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I wonder why Kershaw won't answer my question
- Thread starter Folderguy
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- May 23, 2004
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- 1,496
You guys are going crazy with the prying part...
He just wants to know if the process retains the strength of any normal folding knife. As he mentioned before, in the gun community every one tends to look away from any MIM parts. So coming from that angle you would wonder what's up with a MIM knife blade itself.
He just wants to know if the process retains the strength of any normal folding knife. As he mentioned before, in the gun community every one tends to look away from any MIM parts. So coming from that angle you would wonder what's up with a MIM knife blade itself.
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You were asking is it ok for light prying? I'd not do that but if no choice then I'm thinking it won't do too well cause the blade might snap I think, I'll be more confident to pry with the ZT300 series instead if must pry 
Methinks since you were referring to the MIM steel's strength since it is moulded and ur unsure how good it is, you should have been asking what's it's flexural strength compared to 1095 or D2 for example. If you got something to compare then it'll be easier to tell if the MIM process is hood or bad for knives.
Methinks since you were referring to the MIM steel's strength since it is moulded and ur unsure how good it is, you should have been asking what's it's flexural strength compared to 1095 or D2 for example. If you got something to compare then it'll be easier to tell if the MIM process is hood or bad for knives.
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The Kershaw warehouse sale is underway today guys. This is when everybody has ZERO time on their hands to answer questions. It is an absolute madhouse full of insanity and everybody is busy. Give Thomas a few days after the sale to reply back, he simply has no time currently.
-M
EDIT: also, from what I remember from the thread when Thomas in detail explained their MIM process, it is NOT a quick way to 'make a buck.'
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There are no current plans for another MIM blade at this time.
I don't think you will find the MIM blade to be any stronger than a standard blade, and I wouldn't recommend it for prying.
Sorry, I've been busy.
Appreciate it.
Hope that helps.
With that said, I will be taking and extended hiatus from the forums.
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- Mar 6, 2008
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Here's some of my google-fu at work:
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- Jul 22, 2009
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Makes me wish I live in Oregon:grumpy:.
That was my first guess to why you did not get a reply. Sometimes it takes a while to get a response, even from custom makers. Power failure, storms has resulted in Rick Hinderer missing a few emails. Spam filters all have an affect. Not everyone has a smart phone so they have an office on the go.
I'm glad you got the answer you were looking for. You would have gotten the same info when Thomas had time to come up for air but you made yourself the proverbial squeaky wheel with unwarranted negative comments.
It's too bad you consider them unwarranted. It's also interesting you think I would have gotten the answers to my very reasonable questions absent this thread. You clearly have has better luck getting answers from manufacturers. In my experience, oftentimes responses haven't been forthcoming. Their silence was not promising. It seemed as though he had written my query off, something that could be ignored with little to no consequence. FWIW, the person answering the phone could have gotten back to me saying they were extremely busy, and when information could be expected. That's what ought to have happened. In any case, a simple email response to my email would have been adequate. Hopefully they will institute procedures to respond to consumer inquiries in a more timely manner. Glad it has worked out for the best.
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- May 16, 2006
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He probably has better things to do than answer stupid questions all day.
That's a poor way to do business and promote your products to the consumer.
All that needed to happen is to get the quesion in the right person's hands - I agree that shouldn't have been Thomas but someone at KAI could have helped a prospective customer with some questions that are theirs to answer and it started with whomever answered the phone when folderguy called.
All that needed to happen is to get the quesion in the right person's hands - I agree that shouldn't have been Thomas but someone at KAI could have helped a prospective customer with some questions that are theirs to answer and it started with whomever answered the phone when folderguy called.
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I think you were a bit impatient and then started slinging some mud at Kershaw's CS. The product you were asking questions about is discontinued. You were asking some technical questions. Kershaw's customer support told you Thomas was the man to answer your question. Thomas is ALWAYS busy and still takes the time to stop by here and answer questions. He is especially busy during this time of year. I understand you might not be aware of this I'm simply trying to explain the situation. My point was you would have gotten your answer in time. Is a few days to answer a question about a discontinued product and process too long to wait? I don't think it is but that's just me.
Nice. Waited 1 day for a email response? I'm not certain what the industry standard best pratice is, I work for the gov. myself a voicemail warrants a 24hour resposne, I believe we are expected to respond to email within 5 business days... and my Ministry and Branch are not public of citizen facing, we support the gov. from a ITS perspective.
Give a company, or even a single individual some time to respond before posting on a public forum. Please and thanks.
I just want to be clear that when I suggested calling back I was assuming after a reasonable amount of time had passed. I'm glad you got your answers, but perhaps try to temper future decisions with a bit more patience. Its the time of year where all businesses are swamped, and it doesn't seem like it was an emergency, why rush?
I'm glad you got what you needed though, its always best to make informed decisions.
I'm glad you got what you needed though, its always best to make informed decisions.
I lived in Canada for 4 years in the late 70,s to early '80s, and am happy to be back in the USA, where businesses (not the government) usually try to be responsive to consumers. I would never compare the private sector to the government. It's an apples and oranges thing. One thing that can be said for the private sector is that squeaky wheels usually get the grease... The good thing about this thread is that I've come to appreciate that Kershaw does believe customer service is important, and that has finally become clear to me. I'm glad they were responsive, if belatedly. You mention best practices. I doubt they had given much thought before now about acknowledging satisfied customer's inquiries. I seriously doubt they ever brought in an outside expert to see how they could be more responsive to inquiries like mine. In the US, this is a major part of running a good business. I hope they improve in this important area of best practices. At this point, I'm satisfied how they've responded.
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