I sold a knife with pictures in the thread of lockup and buyer wants a refund.

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Greek_God

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As title says I sold a knife to a user and they want a refund because the lock up is too late. I posted a picture of the lock up in the thread so I don't know why they want a refund.

Here is a link to my post.

http://www.bladeforums.com/forums/s...-Marfione-Collaboration-Sigil?highlight=sigil

Any ideas on what I should do?

As of now I asked the buyer to send me a pic so I can compare the lockups. After I took my pictures I have not flipped the knife at all. It just stayed in the box.
 
I don't know, lock-up looks OK to me........................BUT

if he wants a refund have him ship the knife back. When you have it back in your hands and verify it's as sold it is then you should refund his money.

Do not refund one penny until the knife is returned.................................just my two cents worth of advice
 
Provided that what you're saying is accurate, if I were in your situation, I'd issue a refund, minus the costs you spent on shipping, AFTER you receive the knife back from the buyer. You upheld your end of the deal, and since he was aware of the lockup condition before purchasing, it seems like a case of buyer's remorse:thumbdn:. Some people on the forums go by the "deal isn't complete until both parties are satisfied" rule. However, I think it's safer for both parties to abide by the actual forums rules that are provided.
 
The Collab Sigils aren't known to have early lock up on most of them. Mine didn't have any lock stick and was at about 60-70% (I am not good at estimating lock up %'s).

I will wait to see what a mod thinks.

wolfmann601 said:
I don't know, lock-up looks OK to me........................BUT

if he wants a refund have him ship the knife back. When you have it back in your hands and verify it's as sold it is then you should refund his money.

Do not refund one penny until the knife is returned.................................just my two cents worth of advice
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Looked over the Exchange Rules once again for a refresher. Don't see a section for refunds so I will wait for the mod to reply to my PM. Just want this to get finished. Was a surprise seeing the PM when I came on here not too long ago.

SavageSmurf said:
Provided that what you're saying is accurate, if I were in your situation, I'd issue a refund, minus the costs you spent on shipping, AFTER you receive the knife back from the buyer. You upheld your end of the deal, and since he was aware of the lockup condition before purchasing, it seems like a case of buyer's remorse:thumbdn:. Some people on the forums go by the "deal isn't complete until both parties are satisfied" rule. However, I think it's safer for both parties to abide by the actual forums rules that are provided.
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Buyer's remorse happens, and it not something that is considered a highly valued trait here. In fact, it's a path to people never doing business with you again. We do not need tire kickers here, period. If there is a legitimate issue then the buyer needs to explain and demonstrate what that issue is, and why after seeing pictures it is not acceptable. I agree with Wolfman that if you go refund, you subtract the shipping costs you as a seller incurred (that is if the item was somehow misrepresented). This is why some people only sell to members with high feedback and tenure on forums, they know their chances of success are higher.
 
I do agree that I do not have the most feedback since not all my buyers submit feedback. But I can say that all my deals have gone smoothly. If anything is truly wrong with the knife I will work with the buyer. At the time I had it the knife was in working condition with no issues.

If this deserves a refund I will wait for the knife to return to me first. That is a great tip some of you have shared.

RevDevil said:
Buyer's remorse happens, and it not something that is considered a highly valued trait here. In fact, it's a path to people never doing business with you again. We do not need tire kickers here, period. If there is a legitimate issue then the buyer needs to explain and demonstrate what that issue is, and why after seeing pictures it is not acceptable. I agree with Wolfman that if you go refund, you subtract the shipping costs you as a seller incurred (that is if the item was somehow misrepresented). This is why some people only sell to members with high feedback and tenure on forums, they know their chances of success are higher.
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Greek_God said:
I do agree that I do not have the most feedback since not all my buyers submit feedback. But I can say that all my deals have gone smoothly. If anything is truly wrong with the knife I will work with the buyer. At the time I had it the knife was in working condition with no issues.

If this deserves a refund I will wait for the knife to return to me first. That is a great tip some of you have shared.
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I dont think he was talking about your feedback but the buyer. Selling to someone with little to no feedback or time on the forum is sometimes just as risky as buying from them. Imho the knife was accurately represented and i personally dont feel you need to honor a refund period. We are individuals and unless you buy from a dealer these are private sales and i dont know about anyone else but i am not walmart. Now note i said you shouldnt "need" to give a refund. But staying hard nosed in these situations can be again equally risky. Sometimes its best to cut your losses and move on. But the best advice so far has been not giving said refund until you have the knife back and make sure its your knife. Compare pics and make sure any unique marks are present on. The return. Nothing os worse than a bait and switch. Its pretty easy to swap a clip or backspacer if that is thr only serialized part.
 
I sell for a living to customers who have been loyal to me for many years and have full mobility to go elsewhere for less money, so kind of know my stuff here.

