I broke my cold steel Spartan!!!!!

sh00ter01 said:
Huh, that is an interesting post...:rolleyes:

Anyway, anyone have experience with Cold Steel's customer service? I recently bought a Rajah III and have been pretty impressed with the lock and feel of it, I'm leery of buying more because of horror story's of dealing with CS when it came to trying to get a knife fixed under warranty.

Was kinda hoping to see if they resolved this one.

-sh00ter
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It's very simple to get a knife fixed under warranty.....

Call them......

It's that easy......

They have excellent CS.
 
Jim's 100% right. Email doesn't work just use their "toll free" number if it's still posted or drop a dime and the receptionist you want a warranty representative.

As I stated earlier they've always have helped me by phone immediately. Gave me a replacement Rajah 1 and shipped it 2nd day air without charge, plus mailed me a free sticker to put on the return and set up the UPS pick-up! Replaced a Voyager a couple of years ago with a new one, gave me a free pocket clip, sent me free screws (that I lost).

Great CS - CS!! :thumbup:
 
i do not believe it !!!!!! impossible that, that big as piece broke before the locking piece which is like 3 times smaller than that piece, i think some one not so smart tried making cold steel look bad. lol
 
so you are trying to tell everyone that the red line indicated by red triangle broke before the green line indicated by green triangle ?????????:yawn: lies!!! lol not even a good lie :yawn:

triadlock.jpg
 
chad2 said:
so you are trying to tell everyone that the red line indicated by red triangle broke before the green line indicated by green triangle ?????????:yawn: lies!!! lol not even a good lie :yawn:

triadlock.jpg
Click to expand...

The stress doesn't stop at that green line. It goes on to the stop pin.
 
sh00ter01 said:
Huh, that is an interesting post...:rolleyes:

Anyway, anyone have experience with Cold Steel's customer service? I recently bought a Rajah III and have been pretty impressed with the lock and feel of it, I'm leery of buying more because of horror story's of dealing with CS when it came to trying to get a knife fixed under warranty.

Was kinda hoping to see if they resolved this one.

-sh00ter
Click to expand...

Yea, I have experience with their customer service. It made me boycott their products for as long as I could hold out. Finally, I couldn't take it anymore and went back to buying them. A big part of that decision was the fact I sent the knife in for repair of damages that IN NO WAY were a fault of the product. I paid for the repair, but I was quoted a time and when apx double that time had passed, I called and was told they were devoting all efforts to preparing for a show and that my repair was low priority and would be handled whenever they got to it. They were nice enough to offer to send it back, in its current condition, if i didnt like waiting. The odds of needing warranty work are slim enough (over built tanks) that ill risk it and buy the occasional CS, but God save ya if u have to send one in :-(
 
zignal_zero said:
Yea, I have experience with their customer service. It made me boycott their products for as long as I could hold out....(
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I have maybe 20 various CS knives and machetes; had about $80 worth of stuff in cart at LTSPECPRO, sent an email about another knife before I finalized it, never got reply, so didn't buy any of it.

- OS
 
chad2 said:
so you are trying to tell everyone that the red line indicated by red triangle broke before the green line indicated by green triangle ?????????:yawn: lies!!! lol not even a good lie :yawn:

triadlock.jpg
Click to expand...

It is possible if there're imperfection in the steel. There's another incident reported of an Endura tang broke the same way. It's the steel, hardly detected unless you x-ray them all one by one.
 
Ok people listen- it's an extremely obvious imperfection in the steel(crystal like structures)

Cold steel never go back with me, and the spartan still sits on my desk


Don't think this is some bs against cold steel- I just bought a special forces shovel and I'm about to buy a 6" ti-lite- I have nothing against cold steel, just apparently their costumer service sucks
 
chad2 said:
so you are trying to tell everyone that the red line indicated by red triangle broke before the green line indicated by green triangle ?????????:yawn: lies!!! lol not even a good lie :yawn:

triadlock.jpg
Click to expand...

Yupp- don't like it, don't post on my thread :D

That is exactly how it broke- lock bar is 100% intact and still functional
 
Did you ever "call" them? You know, picking up a phone and dialing a bunch of numbers then waiting through some rings till a human answered? Or are you just bashing them (and you ARE bashing them) based on one e-mail? Because that would be a pretty petty and dickish thing to do.
 
OhShoot said:
I have maybe 20 various CS knives and machetes; had about $80 worth of stuff in cart at LTSPECPRO, sent an email about another knife before I finalized it, never got reply, so didn't buy any of it.

- OS
Click to expand...
Wait.. That math comes out to 4 bucks a knife.. Where you buying 20 kudus? :-p
 
OhShoot said:
I have maybe 20 various CS knives and machetes; had about $80 worth of stuff in cart at LTSPECPRO, sent an email about another knife before I finalized it, never got reply, so didn't buy any of it.

- OS
Click to expand...

Yup, I never got any reply from their Special Projects contact email. Not sure why they even bother posting it.
 
CS's record is stellar for me (and a few other members) within the warranty period and contact via PHONE - as mentioned endlessly. A CS lady will answer and you simply state that you have a complex warranty issue and need to speak to a qualified serviceman.

This opens the door to the inner sanctum and the guy that calls the shots. I forget his name, I posted it on the CS Forum, but he's very good, solves problems with returns, repairs, spare parts - you name it. If I could embed an audio file it would say "pick up the phone and call 1-555-555-5555."

And of course know what you're talking about, have pics ready to email (had to do that once to get a new Rajah 1) and be courteous. Methinks some of the nightmares might be customers writing in w/o spellchecking and spouting off meaningless sentence fragments - then waiting for a return email. Uh-uh, there's only the way. I've mentioned it a couple of times as well as a couple other members also, throughout this thread.
 
OhShoot said:
I have maybe 20 various CS knives and machetes; had about $80 worth of stuff in cart at LTSPECPRO, sent an email about another knife before I finalized it, never got reply, so didn't buy any of it.

- OS
Click to expand...

res1cue said:
Wait.. That math comes out to 4 bucks a knife.. Where you buying 20 kudus? :-p
Click to expand...

I read it as he has around 20 Cold Steel Products and was buying ANOTHER $80 worth of stuff.
 
Having an email on the website but not responding is plain wromg. Their customers do not only reside in US! It might be an army member posted in middle east.

Phone call is tedious, especially if you're busy and at different time zone. Where I live, it's GMT +7. it means 10 am NYT or EST is my 10 pm!

I've had excellent response from Victorinox, through email, and an Elsener (Cust Service Director) who responded himself. Imagine if I had to make IDD call to them?
 
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