I see you've never gone through the problems of owning a luxuary vehicle lol, but hey here's food for thought. Many Subaru's come straight from the factory with a engine that makes a horrible knocking sound when first started. If the customer complains enough Subaru will change out the pistons with special ones that are more quiet. This actually costs Subaru over 10G every time they do it but it's covered under their warranty! See even an awesome reliable car like Subaru has a dud here and there.
Don't get me wrong I understand where you are coming from, as it's disappointing to buy a premium product and have it not turn out exactly how you hoped for. But you got to give them the chance to make things right, and I know benchmade will. My knife isn't even worth the postage to send in for warranty, yours is at least worth working on.