How close to rubbing the liner is acceptable?

Like others, I am shocked this knife cleared Spyderco's QC. Think about how many seconds get sold where we look closely at them and can only guess why that knife is a second. Then this one comes along and it appears to be a no-brainer to pretty much everyone that there is a significant issue with the knife and it passes with flying colors to be sold "not as a second" and then Spyderco basically denies there is any issue with it!!! Not good at all!

:(

I sincerely hope (read that as "expect") that Spyderco makes this right and if not, maybe SMKW will.
 
Speaking of seconds, yes I have seen better fit and finish on the seconds I've bought than some Spydercos that weren't seconds 😂 Make that make sense. I have also sent back new knives I wasn't satisfied with to the authorized retailer I purchased from for a replacement, which is the easier route.
 
Unacceptable.

Personally, I'd have sent that straight back to Smokey. That's my general practice: deal with the point-of-purchase first, because they're historically more driven to have good customer relations, and probably still have stock available for immediate replacement, and the whole ordeal is over from my end in short order. My history of dealing with manufacturers' warranty departments, even good ones, is glacial slowness and mixed satisfaction punctuated by rare genuine surprise that my actual problem was addressed in a timely fashion. These trends show up pretty consistently over every consumer facing industry I've dealt with.

Here's hoping Spyderco sees the error here, and comes correct.
 
I get that a lot of us have that itch to fix things on our own. Stop that. Send it back.

Also note, Spyderco does spell out their warranty terms in a little pamphlet with every knife sold. We, as consumers, may disagree about final quality, but their terms are very clear. I don't have text memorized, but it probably does absolve them in this case. Which is, again, why I'd send it back to the dealer first.

But yeah, the offset is egregious enough, in my opinion, that they should try again at fixing it.
 
kreole said:
Fwiw after my first experience with Spyderco's warranty, I made the exact same conclusion/decision. They're bought knowing there's no warranty, and I check as best I can when I first get them to see if it should go back to the dealer.
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Live and learn, lesson learned.
edgelion said:
I get that a lot of us have that itch to fix things on our own. Stop that. Send it back.

Also note, Spyderco does spell out their warranty terms in a little pamphlet with every knife sold. We, as consumers, may disagree about final quality, but their terms are very clear. I don't have text memorized, but it probably does absolve them in this case. Which is, again, why I'd send it back to the dealer first.

But yeah, the offset is egregious enough, in my opinion, that they should try again at fixing it.
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Why even have any warranty at all if it absolves them of nearly everything including manufacturing defects?
 
Again, shy of quoting from memory, but the warranty focus is on blade quality and cutting performance. I'm not trying to play devil's advocate, because for the money, I also feel like it's weak coverage. "Warranty" is this odd buzzword that a lot of people hear and assume it means they're entitled to everything up to and including replacement, which is true from many companies. But not all. I'm only advising tempered expectations. I would definitely expect higher quality out of the box from Spyderco. In this case, I would expect better from customer service. In a lot of other cases, buyer beware, because the warranty terms are probably a lot thinner than the common expectation.

Edit: fwiw, this is the thing to read: https://spyderco.com/pages/warranty-repair
 
edgelion said:
Again, shy of quoting from memory, but the warranty focus is on blade quality and cutting performance. I'm not trying to play devil's advocate, because for the money, I also feel like it's weak coverage. "Warranty" is this odd buzzword that a lot of people hear and assume it means they're entitled to everything up to and including replacement, which is true from many companies. But not all. I'm only advising tempered expectations. I would definitely expect higher quality out of the box from Spyderco. In this case, I would expect better from customer service. In a lot of other cases, buyer beware, because the warranty terms are probably a lot thinner than the common expectation.
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I agree there are people who expect and are entitled (in their own mind) to free replacements and companies protect themselves by basically giving themselves the discretion to deny everything. That is what it is and I get it.

The practice of denying everything is something else, and I don't fully understand why the potential souring of customers with legit problems is worth saving the cost of a liner etc. Eventually the company reputation becomes they essentially have no warranty and it's not a good look. I guess people keep buying their products so it works out? Interesting.

To be clear I am not expecting a new knife, I'm simply asking to have this knife fixed so the blade isn't damn near rubbing the liner. Could be a slightly short body spacer for all we know and a simple spacer fix it.
 
From the first post “I've done everything possible to correct it and it will not center. It's a literally almost rubbing the liner. So I sent it in to spyderco after a phone call, they said a little off center is within spec but they'd take a look at it. Well I got it back a few minutes ago and apparently "a little off" is almost rubbing the liner.”

So it’s not rubbing the liner. What’s the functional problem? None. It’s asthetics.

“I’ve done everything possible to correct it and it will not center.” So you’ve jacked with it. Per Spyderco’s warranty; “This warranty does not cover…repairs performed by any service not authorized by Spyderco, Inc.”

In addition, it says; “Spyderco’s knives are assembled to exacting tolerances by trained technicians, so we discourage end users from disassembling or adjusting our knives. If a knife has been disassembled and reassembled correctly—so as to maintain its proper mechanical function—this warranty remains in full effect. However, if a knife has been disassembled and reassembled in such a way that, in Spyderco’s sole determination, the proper mechanical function of the knife has been compromised, it is no longer covered by warranty.”

Your knife has not had the “proper mechanical function compromised.”

I have a P’kal that’s off center but it’s never moved after many years of use. I bought in a store, and I had a choice between an off center one and one more centered. I picked the off center one because its blade and edge grind were perfect…and it did not rub the liner. After many years it’s still off center but it’s never moved and doesn’t rub the liner.

Enjoy your knife. Next time, don’t “do everything to correct it” just send it back to the purveyor.
 
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