I don't consider it a "courtesy" for a company representative to come here and address the very real issues that paying customers are having with that companies products. I consider that just plain good business, and good customer relations.
My "gratitude" has to be EARNED, you have to contribute something meaningful for me to be grateful. You don't get my gratitude by just showing up, much less just showing up only when it serves your interests.
It's a safe bet that most, if not the vast majority of members who frequent this sub-forum have purchased multiple Cold Steel products, and recommended Cold Steel products to countless others, resulting in even more sales. I'm sure there are many here who have individually spent hundreds, if not thousands of dollars on Cold Steel products.
I say, if there's any "gratitude" to be given out, GSM/Cold Steel should be grateful to the customers who have spent their hard earned money buying CS products and helping to make Cold Steel a successful and profitable business, the kind of business that GSM would want to buy (the lions share of credit going to Lynn Thompson and his designers). I don't think a little company representation here is a lot to ask in return for our business.
And as far as GSM/Cold Steel personnel not wanting to participate in this forum because we're all a bunch of meanies, let me say this- This is a Cold Steel Knife Forum
. It's not some "non-triggering, safe-space" where only the warmest and fuzziest of sentiments are allowed.
Cold Steel is known for making some of the toughest knives on earth, don't be surprised if the kind of people who buy Cold Steel knives speak bluntly and frankly, with no concern for sensitive feelings. In the knife business you're going to face some inevitable criticism, whether fair or unfair, a Cold Steel rep needs to be just as tough as the knives they sell.
GSM has had a rough start customer service wise. I hope it's just the result of the sale transition and covid/worker shortages. I hope they are able to do better down the road. Mistakes and temporary shortcomings can be forgiven, but if those mistakes and shortcomings become standard business practice, that cannot be forgiven, and people will spend their money elsewhere.
As someone who continues to buy and recommend Cold Steel products, I hope things improve. And I think it would be nice to have some company representation around here now and then. I think such a representative would find themselves welcome by many . After all, we're not really a bunch of meanies