Meh.. Knifeworks.com!! Partial refunds?? yuck.

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mystro

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Long story short. When Knifeworks.com gets your money and you have a problem with the knife, you will not get a full refund back. They dont stand behind the product and will screw you with a partial refund.:barf: You will be paying shipping to and from them for the return. Life is too short to argue on the phone ever again. They could have stepped up but choose to recite their policies. No thanks Knifeworks.com
 
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knifeworks has a pretty solid reputation around here. I'm looking forward to the details on what went wrong with this one.
 
There was a issue with the lock. The manufacture of the knife even has a no question asked return police that states for any reason you are not 100% satisfied with our knives, you may return it with in 30 days for a full refund where you purchased it. I was well within the 30 day period. Knifeworks.com policy is different and they chose to dismiss the manufacturers warranty even though they chose to sell their products. These high volume .com knife stores should not be able to sell higher end knives. I am out only $15.00 for the entire experience but knifeworks.com could have stepped up instead of stating their own store policies over the phone. I buy a lot of knives from different places and never had a issue like this. I called the manufacturer of the knife and they stated I should have received a FULL refund. They also stated that because I didn't buy he knife directly from them there was little they could do but give me a $15.00 credit to their store. Uggg.
 
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Which knife, just out of curiosity? Also what was the initial price of the knife and how much did you get back for it? I've dealt with Knifeworks on a few occasions without any headaches.
 
I am not sure if I should say the manufacturer. The knife was over $150.00. Oh well, I guess the moral of the story is..."a manufacturer warranty claim can be clouded pending where you buy it at."
 
morrowj_98 said:
knifeworks has a pretty solid reputation around here. I'm looking forward to the details on what went wrong with this one.
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Wow... I am with you. I have bought more than a few from Roger over there and my experience has always been great.

Roger is the owner; perhaps you could try him and see what he says. Would you post back what the final results of your efforts are on this thread?

Robert
 
KnifeWorks return policy, from their web site:

"Items returned for a refund must be in new and re-saleable condition. Additionally all original packaging materials must be returned. Returned merchandise not meeting these conditions are subject to a 15% restocking fee, which is deducted from the refund amount.
"If your merchandise is defective, it will be replaced during the first 30 days after invoice date on unused items ONLY. After that time period, we ask that you contact the manufacturer directly for any defects covered by their warranty. If you decide to send you knife back to us on a defected item for a refund or replacement, you will be responsible for the shipping charges back to us and we will ship it back to you for free of charge."

That's pretty straight-forward.
 
He is on vacation for the week. Talking to the owner was my first request when the conversation broke down. For $15.00, I have spent all the amount of time I care to. It was aggravating enough for $15.00. I'll be buying my production knives elsewhere.
 
mystro said:
There was a issue with the lock. The manufacture of the knife even has a no question asked return police that states for any reason you are not 100% satisfied with our knives, you may return it with in 30 days for a full refund where you purchased it. I was well within the 30 day period. Knifeworks.com policy is different and they chose to dismiss the manufacturers warranty even though they chose to sell their products. These high volume .com knife stores should not be able to sell higher end knives. I am out only $15.00 for the entire experience but knifeworks.com could have stepped up instead of stating their own store policies over the phone. I buy a lot of knives from different places and never had a issue like this. I called the manufacturer of the knife and they stated I should have received a FULL refund. They also stated that because I didn't buy he knife directly from them there was little they could do but give me a $15.00 credit to their store. Uggg.
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Most stores have their own policies and don't adjust their policies to match the manufacturer warranty. Knifeworks isn't going to have a Spyderco policy, a Benchmade policy, then a Chris Reeve Knives policy. I've read their Returns policy http://www.knifeworks.com/faq.aspx which seems to be quite fair and seems to be setup to avoid having people "buy to try with intention to return".

What portion of their policy is unfair?
 
The manufactures warranty is different so who's policies takes precedent? I would have thought the manufacturer because they chose to be a distributor. There was a problem with the lock but let's move past that. The manufacturer has a NO questioned asked return policy with in 30 days.
This is where customer service has to step up for the greater good of the customer.
The manufacturer already agreed with my right for a full refund and would give me a $15.00 credit to their store so the manufacturer had to step up for the short comings of the store that sold their product.
Why did it ever have to come to this in the first place?
TomTerrific said:
KnifeWorks return policy, from their web site:

"Items returned for a refund must be in new and re-saleable condition. Additionally all original packaging materials must be returned. Returned merchandise not meeting these conditions are subject to a 15% restocking fee, which is deducted from the refund amount.
"If your merchandise is defective, it will be replaced during the first 30 days after invoice date on unused items ONLY. After that time period, we ask that you contact the manufacturer directly for any defects covered by their warranty. If you decide to send you knife back to us on a defected item for a refund or replacement, you will be responsible for the shipping charges back to us and we will ship it back to you for free of charge."

That's pretty straight-forward.
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mystro said:
I am not sure if I should say the manufacturer. The knife was over $150.00. Oh well, I guess the moral of the story is..."a manufacturer warranty claim can be clouded pending where you buy it at."
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Was it $150 or $15, you have used both prices in your posts.

