wolfmann601
Gone, but not forgotton. RIP Ira.
- Joined
- Mar 12, 2001
- Messages
- 7,385
Blues and STeven's comments are enough for me to shop elsewhere!!!
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All For Sale threads must have a pic showing the knife being sold with written date listed, your username & Bladeforums or BFC to prevent photo harvesting from elsewhere - scammers hate this one trick! The rules for The Exchange can be found here. Please read and follow them. Stop using Paypal Friends & Family and follow our best practices to prevent getting ripped off or having a bad deal.
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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Knifeart.com experience
- Thread starter adanac
- Start date
Blues and STeven's comments are enough for me to shop elsewhere!!!
I don't know if Neil readily takes trades....but I do know if I found a problem in a knife from Neil even a month after I got it, he would do whatever he needed to in order to make it right.
Imo, any dealer worth their salt will state "new" or "pre-owned".
Best Regards,
STeven Garsson
That's the way it should be, unfortunately many dealers don't, the worst being Arizona, 99% of their listings are "mint condition" without any further information. And their pictures are so small and bad that they are no help at all.
While 95% of the knives we pick up are direct from the maker, occassionally we get some good offers or an opportunity comes up in person. After reading through this thread this is something we'll definately take into consideration and start doing in the future on our custom knives.
Gentlemen, allow me to extend my thanks for your feedback on said store. It saddens me to know that the overall policies are not very customer friendly. This will definitely impact where I purchase my mid-tech/custom knives from. The bad taste left if the mouths of Kohai999 and Blues is about enough to deter me. There are dozens of places that are excellent in selection, service, price, and shipping, no need to suffer through any snobbery or other BS.
Regarding TNK, I recently purchased a knife from Neil. I was very happy with the overall experience. The communication was very fast, answered my questions, and the shipping was fast.
- Joined
- Apr 27, 2010
- Messages
- 26
As a newbie, I find this forum a good source of info, I hate flying blind and if someone can lend some experience, good or bad I pay attention. Thanks to all!
I have seen the general tone of this post and thought I would add my experience with a recent order/ purchase from Knifeart.
I ordered a small Sebenza Insingo just after Christmas on Dec 26th. The web site stated that orders made would not be shipped until Dec 29th which was ok with me. I was notified that they had sold out of this knife before the web site quit allowing orders on Dec 29th and that they had CRK sending more by next day air. I got my shipping confirmation on Dec 31st and my Insingo arrived on Monday Jan 2nd. The born on card was dated Dec 30th the hand writing on the card was the same as several other CRK purchases I have made at other dealers.
Overall I was very pleased with the speed and communication on this purchase and although I will be forewarned there is no reason that I would not purchase from Knifeart in the future based on this experience.
Disclaimer: This was my first experience with Knifeart and I am providing this information freely only as a satisfied customer YMMV.
Paul
I ordered a small Sebenza Insingo just after Christmas on Dec 26th. The web site stated that orders made would not be shipped until Dec 29th which was ok with me. I was notified that they had sold out of this knife before the web site quit allowing orders on Dec 29th and that they had CRK sending more by next day air. I got my shipping confirmation on Dec 31st and my Insingo arrived on Monday Jan 2nd. The born on card was dated Dec 30th the hand writing on the card was the same as several other CRK purchases I have made at other dealers.
Overall I was very pleased with the speed and communication on this purchase and although I will be forewarned there is no reason that I would not purchase from Knifeart in the future based on this experience.
Disclaimer: This was my first experience with Knifeart and I am providing this information freely only as a satisfied customer YMMV.
Paul
I went back and looked at TNK's policies:
http://www.truenorthknives.com/vcom/conditions.php
I'd like to say that while IN WRITING they look much like Knifeart's policies, I can tell all of you from personal experience that Neil does EVERYTHING he can to make sure that the customer is satisfied with the TNK transaction.
Best Regards,
STeven Garsson
http://www.truenorthknives.com/vcom/conditions.php
I'd like to say that while IN WRITING they look much like Knifeart's policies, I can tell all of you from personal experience that Neil does EVERYTHING he can to make sure that the customer is satisfied with the TNK transaction.