I'd accept return of that knife when received and inspected on the condition that they accept a refund less shipping/insurance charges and a $25 handling/irritation fee.

I'd also make it clear that they will receive a negative and welcome them to issue same in return. If they are good with that then by all means, send the knife back.
 
Nomo4me said:
I sell for a living to customers who have been loyal to me for many years and have full mobility to go elsewhere for less money, so kind of know my stuff here.

I'd accept return of that knife when received and inspected on the condition that they accept a refund less shipping/insurance charges and a $25 handling/irritation fee.

I'd also make it clear that they will receive a negative and welcome them to issue same in return. If they are good with that then by all means, send the knife back.
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But that looks like a veiled threat and can compound the problem. And if someone leaves negative feedback just because they got it that is retalatory and violates the rules. Dont get me wrong i agree that is what he should be able to do but with all the recent ass-hattery lately im not so sure its the lesser of all evils.
 
PURPLEDC said:
I dont think he was talking about your feedback but the buyer. Selling to someone with little to no feedback or time on the forum is sometimes just as risky as buying from them. Imho the knife was accurately represented and i personally dont feel you need to honor a refund period. We are individuals and unless you buy from a dealer these are private sales and i dont know about anyone else but i am not walmart. Now note i said you shouldnt "need" to give a refund. But staying hard nosed in these situations can be again equally risky. Sometimes its best to cut your losses and move on. But the best advice so far has been not giving said refund until you have the knife back and make sure its your knife. Compare pics and make sure any unique marks are present on. The return. Nothing os worse than a bait and switch. Its pretty easy to swap a clip or backspacer if that is thr only serialized part.
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You are correct, and I agree with your outlook on this from what little information there is available. If there is something wrong with the item, by all means a refund is in order and walk away like adults. If it was just a test drive, then I feel that people need to be more accountable. I'll take it shouldn't be confused to mean, I'll test drive it for a day or two to see if I like it or not.
 
Oh I misunderstood that. I did look at the buyers feedback and it was fairly positive. I also searched their username and saw that they had deals that received no feedback like I had.

As of now I don't think this deserves a refund. If I purchased a knife from an individual and didn't like something about it I would not return it. But rather sell it to someone else. The only time I would return it is if the knife was damaged or defective.

The worst thing that can happen is that this goes to Paypal to decide.

From the message I got from the buyer it seems that they don't want it since they don't like the lock up.

PURPLEDC said:
I dont think he was talking about your feedback but the buyer. Selling to someone with little to no feedback or time on the forum is sometimes just as risky as buying from them. Imho the knife was accurately represented and i personally dont feel you need to honor a refund period. We are individuals and unless you buy from a dealer these are private sales and i dont know about anyone else but i am not walmart. Now note i said you shouldnt "need" to give a refund. But staying hard nosed in these situations can be again equally risky. Sometimes its best to cut your losses and move on. But the best advice so far has been not giving said refund until you have the knife back and make sure its your knife. Compare pics and make sure any unique marks are present on. The return. Nothing os worse than a bait and switch. Its pretty easy to swap a clip or backspacer if that is thr only serialized part.
Click to expand...
 
I will probably do what you mentioned if there is actually something wrong with the knife.

Nomo4me said:
I sell for a living to customers who have been loyal to me for many years and have full mobility to go elsewhere for less money, so kind of know my stuff here.

I'd accept return of that knife when received and inspected on the condition that they accept a refund less shipping/insurance charges and a $25 handling/irritation fee.

I'd also make it clear that they will receive a negative and welcome them to issue same in return. If they are good with that then by all means, send the knife back.
Click to expand...
 
I completely agree. If something is truly wrong with the knife I will gladly refund. If not I will offer to pay for the buyers shipping if they decide to resell it.

If this is buyers remorse I do not want to waste the extra time waiting to receive the knife then sell it again if there is nothing wrong with it.

The collab Sigils to my knowledge from what I've been seeing are known to not have early lock up. Ive seen some where the bar is almost touching the opposit frame with severe lock stick. Mine had no lock stick and wasnt touching the frame. But I still need to receive pictures from the buyer to decide.

I am still waiting for the buyers reply.

RevDevil said:
You are correct, and I agree with your outlook on this from what little information there is available. If there is something wrong with the item, by all means a refund is in order and walk away like adults. If it was just a test drive, then I feel that people need to be more accountable. I'll take it shouldn't be confused to mean, I'll test drive it for a day or two to see if I like it or not.
Click to expand...
 
If I was you I would issue a refund once the knife is back in my possession in the same shape I sent it out, minus shipping costs of course. It's a beautiful knife and I don't think you'll have a problem reselling it. I agree that this looks like buyers remorse.
 
Accept return.

Once received, make sure everything is in the same condition as it left you.

Issue a FULL REFUND.

DO NOT leave iTrader Feedback.

Decide to transact or not, with said person in the future.
 
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