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Leatherman warranty Fiasco
- Thread starter cyclingLymie
- Start date
- Status
on_the_edge
Gold Member
- Joined
- Jan 31, 2006
- Messages
- 11,711
Yet another example of how stupidity "hurts". It is stupid to ship a knife in an envelope. If the OP learns nothing else from this thread, hopefully it will be that. If not and he repeats his mistake, he will--sooner or later--have the same result.
My point is that my experience (which I doubt is unique) is that envelopes are not the bane of the shipping world's existence as some folks here seem to believe.
I have received literally dozens of packages from China in the past year, all either padded envelopes or regular envelopes, and all with odd-shaped items in them, with no problems.
I've even gotten vacuum tube-based items WITH THE TUBES sent to me, intact from China, in envelopes.
Further, the post office has an explicit category describing envelopes with odd shaped or non-flat items.
If the failure rate for delivery were as high as some people here proclaim, the USPS would eliminate the method as they'd be paying out entirely too much in claims of items lost in shipping ('takes a lot of shipping income to make up for a $500 claim on a lost knife).
It's no different than saying all XXXX knives must be crap, because you got a bad example.
I've had very expensive items get destroyed that were expertly packed in proper packaging. It doesn't make me think that an expertly packed item is going to get destroyed.
One big picture though, is that if people pay the extra nickel for insurance and at least pack withing the guidelines of the shipper, they don't have to worry.
- Joined
- Jun 15, 2011
- Messages
- 325
Couldn't agree more. Well written.
- Joined
- Jan 7, 2016
- Messages
- 14
apparently it was even more stupid for Leatherman to sit on the "Envelope" package for 4 business days.
I do love it when someone pulls a Spartcus and they don't get the result they hoped for.
If anyone from Leatherman is watching this thread and facepalming/shaking their collective heads etc. and it seems like theives are targeting your mail you can add a new address for returns and name it something like "XYZ Tooling". Then the packages fly under the radar for the most part.
If anyone from Leatherman is watching this thread and facepalming/shaking their collective heads etc. and it seems like theives are targeting your mail you can add a new address for returns and name it something like "XYZ Tooling". Then the packages fly under the radar for the most part.
- Joined
- Mar 16, 2015
- Messages
- 1,850
So you leave a tool in a bad environment, for a long period of time without the proper maintenance, then blame the tool when it rusts up? Cool. And also, multitools are inherently less effective as pliers than the devoted tool. That's the tradeoff you get when you pick a multitool. That renders your complaint pretty much invalid. You sound like someone who's used to getting his way when he throws a fit.
- Joined
- Dec 21, 2013
- Messages
- 1,987
If this thread stayed open in perpetuity, I doubt that there would be a single post that takes the side of the OP. We're all familiar with the C.S. Lewis quote, "integrity is doing the right thing, even when no one is watching." If this behavior is what OP thinks is good to share with the world, I shudder to imagine what he hides.
- Joined
- Dec 11, 2013
- Messages
- 1,257
here only to shed light on Leatherman. I have collected, traded, sold, returned dozens without issue. I bet They will send you a new in box tool, if you spend your time explaining yourself and relaxing. They are despite your misfortune the best bang for the dollar in the cutlery world.
They have replaced or repaired too many to count for me, good luck resolving your issue, Until then, you'll be naked without one.
They have replaced or repaired too many to count for me, good luck resolving your issue, Until then, you'll be naked without one.
yet you ignore the insults in post #8? If the forum wants to dish the insults, then the forum can receive them. I insulted Leatherman, not a user. If you insult me, I can insult back, if you find that childish, then don't start it.
Again, the package wasn't opened by a sorting machine.
- Joined
- May 9, 2002
- Messages
- 12,619
I just don't buy this conspiracy theory that Leatherman steals broken tools
You don't get to be a multi-million dollar powerhouse by bilking damaged tools in an elaborate shell game with the consumer and the USPS. Which is more likely? Tim Leatherman sitting on top of a pile of robbed and useless tools as he cackles maniacally for some illogical reason...or some cretin handling the mail along the way cut open heavy envelopes to see if he could find some free goodies?
