he'd make it right one way or another. Personally I've seen the same thing from KAI even though I don't agree with some of their marketing tactics. It goes a long, long way when a maker listens to their customers and it also goes a long, long way when they don't.
 
JR88FAN said:
I have owned 4 XM-18 3.5's....

All where GEN4's for whatever that's worth.
Never had an issue with the detent being too weak.

They are very well built knives, and I have worked them hard (ask Bodog!)

I have never had to use their warranty but I know a couple of members here who have, and their experience was as good as it gets.

As for all this BS about the sub-forum and the "fanboys".....what do you guys expect in a sub-forum run by the maker?!?!
Do you think they want crying and whining in their spot on this forum???

There are many places to complain about issues on this forum, and if you think that your issue with "flipping action" or why RHK's, in your opinion, are no better then a (fill in the blanks) is going to fly in a sub-forum filled with RHK lovers, then you deserve what you get....
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JR88FAN, shoot me an email when you get a chance
 
Smart manufacturers welcome complaints because they learn what their customers want.

A Hinderer mod came down on me and angrily closed a thread that asked why it was taking so long to produce more Ti scales. (Still none as of this writing.)

In the months since, I have purchased more than a dozen folders but no Hinderers.
 
flash900 said:
A Hinderer mod came down on me and angrily closed a thread that asked why it was taking so long to produce more Ti scales. (Still none as of this writing.)
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I totally hear you on that one. I remember back a couple years ago when a plain-jane 3.5" spanto went for $650 on the low end. If that knife were to have a Hinderer Ti scale on it, consider it a $300-$350 price increase. The Ti scales are extremely rare with no real reason. I'll admit that I don't work in the shop and I don't know what their workload is, but other manufacturers make full Ti handles knives as standard models regularly with no crazy price increase.

That said, I like Hinderers. I've probably owned 6 or 7 over the years and thought they were well made and solid $400 knives. I never had to use the warranty nor did I ever have an issue with the any of the knive's QC. When I was pretty new around here I did notice the attitude of the Hinderer subforum with the locking and moving of threads to the black hole. I get being proud of your product, and I get not wanting their subforum filled with drama. However, if a member is having a legitimate issue or has a legitimate question regarding the knife, the manufacturer should be able to acknowledge it without assuming they're trashing the brand.

I'm a hardcore Emerson fan, people used to come in and trash the brand all the time just to start trouble. On the other hand though, when a person comes in asking warranty questions or anything legitimate, the community will oblige and try to help. It also helps that Emerson has never really turned down anyone for any reason for warranty work. In the end, Hinderer makes a good knife and the prices are finally pretty reasonable on the secondary market. OP, if you have the money try them out. If you find it isn't for you it shouldn't be too hard of a sell as long as you price it right.
 
Silvanus said:
I totally hear you on that one. I remember back a couple years ago when a plain-jane 3.5" spanto went for $650 on the low end. If that knife were to have a Hinderer Ti scale on it, consider it a $300-$350 price increase. The Ti scales are extremely rare with no real reason. I'll admit that I don't work in the shop and I don't know what their workload is, but other manufacturers make full Ti handles knives as standard models regularly with no crazy price increase.

That said, I like Hinderers. I've probably owned 6 or 7 over the years and thought they were well made and solid $400 knives. I never had to use the warranty nor did I ever have an issue with the any of the knive's QC. When I was pretty new around here I did notice the attitude of the Hinderer subforum with the locking and moving of threads to the black hole. I get being proud of your product, and I get not wanting their subforum filled with drama. However, if a member is having a legitimate issue or has a legitimate question regarding the knife, the manufacturer should be able to acknowledge it without assuming they're trashing the brand.

I'm a hardcore Emerson fan, people used to come in and trash the brand all the time just to start trouble. On the other hand though, when a person comes in asking warranty questions or anything legitimate, the community will oblige and try to help. It also helps that Emerson has never really turned down anyone for any reason for warranty work. In the end, Hinderer makes a good knife and the prices are finally pretty reasonable on the secondary market. OP, if you have the money try them out. If you find it isn't for you it shouldn't be too hard of a sell as long as you price it right.
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Well said.
 
If Anyone Ever has Questions/Comments or Related Topic Material and wish to ever share it in a respectful manner can do so in The RHK sub-forum Anytime.
The Stickies are Full of Helpful Information as well.
Derogatory babblers or Forum Bound Purveyors of Drama need not bother but, one or more have pointed that fact out already in this thread.
Oh, and Yes... Rob (and I) have a rather Direct approach to the "Art of Communication" usually shortly after a quick (and accurate) assessment of Who We are speaking with.
 
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