Hinderer warranty

Status
Not open for further replies.
Cryogen said:
I'm on the edge of buying an xm-18 3.5 inch but want to know how good their warranty is. I know they say lifetime warranty but sometimes companies will say pretty much anything is abuse and not cover it. How do they compare to CRK and Benchmade which have both treated me very well?
Click to expand...

Words in Bold (Take it to the Bank)

Guarantee
All RICK HINDERER KNIVES products are guaranteed against material defects and workmanship, and they carry a life time warranty. Our guarantee is void if the knife has been abused beyond normal wear and tear, altered from their stock condition, or used beyond what are considered normal parameters for the tool. It will be left up to us whether to repair or replace damaged or defective items.


Warranty
As long as Rick is breathing we will warranty at no cost to you, any material defects or workmanship that have a direct effect on the usefulness of the tool, or it's intended purpose. Normal wear and tear issues like stripped screws, worn and scratched finishes, bent clips, blade wear, etc will fall under service/refurbishing, and there are fees associated. We also will not do warranty work on "pimped" or altered knives. Repairs to or work performed on your knife by any source other than us, voids the warranty. Our warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, dis-assembly, or improper sharpening. So if you have drilled any holes, interchanged parts between knives, installed parts that did not come from our shop including scales, screws, washers, etc, altered the knife with a file, sandpaper, dremel tool, or had the blade reground then your warranty is void. Our Warranty does not cover damage to your folding knife caused by batoning. We also do not cover lost parts like, screws, clips, Lock Bar Stabilizers, etc under warranty. If we determine that there is a defect in the materials or workmanship, we will repair, or replace the product at our discretion.

If we determine that it is something other than a defect in workmanship or materials, we will inform you if the product can be repaired and your cost. If your knife has been abused or has seen hard use for a long period of time, it is possible that the useful life of the product has been exceeded.

***A side note for those of you who can't flip your knife open to your liking, this is not a warranty or service issue. There are plenty of threads here on the subject as well as youtube videos that can help you. Oil, pivot adjustments, and technique is where you will find the answers.....The same goes for blade centering, lots of threads and info on the forums to help you out.
 
We need to stick to knife discussion in this forum. If we are turning the topic towards customer service or company reps/mods etc....then Feedback would be best.
 
I think the bigger issue I'm seeing here is that people have wildly conflicting reports about detent strength on knives that cost at least $425 and were manufactured in the same year. Paying more for a knife usually involves a higher degree of consistency.
 
RubiconSS said:
Words in Bold (Take it to the Bank)

Guarantee
All RICK HINDERER KNIVES products are guaranteed against material defects and workmanship, and they carry a life time warranty. Our guarantee is void if the knife has been altered from their stock condition...It will be left up to us whether to repair or replace damaged or defective items.


Warranty
As long as Rick is breathing we will warranty at no cost to you, any material defects or workmanship that have a direct effect on the usefulness of the tool, or it's intended purpose. Normal wear and tear issues like stripped screws, worn and scratched finishes, bent clips, blade wear, etc will fall under service/refurbishing.[B/] Our warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, dis-assembly, or improper sharpening. So if you have drilled any holes, interchanged parts between knives, installed parts that did not come from our shop including scales, If we determine...
Click to expand...


You do realize this actually means there is no warranty, right? If anything major breaks, nothing is covered. If anything minor breaks, it's not covered. As a matter of fact, no matter what happens, nothing is covered unless the company simply decides to cover it. That's not a warranty. That's what any business does even while explicitly stated no warranty is in place. ANY company without a warranty can choose to repair a product at their discretion. A warranty is set up as a contract to FORCE the company to fix something even if they don't want to. That's why it's an assurance when buying a product. The company HAS to cover services regardless if they decide they want to or not. RHK warranty is the opposite of that. They say there's a warranty and coming up with everything under the sun that voids the warranty and then throws a line right in the middle that clearly says it's completely at the discretion of the company if they have to do anything at all. That does clearly say there's absolutely warranty whatsoever. No matter how thick the icing may be on top, there's absolutely no cake under it.

Basically any kind of rework is based on being on Rick Hinderer's good side. Nothing more. That's not a warranty. This knife was evidently designed for extracting someone from a car. If I tried to extract someone from a car with this knife, is that abuse or is that within normal wear and tear? Since neither of those are covered, what is?
 
Just a quick thought, the wording of the warranty may mean something totally different. They may well be saying the decision is between A. Repair the knife or B. Replace it outright and that they WILL choose either A. or B., but the decision as to which is up to them.
 
Insipid Moniker said:
Just a quick thought, the wording of the warranty may mean something totally different. They may well be saying the decision is between A. Repair the knife or B. Replace it outright and that they WILL choose either A. or B., but the decision as to which is up to them.
Click to expand...

You're absolutely right. I read it the other way. It could mean either but now that I see it being read the other way I'm sure it's more likely the way you read it. Apologies to everyone.

Shot you an email via your BF account.
 
Last edited:
If the knife is truly good then it can handle some criticism. Look at Strider. The mere mention of the name makes a big vein pop out in some people's foreheads and they feel they must inform everyone of their perceived problems with the company. Yet Strider still sells knives as fast as they can make them.

Use the word "detent" in a post on the Hinderer sub-forum and our friend RubiconSS will lock it within the hour. Honest question or not we do not discuss detents, please refer to the half page of stickies.
 
Imagine if the RHK mods had the self destruct button for this thread :p Wouldn't be surprised if the supermods were already put on notice. Every second this is on first page, truth and truth-seeking wins over whatever is going on over there.
 
ElConquistador said:
If the knife is truly good then it can handle some criticism. Look at Strider. The mere mention of the name makes a big vein pop out in some people's foreheads and they feel they must inform everyone of their perceived problems with the company. Yet Strider still sells knives as fast as they can make them.

Use the word "detent" in a post on the Hinderer sub-forum and our friend RubiconSS will lock it within the hour. Honest question or not we do not discuss detents, please refer to the half page of stickies.
Click to expand...

Glad to see despite Morrows post we're going to stay after the Moderators.

RHK's Forum will run (on whatever Knife Forum they "choose" to) the way Rick and Rob WANT it to run and that is the way I make sure it runs.
Drama, Crap, Whiners and General B.S. isn't Welcome nor are those who bring it.
The Stickies are clear, The Rules are clear and IF someone doesn't like it - Don't show up.
As for "Friends" - I know who mine are and your name doesn't ring a bell.

Have fun, gentlemen.
 
bodog said:
You're absolutely right. I read it the other way. It could mean either but now that I see it being read the other way I'm sure it's more likely the way you read it. Apologies to everyone.

Shot you an email via your BF account.
Click to expand...

You were the victim of unfortunately ambiguous language. I read at least one warranty the same way you did and had the same frustration before the alternate reading occurred to me.
 
General is not the place for this and neither is Tech Support or Feedback. If you have specific issues with a manufacturer's warranty, take it to their forum or the Feedback forum. If you're having issues with mods, Tech Support is the place. Keep in mind, manufacturers can run their forums however they want provided everything is falling in line with the overall site rules.
 
Status
Not open for further replies.
Back
Top