Manufacturers, please heed the call...

You could all solve the problem by not using internet knife suppliers. If you go into a store, pay what the knife is really worth, you can pick your version of the knife and get the edge you want. The knives you reject will go back to the factory and they will know why it's been rejected. Better yet, if you buy from a real knife store and its dull, they will sharpen it for free.

Remember, you get an internet discount and instant internet gratification for a lower price...however there is still an additional cost, since you get pot-luck when it comes to edge and fit/finish. That being said, instead of bellyaching on this forum, send your dull knives back to the factory so they will know what their customers really want.

Lots of issues with this statement. (Not that I'm surprised.)

First, you don't get instant gratification with an internet purchase because you have to wait for the knife to be delivered. Picking one up in person would be a lot more "instant" imho. (Assuming that there is a knife store in your neck of the woods.)

Second, many excellent internet purveyors will actually examine a knife on your behalf if you make that request...And judging by the number of knives found wanting by certain manufacturers, the chance of getting a sharp one in any given shop with relatively limited stock in a particular pattern is a crap shoot at best.

Third, the last thing I want (generally speaking) is to have my knife sharpened by someone in a shop. There are plenty of variables in that equation that can go wrong.

And finally, discussing the matter here amongst like-minded friends (in most cases) does not preclude folks contacting the manufacturers via email, phone call or (when warranted) by returning a knife.
 
You could all solve the problem by not using internet knife suppliers. If you go into a store, pay what the knife is really worth, you can pick your version of the knife and get the edge you want. The knives you reject will go back to the factory and they will know why it's been rejected. Better yet, if you buy from a real knife store and its dull, they will sharpen it for free.

What a lovely, noble sentiment. In a perfect world we would all have wonderful knife stores within driving distance (say.... 75 miles? ) that carried the knife brands we wanted, the knife styles we wanted, etc. We have the normal sporting goods stores around here, but the only "knife store" we have around here closed some time back.

BTW, we are a city of about 1.5 million people when you include the entire metropolitan area.

It is off base to think that the only reason someone buys on the internet is attributed to your faulty reasoning. For me, no internet means no knives from the upper end makers I want. Perhaps your experience is different, no?

As for having someone else sharpen my knife..... NOPE. If I knew them, OK. A knife store clerk or sporting goods store clerk? Not a chance. I have seen them "go get Bill because he knows how to work that machine" at the Bass Pro Shops when someone wants a new edge on their knife. No thanks.

Remember, you get an internet discount and instant internet gratification for a lower price...however there is still an additional cost, since you get pot-luck when it comes to edge and fit/finish. That being said, instead of bellyaching on this forum, send your dull knives back to the factory so they will know what their customers really want.

If they had good QC, it wouldn't be pot luck. They would turn out a good product in a reliable basis, and QC would be a small part of their operation. The problem is that they used to have it, now they don't. I shouldn't have to send a brand new factory fresh knife anywhere... to a factory, seller, or store to make it cut since I consider a knife by definition to be a cutting tool. Sending it back to make it a cutting tool is total hogwash. I do my own QC for my company, and they can do theirs for their own product.

Since there are a great deal more people that have sharpening challenges than those that sharpen easily, I often wonder just how many sales have been lost by makers that don't put in that last 45 seconds for the finish pass at the belt. Just as many people brag about sharp blades as complain about dull ones. I think "out of the box sharp" blades sell knives, and I think dull knives put customers off. If I had challenges sharpening (as many of my friends do) I would be thrilled to have the knife (a cutting tool) come sharp and ready to used. I would buy another of that brand. If I got it and it was like cutting with a screwdriver, I would never buy that brand again.

Elliot brought up a great point, too.

I buy from three different guys on the net, and some of the brands touched on here are my favorites. All three of the internet vendors have not only made sure I got what I wanted (not gonna do it Elliot..... :D) but even if there was a question they stood behind me 100%. One even called the factory for me on a knife that was no longer made to make sure they could get a couple of extra scales since the scales on the knife fit poorly. Thanks Tom!

I am lucky I guess. Since I have NO knife stores locally to buy the products I want, I have found some great vendors on the internet. I buy with great confidence from fellow knifeknuts that know their stuff.

