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Bad Is poor packaging worthy of negative feedback?

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by WValtakis, Sep 9, 2019.

  1. WValtakis

    WValtakis Hand Engraving, Anodizing and Embellishment Knifemaker / Craftsman / Service Provider

    May 29, 2004
    Seller finally replied:rolleyes:

    "Sorry you are dissatisfied with the packaging. I was in a rush and that’s all I had available at the house at the time. If you would like to return it then you can and I can refund you. Let me know."

    I purchased the knife as a present for a friend, so returning isn't really an option as they're sold out everywhere:mad:
     
    Murphjd25 likes this.
  2. hhmoore

    hhmoore Gold Member Gold Member

    Feb 7, 2014
    If I was buying a knife for another person, and it arrived in less than pristine condition, I would almost definitely be looking to return it. The fact that it is sold out does present an issue...but, if there isn't a time constraint, you could keep looking. If there is, it comes down to whether a used/dinged knife is the gift you want to give.
     
    gunspease and JJ_Colt45 like this.
  3. Danke42

    Danke42

    Feb 10, 2015
    Return it, put his name up here and do better by your friend with something else. Something that's not dinged.
     
  4. WValtakis

    WValtakis Hand Engraving, Anodizing and Embellishment Knifemaker / Craftsman / Service Provider

    May 29, 2004
    Alright, so the ding is tiny and my buddy uses his knives so it's not getting returned...he already loves it. I still feel future buyers need to know that if this seller (@GMox677 ) is in a rush the packaging may be less than sufficient so it's going to be neutral or negative feedback. I'll sleep on it before deciding which...

    Ding
    Screenshot_20190911-161244_Photos.jpg

    Seller's before pic
    Screenshot_20190911-161931_Photos.jpg
     
    Casinostocks, Murphjd25 and jlauffer like this.
  5. Casinostocks

    Casinostocks Factotum Platinum Member

    Mar 20, 2016
    Chip, if you want to leave a feedback which I think that you must (I would if I were you) based on the information in your own post # 41 and # 44, it ought to be a Neutral. Just my worthless 2 cents ;)

    ETA: purely speculative and call me crazy if you will but I strongly suspect that little "chip" happened before that knife was put inside that inferior packaging which you have described.
     
    Last edited: Sep 12, 2019
  6. fonedork

    fonedork Platinum Member Platinum Member

    Jul 7, 2011
    Man just draw on that with a sharpie and give the guy no feedback
     
  7. Lone_Wolfe

    Lone_Wolfe Dazed and Confused Platinum Member

    May 3, 2011
    Based on the fact that you're keeping it, I'd say a Neutral would be fitting.
     
  8. JJ_Colt45

    JJ_Colt45 Gold Member Gold Member

    Sep 11, 2014
    glad you heard back ... and I can understand your frustration as it was a gift and they are sold out as you said ...

    but the seller did right by offering to refund so even as frustrating as it is I don't think negative feedback is warranted but maybe neutral with explanation or no feedback ...

    I would have asked my friend if they cared and if he doesn't as you said then I would just close the book on it and this thread would be enough IMHO.
     
    Sharp & Fiery likes this.
  9. blueboost

    blueboost Gold Member Gold Member

    95
    Jul 26, 2006
    I base way too much of my life around what I can and cannot fit inside of a small flate rate priority mail box. I've passed up selling things simply because I would've had to use a *gasp* random box that would require me to *gasp again* like..
    Measure... And weigh... And stuff.
     
  10. Peter Hartwig

    Peter Hartwig Gold Member Gold Member

    Feb 29, 2008
    Maybe just the way you stated it, but it sounds like all he offered was to refund the original cost, not make you whole(cover return shipping). If I were in his position I would have offered to make you whole or refund at least double the shipping (which I would be facing if I paid your return and selling it again,now with a ding) if you wanted to keep it. It was his fault rather than the shippers.
    I am pretty generous on the feedback and would go with the neutral and explanation, though I don't think it makes that much difference if you gave him a negative as long as it is clear why. Your feedback, your decision.
     
    WValtakis likes this.
  11. Gastonknife

    Gastonknife Gold Member Gold Member

    Dec 15, 2008
    I don't want to make an excuse for poor packaging because that always drivers me nuts when people do it. That ding is pretty small, if your friend is going to use it that could happen in their pocket with some keys/coins, etc. I think the seller apologized and offered a return and your money back, so it definitely does not warrant negative FB. I am assuming he meant he would pay for return shipping as well. If he did not - then that is a problem. If you feel that strongly about it, then a neutral may be an option. I'd probably just not leave FB - but that is just me. Your call of course.
     
    Lance Leon and Vaporstang like this.

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