Best Regards,
STeven Garsson
Its not good to read of bad experiences with a vendor, but as someone who is finally starting to venture into custom knives, this info is very helpful...
I'm glad I read this thread, because after searching for dealers, KA WAS on my list to watch.
It has been deleted. There are plenty of other dealers to choose from, that have a good reputation.
The fact that a dealer would decline an order, because of something that was their fault in the first place, is childish and unprofessional imo
I'm glad I read this thread, because after searching for dealers, KA WAS on my list to watch.
It has been deleted. There are plenty of other dealers to choose from, that have a good reputation.
The fact that a dealer would decline an order, because of something that was their fault in the first place, is childish and unprofessional imo
SSonnentag
Stay Sharp!
- Joined
- Feb 25, 2009
- Messages
- 2,165
I don't think you're being entirely fair to AZCK. They clearly mark the knives that are new as being "New from maker" or "New from SHOT," etc. With AZCK you know you are getting a pre-owned knife if it doesn't say it is new. They sell so many knives on consignment that it would be redundant to say pre-owned on 90% of the listings. Pre-owned should be assumed unless it says new in my opinion.
- Joined
- Oct 2, 1998
- Messages
- 45,500
That may be true for the "old hands" like us and the experienced...but what about the neophyte looking to purchase a custom knife who is not a bladeforums member or one that has shopped a bunch of sites for custom knives? Your comments presume knowledge that many or most will not have. Wouldn't it just be better to clearly state "pre-owned knife in mint condition" or something similar?
(That said, I have done business with AZCK several times and have had nothing but good experiences with both current and former ownership.)
I will not rank who I prefer to deal with, but the group, in no order...
Neil at True North
Larry Amoruso at Three Little Indians Custom Knives
Arizona Custom Knives
Steel Addiction
Bladeart
Many other smaller collectors with collections up - knifeology for one
Knifeart has nice knives. I do fully respect, understand, and appreciate their policy of selling only new knives. They ship fast too. And I do buy from them.
As a customer with regard to a long term relationship, for me what is important, however, is not how "good" a vendor or sites does things, but how they react when things take a sh!t or just don't turn out.
I am honest with you, respect you, and trust you with thousands of dollars. Show the same reciprocity and treat me the same if things don't go as planned. It's not asking for a lot and is solid bedrock for long term business.
I will not comment specifically on knifeart except to say what I have said - good knives, upfront pricing, fast shipping, but several instances from reliable sources have given me pause.
And...all the guys in my list above will make it good if you are honest with them. You throw a line of bullshit, you get it in return. I have had knives returned to me because somebody "changed their mind", but in reality they dropped or scuffed it. Lesson to me. Again, the relationship is what matters. Some people get it, some don't, and some really don't give a shit either way.
Neil at True North
Larry Amoruso at Three Little Indians Custom Knives
Arizona Custom Knives
Steel Addiction
Bladeart
Many other smaller collectors with collections up - knifeology for one
Knifeart has nice knives. I do fully respect, understand, and appreciate their policy of selling only new knives. They ship fast too. And I do buy from them.
As a customer with regard to a long term relationship, for me what is important, however, is not how "good" a vendor or sites does things, but how they react when things take a sh!t or just don't turn out.
I am honest with you, respect you, and trust you with thousands of dollars. Show the same reciprocity and treat me the same if things don't go as planned. It's not asking for a lot and is solid bedrock for long term business.
I will not comment specifically on knifeart except to say what I have said - good knives, upfront pricing, fast shipping, but several instances from reliable sources have given me pause.
And...all the guys in my list above will make it good if you are honest with them. You throw a line of bullshit, you get it in return. I have had knives returned to me because somebody "changed their mind", but in reality they dropped or scuffed it. Lesson to me. Again, the relationship is what matters. Some people get it, some don't, and some really don't give a shit either way.
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I haven't dealt with Knife Art very much but my experience was great. I needed to buy a last minute gift for Christmas. I wanted to buy a Sebenza for a friend and get it shipped overnight to be there in time for the holiday.
