Learning the Hard way (cleaned up)

[Charr]

sounds like multiple epic user failures.

Oh and to be clear on my opinion of this thread - I pretty much agree here, but we all make mistakes, and that is the reality of it. Just learn and move on in this case.

I think that if you start to make that many changes to the knife not long after getting it, then it wasn't the knife for you really. The market is so vast right now, you WILL find something else that is better for your needs/wants.
Just return it and try again. Wouldn't recommend trying the OP's method to anyone, and I am pretty sure the OP agrees with that sentiment at this point.

 

[Yalius]

Imagine if you bought a new phone or television or car and one of the buttons didn't function smoothly and you brought it back to the dealer and they said "We build the phone/television/car the way we want it... not how you want it." They would go out of business.

What, you mean Sony?

 

[BlackyHouston]

You decided not to warranty the lock, and sharpened both sides instead?

Yes, sounded like warranty is a lost cause, and I'm happier doing it my way and not doing any further business with Emerson.

 

[RX-79G]

What, you mean Sony?

Yeah, like Betamax. They ate it on that plan.

 

[Joe58]

Did they fix your lock and charge you for it, offer to replace your blade at your cost and return the knife to factory specifications, or what?



This is where I am. I cannot imagine a knife manufacturer not repairing a lock mechanism due to something that was altered on the blade that had no effect on the lock. This would be like a car manufacturer not replacing defective brakes because the owner spraypainted the muffler.

No. They returned the knife as is with a note indicating I had voided the warrantee by having the edge redone to the V edge, so they would not work on it. I wrote back a semi-polite note on the bottom of a copy of their note expressing my disappointment in their service.

On a side note - the model was a Traveler and I sent it to Nath and he turned it into just a real nice frame lock. Since it was out of warrantee anyway. Lol. Along those lines, I did notice when EKI makes his customs and higher end models they're frame locks. Curious.

But to each his own. If an EKI works for you, that's awesome. That's one of the nice things about our hobby, literally dozens and dozens of choices out there. And these type of threads help provide info, but often times they turn into a pissing contest which is a shame.

 

[cncpro11]

Not to start a war on which is the best edge - just playing devils advocate here. And I own many Emersons and carry one for EDC.

My question would be, why would sharpening my knife anyway I choose void the warrantee? It isn't changing anything on the knife except the way I sharpen my knife. And I'm guessing EKI has seen many awful sharpening jobs come in. It just seems odd that dismantling the knife doesn't void the warrantee, but sharpening does.

Keep in mind - just asking. I have no huge heartburn with the chisel edge, especially since I figured out I can get it sharp, but some of my Emersons I've sharpened to a V edge.

Dunno.

Joe

I was looking for info on EKI warranty service and came across this post.
I find it very odd that you knew that modding the edge would void the warranty, and yet you were surprised and obviously disappointed when EKI returned your knife and told you the warranty was void?

ETA: here is the thread with the quote.
http://www.bladeforums.com/forums/showpost.php?p=12645164

Post #7

 

[RevDevil]

What does that even mean... Its like answering the question of "why does my knife have issues?" by stating a non-related fact.

If I buy a knife and its built poorly and I ask the maker to fix it and he or she gives that answer I would never buy from them again.

Its like a non-direct way of saying "&*^K off, I don't need your business."

Imagine if you bought a new phone or television or car and one of the buttons didn't function smoothly and you brought it back to the dealer and they said "We build the phone/television/car the way we want it... not how you want it." They would go out of business.

That type of attitude is not tolerated in any other industry. Why is it tolerated in the tacticool knife industry? Is it because "Ernie" is a tough guy who build "combat knives for operators"? What a crock...

Relax, no need to get so worked up is there? I mean really. This is not a phone or television or car forum. As a matter of fact those industries do build things the way they want to, why else would Apple still not allow expandable memory, the use of Flash Player, or the user be able to replace their own batteries? They seem to be doing just fine last I checked. That type of "attitude" is what separates one company from another. Emerson has been making knives the same way for over 20 years, and he is still selling the heck out of them. His business is much more than knives, he has all manner of gadgets, gear, trinkets, clips, back packs, books on the way, etc. You don't have to like it, but it is what it is and they are absolutely not for everyone.

