I own a BM585 knife and have always found it to be a great knife. This knife is used occasionally, but in no way ever abused, as I treat my tools with great care. I read internet stories of the axis springs breaking, and frankly thought that is must be very uncommon, and people who had this happen must be blowing the issue out of proportion, as it should be an easy way to fix
Well, my perception just changed on both counts, as I recently had a spring break on my BM 585. I figured no big deal, until I contacted Benchmade's customer service dept., with the hopes of getting the issue resolved quickly & easily, .....that is, until I was told they do not just ship out omega springs. For me, doing this would not just be an inconvenience, but a significant problem because I use my knife in my profession, and not having my knife with me could be significant safety issue. Said differently, I cannot afford to be without my knife for weeks so Benchmade can repair it.
What really drives me nuts, is that my understanding & perception was that BENCHMADE IS A PREMIUM KNIFE MANUFACTURER IN THE USA. This carries along with it a certain expectations in terms of the product, and service. I totally understand that things can go wrong with any product, but to me, what counts the most, is how a manufacturer handles it when things go wrong. Frankly, I was very disappointed in Benchmades "policy" on not sending out replacement springs for their knives that brake for no apparent reason & under normal use. Yes, benchmade does have it listed on their website that the knives must be returned for repairs, but come on, this blanket approach leaves users like me who have a problem, with no reasonable way to resolve the issue.
I would assume this is a known issue to benchmade, and IMO they should really address the spring issue proactively by redesigning.... i.e. thicker spring, use different steel, different heat treat, etc)...............but then again, probably $$$ is the preventing factor here..........
So, since I can't afford to be without my knife, I brought it to my firearms armor, who bent up 2 springs ( one for each side to provide equal pressure, since they are not OEM) from .025 piano wire ( which was readily available from my local hobby store). Replacing the springs was as simple as removing the scales, and placing in the newly made springs (although I was told that making them was a little tricky). Works perfectly now.
Just wanted to share my experience, changed perceptions, and solution with all that may find themselves in a similar situation.