I actually had a fairly hard time finding what I wanted in stock and the few places I did find one had already quit shipping for the day.
I called and talked to Knife Art. They had what I wanted but there shipper had already picked up for the day. I had pretty much reached the conclusion that I wasn't going to be able to get it there in time.
They not only expedited my purchase but they took the package to Fed Ex in person to make sure it would get shipped out that night. They even threw in some locally made cookies!
I was/am impressed with their service. I had never bought a single thing from them. They don't know me from Adam. But they went out of their way to sell one knife and make a couple of people very happy during the all too busy holidays.
They are A-OK with me.
I actually had a fairly hard time finding what I wanted in stock and the few places I did find one had already quit shipping for the day.
I called and talked to Knife Art. They had what I wanted but there shipper had already picked up for the day. I had pretty much reached the conclusion that I wasn't going to be able to get it there in time.
They not only expedited my purchase but they took the package to Fed Ex in person to make sure it would get shipped out that night. They even threw in some locally made cookies!
I was/am impressed with their service. I had never bought a single thing from them. They don't know me from Adam. But they went out of their way to sell one knife and make a couple of people very happy during the all too busy holidays.
They are A-OK with me.
I just ordered a Sebenza Insingo and had it sent to my son in North Carolina, since they will not ship to Rochester, NY. The post office returned it to KNIFEART, saying it was "Undeliverable as Addressed"... even though it was addressed correctly. So... the post office screwed up.
Then KNIFEART contacts my son and tells him they received the knife back, since the USPS returned the knife. I contacted KNIFEART and they told me if I wanted the knife it would cost me another $10.
That's some customer service, eh? I told them to keep the knife and refund my purchase price. Had this been a private deal, I would have gladly paid the $10. ... but hell, this was a retailer.
I will not deal with KNIFEART ever again.
Then KNIFEART contacts my son and tells him they received the knife back, since the USPS returned the knife. I contacted KNIFEART and they told me if I wanted the knife it would cost me another $10.
That's some customer service, eh? I told them to keep the knife and refund my purchase price. Had this been a private deal, I would have gladly paid the $10. ... but hell, this was a retailer.
I will not deal with KNIFEART ever again.
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I know people happy with them but my experience with Knifeart is not as good. I mailed them once and never got an answer, so I got my Sebenza from another store. While this is something happening everyday in every business, I recently mailed them again asking for another knife to be inspected for me before shipping as I was aware of some QC problems with that brand (guess which one) and if the sample was flawless (I thought this was very important because of living in Europe) then they could tell me how much was the total amount. This time I got a very short answer saying something like "yes, we can look over a knife before it ships"... this didn't transmit a lot of confidence to me and so far never bought from them.
mongomondo
SUPPRESSING FIRE
- Joined
- Sep 17, 2006
- Messages
- 3,290
I ordered a Strider SnG over the phone and specifically asked the guy to check for any sort of blade play and blade centering. He said it was perfect and when I received it the knife had blade play and the blade wasn't centered. I paid for the shipping back and got a refund on it. In my dealings with 1sks, gpknives, newgraham etc. they were all willing to inspect the knife and look it over at my request before shipping it out. I'm not sure if the knifeart guy lied to me or if they just don't know what bladeplay is.
wolfmann601
Gone, but not forgotton. RIP Ira.
- Joined
- Mar 12, 2001
- Messages
- 7,385
I would think by inspecting a knife in accordance with the buyer's request a dealer would limit the risk of having to issue a refund.
A simple quick peek to make sure there is no blade ply and that the blade is centered takes about 10 seconds. Processing a refund and returned item must take somewhat longer.
It is simply good business, or is it not????
A simple quick peek to make sure there is no blade ply and that the blade is centered takes about 10 seconds. Processing a refund and returned item must take somewhat longer.
It is simply good business, or is it not????
I've probably purchased 3-4 knives from KA over the years and had a positive experience each time. I find myself in this forum now, because I'm looking for a dealer to handle another 3-4 high end consignment sales. AZCK seems like a good bet. Any opinions?
Mike
Mike
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