Leatherman warranty Fiasco

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Wow -

Let's see - guy has a 20 year old Leatherman tool which apparently has provided good service through the years. One day guy is watching drool tube and sees some guy (late boy scout by the way, not lastboyscout) who does videos and has several on Leatherman tools. Guy finds video where last boy scout buys two beat up PST's at a pawn shop for $25 and then sends those in to Leatherman for "warranty" repair to which leatherman sends late boy scout two new 300s supertools.

Then guy puts his PST in a cardboard shipping envelope (which he had to pay for at the post office) and ships first class with tracking which, incidentally, would cost more than just using a FREE priority flat rate box that includes tracking and $50 insurance coverage.

Leatherman receives an empty envelope; you'll never EVER get anyone here to believe that leatherman has someone that randomly opens packages, reseals them with scotch tape and then refuses the package back to the post office.

A few lessons to learn here:

1 - if you have a tool for 20 years, maybe it is time to show some respect and support to the company and just buy a new one rather than trying to take advantage of them and their forever warranty, although you are free to take advantage of a forever warranty if that is the kind of person you are.

2 - Use a box and not an envelope to ship - it only costs $5 and some change to ship in a small flat rate box. Wrap your item securely and put stuffing in the box to keep the item from banging around in the box. I have shipped literally hundreds of packages this way with zero loss.

3 - You show something about yourself when you post vulgarity on a companies web site because something did not go your way. Entitlement mentality may get you through childhood, but it will slap you in the face when you get into the real world.


Also - the forum rules tell you not to insult other members and also not to use the jerkit smiley outside of the whine and cheese forum.

We are seeing some real "gentlemen" coming here lately, too bad they are all mouth and have no appetite to absorb good advice.

best

mqqn
 
mqqn said:
Wow -

Let's see - guy has a 20 year old Leatherman tool which apparently has provided good service through the years. One day guy is watching drool tube and sees some guy (late boy scout by the way, not lastboyscout) who does videos and has several on Leatherman tools. Guy finds video where last boy scout buys two beat up PST's at a pawn shop for $25 and then sends those in to Leatherman for "warranty" repair to which leatherman sends late boy scout two new 300s supertools.

Then guy puts his PST in a cardboard shipping envelope (which he had to pay for at the post office) and ships first class with tracking which, incidentally, would cost more than just using a FREE priority flat rate box that includes tracking and $50 insurance coverage.

Leatherman receives an empty envelope; you'll never EVER get anyone here to believe that leatherman has someone that randomly opens packages, reseals them with scotch tape and then refuses the package back to the post office.

A few lessons to learn here:

1 - if you have a tool for 20 years, maybe it is time to show some respect and support to the company and just buy a new one rather than trying to take advantage of them and their forever warranty, although you are free to take advantage of a forever warranty if that is the kind of person you are.

2 - Use a box and not an envelope to ship - it only costs $5 and some change to ship in a small flat rate box. Wrap your item securely and put stuffing in the box to keep the item from banging around in the box. I have shipped literally hundreds of packages this way with zero loss.

3 - You show something about yourself when you post vulgarity on a companies web site because something did not go your way. Entitlement mentality may get you through childhood, but it will slap you in the face when you get into the real world.


Also - the forum rules tell you not to insult other members and also not to use the jerkit smiley outside of the whine and cheese forum.

We are seeing some real "gentlemen" coming here lately, too bad they are all mouth and have no appetite to absorb good advice.

best

mqqn
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This sums it up.^.....

Leatherman makes good on warranty work even if the tools are broken in obvious neglect or purposeful breakage. They have US manufacturing and produce a great product for the price , all things considered. To think they would "steal" your old broken pst to save a few bucks......even if this happened a few hundred times this month is crazy. 200 occurances times the cost of a new wingman is probably only 6000 after shipping to its customers..... pennies to a large company that would create a whirlwind of angry customers that would take to social media and forums and ruin the great reputation of an old company in no time.
In using a flat rate box for 6 bucks covers you for 50 bucks insurance and tracking, well exceeding the value of an old pst. This is no conspiracy. It is highly doubtful that you would have given much business to Leatherman considering you were not willing to realize a 20 year service of a great tool deserves a repeat purchase rather than a trade in of the old tool.
 
Insults, arguments, and hallucinations shall stop immediately. That is, unless someone starts handing out tin foil hats.
 
Can one's ignore list reach a maximum capacity? I'm actually starting to worry about this.
 
AdamFuzzyballs said:
It sucked so bad that you had it for 20 years? And wow, your first two posts are badmouthing a company with an extremely loyal following with little to no evidence. Off to a great start:thumbdn:
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THIS ... why would you keep and use a tool that sucked anyway til it breaks? Around the holidays it is worse but anytime theft is a possibility sadly ... but trying to save a couple bucks isn't worth the hassles in the end. I also agree with a previous post to always pack in a box and pack and tape well it limits chance of damage and deters theft isn't so easy or quick to open a box unnoticed. I usually stay out of posts like this but think you are flat wrong.
 
cyclingLymie said:
Your opinion.......... but guess what. F your opinion. :D
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Lymie- Happy New Year & welcome to BladeForums!

I hope that you don't mind, but I took the liberty to go on Facebook & read the vulgar rant that you sent to Leatherman.

I then when on your FB profile. I clearly see where you made your first mistake (these 2 pictures copied off of your FB Profile/Timeline prove my case in point).

Please pay attention, because if you happen to ever again come upon this same intersection in life, you need to take a right on Needless Road, instead of going straight.

BladeForums, definitely need less thread's & people like you, who take the need more route. ;)

And some more helpful advise: use a small flat rate box when shipping a knife or tool, in lieu of an envelope- IMO, they work better! :thumbup:

Edit: It's nice to see that you're wearing your helmet! :thumbup:
 
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abarnhart said:
Social media stalking for the win.
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If Lymie, chooses to come on OUR forum & share links to his FB page (which is a "public forum" for the entire World to see), it's not my problem. He even provided the FB link here on BF in his OP. I clicked on it, & those pictures are there for everyone to see. No stalking at all.

And btw mqqn: excellent post! :thumbup: :thumbup:

Edit: Furthermore, if the Moderator's ask me to remove them, I'll kindly do so. :thumbup:
 
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That Facebook post is comical and absolutely despicable at the same time. You should probably sit back and put some thought into a situation before jumping to a conclusion and also hurling unneeded insults .
Seems you are pointing your anger in the wrong direction in quite a few instances. Doesn't look to me (or many others) Leatherman is the problem here nor are the individuals here offering up a little bit of help on your packing practices. If the correct steps were taken before and during your shipping you may not be going through this situation.

"You can catch more flies with honey than with vinegar."
 
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Personal attacks are all you have? Even your moderator has to toss one in. LOL

Theft sucks, I wouldn't wish it on anyone, Except maybe you all. :) Enjoy your karma.
 
cyclingLymie said:
Personal attacks are all you have? Even your moderator has to toss one in. LOL

Theft sucks, I wouldn't wish it on anyone, Except maybe you all. :) Enjoy your karma.
Click to expand...

I hope you have enjoyed yours :thumbup:

PS: leatherman didn't take your stuff ;)
 
If you had this Leatherman for twenty years, it must have been given to you before birth, cause you're acting like you're twelve.
 
Postal thieves are experts at exploiting the inherent weakness of shipping envelopes. A company like Leatherman, would not be involved in your item's disappearence.
 
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