Robert
 
Last edited:
no knife should be a dull knife. period. i love sharpening my knives, but only after i used it for some times.

falah
 
The internet is the only way many of us, especially outside the USA have any chance of buying a knife these days.

As for "bellyaching on this forum" and just sending them back, that cat won't jump either. A forum is the place to discuss knives, their strengths and shortcomings. It's expensive and annoying sending back a product that should never have come out in the first place.

You make a good point willgoy. I sent a knife back for blade wobble. It was sharp though. The knife I got in return had no blade wobble, but a gap in between the bolster and liner on one side.I could live with it. When I put an edge on it, I got a knife with blade wobble again. Not bad, but......:rolleyes:
I wonder if they would swap this one out after I sharpened it? probaby.
 
Does the warranty cover bad edges from the factory? I have a gec Barlow that I can't get sharp with the stones I got. It's a nice knife, I like the size and quality but it's a bummer I can't use it. I'm thinking about sending it to gec and see if they can fix it up or replace it with a better one.
 
Even at the brick and mortar store you'll be hard put to find a knife with a decent edge simply because at the factory they don't take the time or care to deliver a proper blade. Been there, done that.

Before posting the OP I wrote to one of the factories named here as having regularly dull edges, I wrote asking if I could get one of their knives with the blade properly centered between the liners and with a good edge, and they still haven't responded. I think they never will. Which is great as far as I'm concerned because I'd much rather send that money to Wilfred Works.

I hate it when I learn of a US manufacturer of traditional folders having financial problems but, as it has been pointed out in this thread, the market is the market. With their shoddy work they are incurring in financial suicide.

By the way, I enjoy sharpening my knives and I do a pretty damn good job at it, if I may say so. Again, though, who wants a watch that can't keep time?
 
A lot of the people on this forum who complain about out of the box knives live in areas that have knife stores within 2 hours. I don't. I do however travel around to areas that do have stores and visit a few gun and knife shows a year. I save my money and hand pick. I get the joy of waiting :)

But still, that can't satisfy me, and I do buy over the internet all of the brands mentioned on this thread. If I get a turkey, I send it back to the company. However, I don't expect custom quality in a Queen, or even a Case/Bose, as many do here. If I buy a $300 knife, I expect $300 service and get it...a hand picked specimen. You need to build a relationship with your internet supplier, don't save %10 and risk not being pleased.

I've worked in Quality and know that if my customers don't communicate to me, I don't have a snow balls chance in hell of satisfying them. Nobody wants the customer to be rejecting their product, but if the customer doen't send it back, how will the manufacturer know? If you "care about the knife industry" don't bellyache on the forums, send back your knives to the company.

Never been disappointed by any knife manufacturer on warranty repair (CONUS and OCONUS) except one, and they don't make traditional knives.
 
I have always thought part of the reason is the traditional market has devolved into one of collectors, not users. This has let manufacturers and makers get away with it because most buyers just purchase for display, not use.

The companies that always provides a sharp edge are Buck and RR. They have always been seen as users knives so the expectation is there to have a good edge
 
, but if the customer doen't send it back, how will the manufacturer know? .

Sorry for heyjacking a half sentence, But a knifecompany has to see the problem with extremly bad fit and finish or butterdull knifeedges? surely they must know how a good knife look like?

Bosse
 
Sorry for the misunderstanding, NirreBosse. What I mean, is that the manufacturer isn't aware of the poor knife, unless the dealer or customer sends the knife back. For example, when I worked in a hotel as a dishwasher, the hotel manager would stop down to dishwashing station to see what the customers were returning and not eating He would look for any obvious obvious patterns, for example nobody seems to like todays string bean casserole. He then would go to the kitchen, inspect the food and talk to the cooks. Knife manufactuers need the poor quality knives shipped back so they can see what the problem is and thus figure out how to fix it.

I was in a knife store last year and found a beauty Mt.Man with some excellent maple burl. Unfortunately I also found a flaw in the bolster, that was not noticed by the shop personnel. It was the last one in stock, but the owner wouldn't sell it to me. He was going to ship it back, since it should have never left the factory. I offered to buy it at a discount, but he said it was more important for the manufacturer to know of the problem than for him to avoid the return, but still sell the knife, allbeit at a discount.
 
Back
Top