I bet they'd sell if anyone could figure out how to buy them....

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Eric Isaacson said:
So we have avoided this fix and have become a target for everyone because "we can't supply the product"

:D:D
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Eric,

I don't feel that way at all. When I ordered my Camp Tramp, there was information on the web page about the wait. That was acceptable to me, I ordered it, and I when I received it, I was a very happy customer. I was informed.

This time my purchase attempt was frustrated by a total lack of information.

I almost wish I hadn't brought it up! :o

Stay sharp,
desmobob
 
desmobob said:
Really? You have to be a member of this forum? Oh... you're right, that's not "exclusive" at all. :rolleyes:
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No it is not exclusive because you do not need to be a member of this forum on any other forum. We had the pre-orders open for 4 weeks open to everyone that wanted one, including a sign-up sheet at Blade Show where the proto was on display.

:D:D
 
desmobob said:
Eric,

This time my purchase attempt was frustrated by a total lack of information.
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I understood your frustration and that statement was not meant towards you. I know the problems with the website, I do answer all emails immediately when people email me about their frustration with it. My point is that the info is easily available to anyone that emails me a question about it or posts on the forums. No it is not on the regular website, I know it should be but right now it is out of my control.

:D:D
 
desmobob said:
Really? You have to be a member of this forum? Oh... you're right, that's not "exclusive" at all. :rolleyes:
-------
I wasn't bashing Swamp Rat. I was attempting a little constructive criticism. I didn't mean to rile up the lackeys. ;)
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i probably came of much stronger then i intended too...

i was unaware of the sign up sheet at blade, and my references about being a member to this forum were not quite what i should have said. only recently has bladeforums become a member viewing only forum, the swamp rat home forum is still available for reading to those who are not members. so anything offered there is public domain, where as dual posts made here are limited to those who are members and able to open the threads.

i probably shouldnt get into things like this, for which i appologize.
 
desmobob said:
Really? You have to be a member of this forum? Oh... you're right, that's not "exclusive" at all. :rolleyes:



Because Swamp Rat make a great product, some people are apparently willing to jump through hoops to get it. Not everyone is willing to go out of their way to give someone else their money.

This is the perfect point. People get content with the "hoop jumpers". But what about those lost due the various reasons. Being content with what you have will never make you better no matter what it may be.
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Eric,

I'd suggest making a "sticky" on this forum and RatChat explaining what's going on, as well as pics of the entire new line. (I can't find them now)

Seems to me that would be a quick interim fix to the web site issues.

.
 
I think maybe a "None of these knives are available for order. Stay tuned for the new line coming out soon." banner at the top of the Swamp Rat webpage would go a long way to eliminating confusion. I know when I first started checking these knives out I was confused and it took a few hours of reading on the forum to figure out why I couldn't order one.
 
They really do need to update their current web page. Very confusing from a consumer standpoint unless you browse these forums. What I would do is get rid of or modify these links on the current site,

1. Knives (modified to only show the Rat Trap)
2. Knife Specs (Out of date as none of the current models use Respirene C)

All they would need to do is basically make a basic Splash page with the following links,

1.Available Knives
2.Upcoming Knives (with simple pics and description of the new line, nothing fancy)
3.Contact Us
4.Our Mission
5.Our Guarantee

The linked page designs could be very simple, maybe even just containing the Swamp Rat logo and a colored background and some pics. Further refinement could come later. This would alleviate probably 90% of the current problems that consumers are having with Swamp Rat Knifeworks lack of info. I know they will sell probably all of the knives that they make anyways, but it gives a warm fuzzy to the people that are not die hard Rats yet.

Heck, I am a web designer. It really does'nt take too long to design a few pages as described above. Probably less than 5 hours. It would be very helpful to the consumer to do so. Just my honest opinion.

By the way, I can't wait for that frickin Rat Mojo!!!:D
 
Did someone say Rat Mojo?? :D Mmmmmm...

I LOVE the one I purchased at Blade. You guys gotta see this... It'll knock your socks off!
 
I my less than humble opinion I think that there is a lot of truth being spoken on both sides of this discussion.

I think that desmobob is right on the money in his criticism of the Swamp Rat Web site; it is in very poor shape and very frustrating to potential customers. All that the site is good for at the present time are the Rat Chat pages.

It does not bother me that Swamp Rat “has a little trouble with web sites” as Eric puts it, but I cannot understand why they don’t accept the offers of free or bartered help that have been made to get it cleaned up. There are Swamp Rat fans that do web sites for a living and I know that some of them are willing to donate time and labor to clean up the web site.

I also agree completely with what Eric has said. If someone can get past the web site and do a little bit of research (Google comes to mind) it is not hard to find out what is going on and why.

I also have to admit to being an unabashed fan of Swamp Rat knives. I own a number of them and I agree with Eric that when it comes to performance received for price paid they are hard to beat. In fact I will say that I have not yet found a knife that delivers more for less than Swamp Rat. I am a notorious tight wad in my family. I do not spend money on things that do not give good value for the money. I consider every Swamp Rat knife I have purchased to be money very well spent.

