I have a question...

Sergeua said:
undoing the deal still requires to have a deal in a first place, that in fact did already occur. As your attorney I advise OP not to listen to before mentioned.
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And I advise the OP to get a new attorney...
While I agree that a deal undone should be fair game for feedback, I have seen posts to the contrary. (I don't remember WHO posted them, though.) Regardless, contacting a moderator about such conflicts is generally considered an appropriate option... if for no other reason than so they can be aware of the person's activities.
 
You are not obligated to do a refund. If you are not happy with a folder you will know within the first 5 mins and should contact the seller asap.
 
After waiting a week I would not refund. That is inexcusable and taking advantage of you in my opinion. If he had contacted you within 24 to 48 hours hours of receipt I would refund but not after waiting that long. Sounds like buyer's remorse to me and he should man up and either sell it himself, trade it off, or send it to the factory for repair if he thinks it's that bad. You disclosed the defects and he took the gamble knowing what he was getting. He will just continue to pull that crap on others and you are enabling him.
 
Think what you offered was more then fair. And I agree would be nice to hear from the buyer. But either way you seem to be dealing with it with class and in my book that counts alot ... I know I wouldn't have any reservations to buy from you and those like you ... glad you're part of the community. And hope it all works out ok for you.
 
Op, contact a mod. This situation is bs but I think paypal will side with the buyer. Every sale is a risk.
 
craytab said:
Op, contact a mod. This situation is bs but I think paypal will side with the buyer. Every sale is a risk.
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I agree
While I don't think it is right to keep a knife that long before deciding to return it, or to return a knife where the faults are fully disclosed, Pay Pal would likely allow the return.
and if you are considering leaving negative feedback-talk to a moderator 1st. Play it safe and don't get penalized yourself.
 
FanBoy86 said:
Ok so I've taken everyone's advice, and I told him I'd agree to a return and refund under these circumstances:

- knife must be returned to me first before I will refund any money.
- knife must be in the condition it left in when I get it back. (Cosmetically and mechanically)
- he assumes all responsibility for the knife during shipping. If it get lost, damaged, stolen, etc. then that's not on me.
- earliest refund date will be the 23rd (friday), that's when I get paid next. The knife is going to take awhile to get to me anyway, so I think that's reasonable.

Anyway, I'll keep the thread posted with progress. Thank you everyone for your help, I hope this goes smoothly.
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This is probably the best way, since getting paypal involved would just drag out the process longer. It's too bad that they don't have a 72 hour inspection, and point of no return rule.
Make sure to inspect the knife screws with a 10x loupe, for signs of tampering.
I hope that you are not going to lose any money, either. The buyer should pay for the shipping both ways.
 
sounds like your return protocol is solid :thumbsup: since you decided to go that route...

if you get the knife back intact in original condition, I personally, wouldn't leave the guy purely negative feedback...

I'd go with "neutral" feedback with as clear and concise an explanatory comment as space would allow....something like "Buyer demanded refund after knife arrived in "As Described" condition...be wary..." -- but that's just me, YMMV.

now if it's returned to you and he's been batoning cinder blocks or stabbing Oldsmobiles with it, then the gloves are off...let the negative feedback fly-- after you've refunded the guys money IN TOTAL...just because the guy's dishonest doesn't give you occasion to sink to his level...write off the cost as the price of doing business with the public at large and tuition paid to the school of hard knocks.

but be certain to leave SOME KIND of descriptive accurate feedback to help the community....

be sure to update your progress here...subscribed.
 
Some excellent advice given.

I like the idea of a time limit for a return that was mentioned. How long could it possibly take to decide you don't like a knife.......that has been thoroughly described and photographed prior to the purchase???
Buyers need to remember the sellers here are NOT dealers selling hundreds of knives a week.
Most dealers that do allow no questions asked returns charge a re stocking fee. Probably to dissuade tire kickers.
This really rubs me the wrong way and feel the buyer is taking advantage of a good seller.
Again, would love for him to explain his side.
Joe
 
FanBoy86 said:
Why would someone wait almost a week though before getting back to the person? My fear is that he tried fixing it himself and it comes back ruined. He did say that the detent was too loose so there was nothing he could do to fix it. That statement leads me to believe he might have tried.
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brandonh328 brandonh328
 
I'm not going to give him bad feedback if the knife comes back as it was. Not good feedback though either, maybe that's what the neutral rating is for? (just noticed Petey2.1's same thinking) The time thing does get to me, I know pretty much right away whether a knife is good or not. Only take a couple flips and some examination to figure that out. 4 or 5 minutes, not 4 or 5 days. I don't know his life, and I don't care to, but perhaps he wasn't able to get to the knife until a few days after it was delivered. I guess if this all works out Ill give him the benefit of the doubt. He did happen to say that he was leaving town on tuesday for work. Maybe that has something to do with this? Either he didn't have time to deal with ZT and get it there, or perhaps it was part buyers remorse and he needed the travel money? I dunno, but like I said if it comes back OK, again Ill give him the benefit of the doubt and move on.
 
PeteyTwoPointOne said:
now if it's returned to you and he's been batoning cinder blocks or stabbing Oldsmobiles with it, then the gloves are off...let the negative feedback fly-- after you've refunded the guys money IN TOTAL...just because the guy's dishonest doesn't give you occasion to sink to his level...write off the cost as the price of doing business with the public at large and tuition paid to the school of hard knocks.
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If it came to this point where the knife was returned to the OP in used/abused condition, why would the OP be required to refund? At that point, the buyer has taken full ownership of the knife. The OP would not only be out of the money he has refunded but his knife as well.

I would recommend to the OP to record a video showing the package as received, as well as the opening and revealing of the content within. Just in case the knife is not as described or has been substituted with something else.
 
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Lone_Wolfe said:
brandonh328 brandonh328
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Hello, guys. All some excellent points made here. Although I didn't realize asking for return on a knife would justify a whole thread, but hey I'm still kind of getting my feet wet in the knife forum business. That being said maybe I should have voiced my concerns about a similar deal. I actually refunded another gentleman for a different model of the exact same knife that had the exact same problems. Although it had better detent than the one in question here on this thread. I just thought it was the right thing to do. I totally went back and forth and weighed all of my options before coming to that conclusion. Anyway the knife in question here is in excellent shape except for those issues and barring my unusual Circumstances I would have just resold. So in detailed description I will tell what happened and also address the one negative feedback I received.
1. Negative feedback
1A. I wanted to purchase a knife from a gentleman. I contacted him and he said he only took money order. (I thought he had PayPal) I told him I would try to get to the post office but I was on my way out of town and didn't know if I could make that day. Well I wasn't able to so I politely told him I was going out of town for Easter with my family and because I wouldn't be able to get to the PO for several days I just declined to buy the knife.
 
You can get that Neg removed, as it violates Spark's rules.

As for the current issue, it sounds like you already knew what to expect. So why ask for a refund, especially after a week? And what did you do to try to fix the detent?
 
My opinion is that you bought a knife that was accurately described by your own words and had reasonable knowledge of what to expect given your previous ownership.

I think requesting a return is unreasonable based on the information presented.

Many will find it just easier not to do business with you. That may or may not matter to you.
 
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