The last few Emersons I have bought are all as solid as I would expect.
ETAK
Zealot
Commander
CQC 7 (waveless)

 

[nightman]

Voiding the warranty because of the edge one puts on his blade, if actually true, well that's just plain ignorant.

 

[shinyedges]

Its ernies way or the highway lol some people like being told what to do with their knives. NOT me.

Voiding the warranty because of the edge one puts on his blade, if actually true, well that's just plain ignorant.

 

[suedeface]

154 cm, liner lock, and mediocre fit & finish, OK, I would think that emerson would have at least an excellent warranty to back up his (by today's standards) average knives.

 

[Joe58]

I was looking for info on EKI warranty service and came across this post.
I find it very odd that you knew that modding the edge would void the warranty, and yet you were surprised and obviously disappointed when EKI returned your knife and told you the warranty was void?

ETA: here is the thread with the quote.
http://www.bladeforums.com/forums/showpost.php?p=12645164

Post #7

Yes, you're correct. But at the time, I misinterpreted which was entirely my fault, and I did explain that to them when I sent it in. I have had other problems with items, not just knives, a firearm once, where I freely admitted I was as fault, but the customer service still took care of me. And I offered to pay for the repair. What most annoying was the fact that how I decide to sharpen the edge has nothing whatsoever to do with mechanical operation. I didn't want the blade replaced. If I decide to sharpen it down to a butter knife, it shouldn't effect mechanical operation of the lockbar. And they sell parts and encourage to you to dismantle the knife, which in my way of thinking, is much more prone to causing issues than how it's sharpened. But that doesn't void anything. But Ernie loves the chisel and it's his sandbox. So I moved on. I know I could have taken it apart and bent the lockbar myself and that may have likely fixed it, but I offered to pay them to do it and they declined.

But, I've no desire to rehash old issues that I'm long over. Nothing to be gained. All I was trying to get across was that their knives aren't for everybody, and encourage a potential buyer of one, to do their research. As in any knife purchase. In this thread, I've made no mention of fit and finish, bang for your buck, or about Ernie's personality, etc. There's plenty of info out there easily found. And as I've said, if you like your Emerson, that's a good thing. I really have no problem where or with whom they spend their money.

I'm done now, I promise. Lol.

 

[AmosPaul]

As someone new to knives I have learned a lot from this thread.

1. Even though Emersons are built to be easily taken apart, Emerson owners recommend not doing so.

2. If you have problems with the lock, don't sharpen the blade. If you do so the company will not fix the lock.

 

[shinyedges]

I don't think there is an issue with taking the knife apart, but if you don't like left hand chisel edges and sharpen a v edge on any emerson it voids your warranty.
If something happens and you need warranty service your denied because you put a v edge on instead of keeping the left hand chisel edge. Almost seems like a punishment, "Oh...... you don't like left hand chisel edges??? NO WARRANTY FOR YOU!!" lol Kinda funny actually. That's why research before you buy a product is important.

As someone new to knives I have learned a lot from this thread.

1. Even though Emersons are built to easily taken apart, Emerson owners recommend not doing so.

2. If you have problems with the lock, don't sharpen the blade. If you do so the company will not fix the lock.

 

[Yo Mama]

Epic fail of a thread. (sorry I'm late!)

OP gets the hardest sharpening system known to man, and then blames the maker! One of the easiest knives in the world to sharpen, but it's Emerson's fault! Come on, lame.

And the misinformation about what Emerson will and won't fix is really the worse part. People are speaking for the company who have no right. It's the company's decision and they have a great warranty. Try getting your information straight.