Here's my thoughts: If Leatherman did indeed possess the envelope for 4 days, my guess is that they have a mail room. The holidays are busy time. You can't possibly expect LM to receive and respond to every piece of mail that drops in during the ramp up. I'm thinking that a bulk amount gets delivered, then there is some sort of protocol where mislabeled or defective mail is then shipped back to the USPS as undeliverable. It's not like some nice gal at the front desk goes through 4 or 5 letters as she casually chats with Mr. McFeely about his postal route.
My guess is that someone along the way from OH to OR saw a nice soft package with a hard heavy lump in it and decided that they deserved it more than you or LM.
LM does not owe you anything as you sent them nothing as far as they are concerned. If they gave a tool away to everyone who sent them an empty envelope with a slash in the bottom, they would be handing out a lot of tools to a lot of disingenuous folks who played the system (not even insinuating that you did this, but you can see how it would be an easy way to get a nearly free tool for the price of postage).
In short, instead of flipping out and spewing your anger all over the net, I would have contacted LM directly. Im sure they would have worked something out. Hell, had you not come across as such an angry fella intent on upsetting the apple cart here at BFC, I would probably send you one of my very lightly used LM tools at no cost to you. This a community that likes to help people out when they really need it. I just don't think you are looking to be made whole though. I think you just want to be angry because the universe had that audacity to inconvenience you with the loss of a 20 year old tool someone stole from the mail.
Always, always, always insure. $50 worth of insurance would have cost you no more than a couple bucks.
You don't get to be a multi-million dollar powerhouse by bilking damaged tools in an elaborate shell game with the consumer and the USPS. Which is more likely? Tim Leatherman sitting on top of a pile of robbed and useless tools as he cackles maniacally for some illogical reason...or some cretin handling the mail along the way cut open heavy envelopes to see if he could find some free goodies?Here's my thoughts: If Leatherman did indeed possess the envelope for 4 days, my guess is that they have a mail room. The holidays are busy time. You can't possibly expect LM to receive and respond to every piece of mail that drops in during the ramp up. I'm thinking that a bulk amount gets delivered, then there is some sort of protocol where mislabeled or defective mail is then shipped back to the USPS as undeliverable. It's not like some nice gal at the front desk goes through 4 or 5 letters as she casually chats with Mr. McFeely about his postal route.
My guess is that someone along the way from OH to OR saw a nice soft package with a hard heavy lump in it and decided that they deserved it more than you or LM.
LM does not owe you anything as you sent them nothing as far as they are concerned. If they gave a tool away to everyone who sent them an empty envelope with a slash in the bottom, they would be handing out a lot of tools to a lot of disingenuous folks who played the system (not even insinuating that you did this, but you can see how it would be an easy way to get a nearly free tool for the price of postage).
In short, instead of flipping out and spewing your anger all over the net, I would have contacted LM directly. Im sure they would have worked something out. Hell, had you not come across as such an angry fella intent on upsetting the apple cart here at BFC, I would probably send you one of my very lightly used LM tools at no cost to you. This a community that likes to help people out when they really need it. I just don't think you are looking to be made whole though. I think you just want to be angry because the universe had that audacity to inconvenience you with the loss of a 20 year old tool someone stole from the mail.
Always, always, always insure. $50 worth of insurance would have cost you no more than a couple bucks.
Again.
It is far more likely that the item fell out of the unsecured end of the flimsy untaped envelope after it was opened in the sorting machines, than it is likely that either leatherman or a well paid postal employee stole it. Honestly, i don't know where people get the idea that postal employees are such thieves. In the many hundreds of transactions I've done on and off this forum...I have yet to have a lost or stolen package.
It is far more likely that the item fell out of the unsecured end of the flimsy untaped envelope after it was opened in the sorting machines, than it is likely that either leatherman or a well paid postal employee stole it. Honestly, i don't know where people get the idea that postal employees are such thieves. In the many hundreds of transactions I've done on and off this forum...I have yet to have a lost or stolen package.
Personal attacks are all you have? Even your moderator has to toss one in. LOL
Theft sucks, I wouldn't wish it on anyone, Except maybe you all.Enjoy your karma.
Yep....thanks for the info but we're no longer interested.
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