I would also like to mention that I have nothing but praise for Swamp Rat’s customer service. They are top notch in my opinion. :thumbup:
 
Eric Isaacson said:
When the Ratweilers were offered through the extravaganza all orders had been filled.
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This must be a missunderstanding. I'm still waiting for my old line Ratweiler ordered through the german site 176 days ago. Still no news about my order. Still here counting the days....
 
Hang_them_later said:
This must be a missunderstanding. I'm still waiting for my old line Ratweiler ordered through the german site 176 days ago. Still no news about my order. Still here counting the days....
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I'm sorry but I have nothing to do with orders through the German site, you need to deal directly with Dirk on that. He is responsible for receiving the orders and filling them.

I'm sorry you've had to wait but please contact Dirk to determine the reason and a solution

:D:D
 
Ok Eric this is a great opportunity to open the gates and say "The New 2006 Swamp Rats are ready and available!!! Order Yours Now!!

Come on - it has been at least two weeks!! MoJo!! MoJo!! ;)
 
I'm almost positive that I've read somewhere on a Swamp Rat or Busse website that active Armed forces and LEO orders are given priority. If it's been mentioned somewhere else in this thread then excuse me.

Gary
 
did I hear MOJO ?.... got 2 get a mojo.....mojo...mojo....
by the way , when and where hope soon :D please swamp-RAT-god bring me an MOJO !
 
Eric Isaacson said:
Brian
I'm sorry you are unhappy with Swamp Rat, hopefully once the new line goes into full production many of the issues you raise will be eliminated.
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Eric, I do appreciate your concern and the effort you put in to answering questions on this site. I look forward to the new line going into full production.

Eric Isaacson said:
We never offered any knives through extravaganza's that people had on order and were waiting for. When the Ratweilers were offered through the extravaganza all orders had been filled. Also, there was never a time when you could put a "battle rat" in the shopping cart and it disappear before purchasing. The Battle Rat was available for over 3 years to order via the Swamp Rat website, it was a regular production piece, it was not sold through the company store and the only time it was sold through an Extravaganza was the Knob Creek one where we had cancellations and extra pieces left over. (this may have occured with knives that sold via the Company store site, but not the Battle Rat) I'm sorry you had this trouble.
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I remember reading posts about people still waiting on Ratweilers when I was purchasing them through an extravaganza run on the Busse forum. This made me leery of future ordering from the SR website as I would rather wait for an extravaganza than wait an undetermined amount of time for a website order from SRKW. If I'm wrong, or misunderstood this, then I apologize.

Regrading the "Battle Rat", I made a correction to my earlier post. The SRKW extravaganza I participated in was for a RatMastiff. My gripe was with the inventory control/ordering software which allowed me to add a Rat Mastiff to my shopping cart and continue to checkout only to have it removed. This was also the case with quite a few others as I understand it.

Eric Isaacson said:
Scrapyard really has nothing to do with Swamp Rat, so I'm not really sure why you are bringing them up. The complaints about Scrap Yard I can't speak on as I have nothing to do with them and they have nothing to do with me. They are a new Company not a new line.
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I have no "complaint" with Scrapyard. I only brought it up as a point of frustration from a buyers perspective. Let me explain; If the company "Scrapyard" has nothing to do with Busse, then I apologize. My point being though if Busse is the parent company to Scrapyard, as it is to SRKW, then who wants to hear about yet a 3rd company when SR isn't even delivering the goods? More of the "hype" I spoke of. That's the only reason I brought it up.

Eric Isaacson said:
BTW, hype is only hype when it can't be backed by performance. Our performance claims are fact
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Noone I know of has ever doubted SR's performance claims. Hype, as I call it, is a form of advertising which companies use to sell their products. The SRKW products sell, period. We're already sold! We have no doubts as to the quality of the knives, or the people that make them and back them. From a buyers perspective, continuing to hear these claims / hype (new models, etc), it just gets annoying when they're not available. How about talking up the product when the product is ready to ship?????

I hope I have made it clear in my post that my experience / opinons with SRKW isn't senseless trashing of the company but some of my frustrations as a consumer. I hope this thread will be taken as valuable information for the powers at be. Think of the people who are frustrated, dont speak up, and dont buy? I would like to buy many SR knives as I believe there are no finer blades and people to deal with but some things need to change.

Again, thanks Eric for all your hard work and for listening
 
Many times I've thought of venting my frustrations. I started about two months ago and have not been able to buy a knife that suited my needs besides inflated prices for used ones.

But then I remember that these are limited because they are so well crafted. There are lesser quality production knives that can be had anytime.

Anyway, I understand both sides of this. I just hope when they do go on sale it's not a one day sell-out like the game wardens on a random monday when i didn't happen to check the order page.
 
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