Emerson haters come out as always, and freak out because they "don't get it". You don't need to get it, I and many others "get" it:

 

[cncpro11]

Yes, you're correct. But at the time, I misinterpreted which was entirely my fault, and I did explain that to them when I sent it in. I have had other problems with items, not just knives, a firearm once, where I freely admitted I was as fault, but the customer service still took care of me. And I offered to pay for the repair. What most annoying was the fact that how I decide to sharpen the edge has nothing whatsoever to do with mechanical operation. I didn't want the blade replaced. If I decide to sharpen it down to a butter knife, it shouldn't effect mechanical operation of the lockbar. And they sell parts and encourage to you to dismantle the knife, which in my way of thinking, is much more prone to causing issues than how it's sharpened. But that doesn't void anything. But Ernie loves the chisel and it's his sandbox. So I moved on. I know I could have taken it apart and bent the lockbar myself and that may have likely fixed it, but I offered to pay them to do it and they declined.

But, I've no desire to rehash old issues that I'm long over. Nothing to be gained. All I was trying to get across was that their knives aren't for everybody, and encourage a potential buyer of one, to do their research. As in any knife purchase. In this thread, I've made no mention of fit and finish, bang for your buck, or about Ernie's personality, etc. There's plenty of info out there easily found. And as I've said, if you like your Emerson, that's a good thing. I really have no problem where or with whom they spend their money.

I'm done now, I promise. Lol.

Thank you for your honesty, much appreciated.
I kind of shake my head at the voiding warranty thing myself and probably wouldn't buy Emersons if I didn't like the chisel edge as much as I do.

 

[Charr]

Epic fail of a thread. (sorry I'm late!)

OP gets the hardest sharpening system known to man, and then blames the maker! One of the easiest knives in the world to sharpen, but it's Emerson's fault! Come on, lame.

And the misinformation about what Emerson will and won't fix is really the worse part. People are speaking for the company who have no right. It's the company's decision and they have a great warranty. Try getting your information straight.

Emerson haters come out as always, and freak out because they "don't get it". You don't need to get it, I and many others "get" it:

I really don't mean to be rude here, but 3 things:

1. It feels like you posted this almost purely to rag on people in this thread, not to be a part of the conversation in any way, which seems odd. I try not to be one to judge (and I'm obviously failing here), but this seems a little strange to me.
You start by saying it's a fail of a thread. You insult the OP, who admitted that he messes up, and then gave people who disagree with you on this (haters) trouble without a reasonable argument, or any logic/evidence besides a picture of your knife.
I will say though that it is a very good picture. Good composition, and it really does show off that nice stonewash (I mean that wholeheartedly).

2. I do understand that there is some confusion about the warranty service offered by Emerson, but instead of just telling us all we're wrong, why not let us know what the real warranty is. It would help out anyone interested in Emerson who is having reservations about them because of the confusion, and it would help resolve some of the issues here.
Not to mention, several people here have said that Emerson has denied them warranty service because of sharpening method, so unless you are attempting to call those people liars, then there is at least some truth in what is being stated in this thread.

3. I find the concept of "you don't need to get it" to be a little trite. You are saying that we are all wrong, but again, offer no real explanation, and then claim to "get it" as you say. I have issue with this, as it A: makes no sense logically, and B: seems quite rude.
Also, this is a community meant to allow people who share a hobby and a passion to communicate, and instead of trying to help, you are essentially just saying that we are wrong, you are right, and you have no need or reason to tell us why or attempt to help others who share your hobby.
I mean no offense to your character at all, but your own words speak for themselves on this. I have no personal issue with Emerson knives, but I am certainly one of the people who "don't get it" on both the level of the product itself and the company as a whole, so I certainly don't mind someone trying to explain it to me, or at least giving me more useful information, but I don't see a need or a reason for this behavior in this case.

Sorry, I'll get off my soap box. Been a long week and I admittedly might be unloading on you a little, but this post got me very angry.

And I will say as a side note that I don't like the chisel edge for cutting geometry, but I do get the utility purpose of the design. I would like to see it in a somewhat better steel, and I would probably like it more for a field knife. I don't personally understand why Emerson would want to void a warranty for changing that though, and I have not heard of anything similar form another company (please correct me if I'm wrong).

 

[shinyedges]

I'm curious what misconceptions about the warranty your talking about? The info were discussing is taken from Eki website..

Epic fail of a thread. (sorry I'm late!)

OP gets the hardest sharpening system known to man, and then blames the maker! One of the easiest knives in the world to sharpen, but it's Emerson's fault! Come on, lame.

And the misinformation about what Emerson will and won't fix is really the worse part. People are speaking for the company who have no right. It's the company's decision and they have a great warranty. Try getting your information straight.

Emerson haters come out as always, and freak out because they "don't get it". You don't need to get it, I and many others "get" it:

 

[Yo Mama]

I really don't mean to be rude here, but 3 things:

1. It feels like you posted this almost purely to rag on people in this thread, not to be a part of the conversation in any way, which seems odd. I try not to be one to judge (and I'm obviously failing here), but this seems a little strange to me.
You start by saying it's a fail of a thread. You insult the OP, who admitted that he messes up, and then gave people who disagree with you on this (haters) trouble without a reasonable argument, or any logic/evidence besides a picture of your knife.
I will say though that it is a very good picture. Good composition, and it really does show off that nice stonewash (I mean that wholeheartedly).

Thanks for the compliment!

[/QUOTE]2. I do understand that there is some confusion about the warranty service offered by Emerson, but instead of just telling us all we're wrong, why not let us know what the real warranty is. It would help out anyone interested in Emerson who is having reservations about them because of the confusion, and it would help resolve some of the issues here.
Not to mention, several people here have said that Emerson has denied them warranty service because of sharpening method, so unless you are attempting to call those people liars, then there is at least some truth in what is being stated in this thread.[/QUOTE]

My biggest thing here is that ALL the major manufacturers have the same-ish wording. It's to cover stupidity. In today's age of sue everyone, it's best to send in a blade and see what the company does. You'll find so many stories of Emerson coming through just fine on warranty issues.


[/QUOTE]3. I find the concept of "you don't need to get it" to be a little trite. You are saying that we are all wrong, but again, offer no real explanation, and then claim to "get it" as you say. I have issue with this, as it A: makes no sense logically, and B: seems quite rude.
Also, this is a community meant to allow people who share a hobby and a passion to communicate, and instead of trying to help, you are essentially just saying that we are wrong, you are right, and you have no need or reason to tell us why or attempt to help others who share your hobby.
I mean no offense to your character at all, but your own words speak for themselves on this. I have no personal issue with Emerson knives, but I am certainly one of the people who "don't get it" on both the level of the product itself and the company as a whole, so I certainly don't mind someone trying to explain it to me, or at least giving me more useful information, but I don't see a need or a reason for this behavior in this case.

Sorry, I'll get off my soap box. Been a long week and I admittedly might be unloading on you a little, but this post got me very angry.

And I will say as a side note that I don't like the chisel edge for cutting geometry, but I do get the utility purpose of the design. I would like to see it in a somewhat better steel, and I would probably like it more for a field knife. I don't personally understand why Emerson would want to void a warranty for changing that though, and I have not heard of anything similar form another company (please correct me if I'm wrong).

[/QUOTE]I appreciate you're thoughtful dialogue. My point is that I myself did not get it! I didn't until I owned one. It's just a different breed of knife. I'm no fan boy, I love all my blades, but there is a special place in my heart for Emerson. It's not for everyone, a lot of people don't like the hardware, steel, materials, fit and finish, grind.....but these are all the reasons I bought mine!

No manufacturer will warranty a knife that has been reground.

In hindsight, I may have had to much coffee this morning when I posted. Thanks for your comments. Take care.

 

[lobo9er]

Huh voids warranty on the rest of the knife by sharpening a v on the Blade?... Interesting... Does sharpening in general void the "warranty"?

 

[Yo Mama]

Only regrinding voids the warranty or improper sharpening. Also just like any company if you sharpen the heck out of it over many many many many many many years it's not covered. Usually the company only offers a replacement if it was a manufacturer defect not long term wear.

BTW to grind a v grind on a chisel grind you're moving quite a bit of metal.