I would like to know what manufacturer will not honor a warranty becuase you bought it from a store? That makes no sense to me who cares who sold it as long as it was unaltered they still produced it, and if it was $150 and the manufacturer will not honor it i really want to know who it is so I can avoid them.
 
The knife was over $150.00. I got a partial refund and lost $15.00 on the entire deal. The manufacturer will honer it. The manufacturer did agree to step in and give me a $15.00 store credit to their own personal store. It's a shame the manufacturer had to step in for knifeworks partial refund. I know we are only talking about $15.00 but still....


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hughewil said:
Was it $150 or $15, you have used both prices in your posts.

I would like to know what manufacturer will not honor a warranty becuase you bought it from a store? That makes no sense to me who cares who sold it as long as it was unaltered they still produced it, and if it was $150 and the manufacturer will not honor it i really want to know who it is so I can avoid them.
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I've ordered from knifeworks for years and have never had a negative issue with them.

How long did it take for you to discover this "defect" in the lock? I mean, a $150 folder either locks up solidly or it doesn't. That's not something you take note of a couple of weeks after buying it let alone a month.

As per knifeworks:
"If your merchandise is defective, it will be replaced during the first 30 days after invoice date on unused items ONLY. After that time period, we ask that you contact the manufacturer directly for any defects covered by their warranty. If you decide to send you knife back to us on a defected item for a refund or replacement, you will be responsible for the shipping charges back to us and we will ship it back to you for free of charge."

So, how long AFTER THE INVOICE DATE did you have the knife before you decided that you wanted to return it?
 
This is pretty cut and dry. The manufacture has a 100% satisfaction guarantee slip that comes in the box of the knife. It states". If you are unhappy with any aspect of your new knife. You may return it to the place of purchased with in 30 days for a FULL money back guarantee. No questions asked"

The knife had a sticky lock. I returned the knife in 15 days. It doesn't matter if it had something wrong with it or not. "no questioned asked" pretty much is just that. There is no interpretation needed for their warranty. That's why it is written "no question asked".

If the seller doesn't like the manufacturers policies then they shouldn't carry their products.


Cosmic Superchunk said:
I've ordered from knifeworks for years and have never had a negative issue with them.

How long did it take for you to discover this "defect" in the lock? I mean, a $150 folder either locks up solidly or it doesn't. That's not something you take note of a couple of weeks after buying it let alone a month.

As per knifeworks:
"If your merchandise is defective, it will be replaced during the first 30 days after invoice date on unused items ONLY. After that time period, we ask that you contact the manufacturer directly for any defects covered by their warranty. If you decide to send you knife back to us on a defected item for a refund or replacement, you will be responsible for the shipping charges back to us and we will ship it back to you for free of charge."

So, how long AFTER THE INVOICE DATE did you have the knife before you decided that you wanted to return it?
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What was the $15 from? Shipping, restocking, just because? If it's from shipping, I've shipped things to manufacturers, back to stores and every other which way and the only one that I've ever seen reimburse shipping costs was AG Russell. If they charged you a restocking fee for it, that's wrong and they shouldn't have done that for a defective item. You need to be more specific and give the whole story, because right now it's a bit confusing as to what actually happened.

I've ordered from them a few times with no problems and I returned one item, unused and in packaging, because I didn't like it once I had it and it went down okay. I didn't like that I had to call to get the return information though, as calling anyplace is always a hassle for me.
 
mystro said:
This is pretty cut and dry. The manufacture has a 100% satisfaction guarantee slip that comes in the box of the knife. It states". If you are unhappy with any aspect of your new knife. You may return it to the place of purchased with in 30 days for a FULL money back guarantee. No questions asked"

The knife had a sticky lock. I returned the knife in 15 days. It doesn't matter if it had something wrong with it or not. "no questioned asked" pretty much is just that. There is no interpretation needed for their warranty. That's why it is written "no question asked".

If the seller doesn't like the manufacturers policies then they shouldn't carry their products.
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mysto,

It would help us to be more sympathetic if you told us the full story, since you have not\ qualms about slamming Knifeworks, why not tell us the knife brand and model? Seems like you'd want to put out the name of a knife manufacturer that does want to stand behind their product.

We can't figure-out how a "$150" knife will only collect a "$15" restocking fee if they state "15% restocking fee" in their T&Cs. When the math doesn't add-up, it makes it difficult for us readers to believe your story.
 
I am not trying to "slam" knifeworks nor am I looking for any sympathy. I am sharing a transaction that wasn't up to par as far as I am concerned. Take it as you will. I believe the $15.00 was for shipping. I received the majority of my credit card charge back. The manufacturer of the knife opted to step in and give me their store credit for the additional $15.00 I lost on the entire deal. Obviously many people buy from Knifeworks without issue. I, unfortunately had a transaction break down. There is really not much more I can say about the deal that hasn't already been said. If I really wanted to get all my money back, I would let my credit card deal with it. My credit card has a great purchase protection policy. I got bigger fish to fry for $15.00.;)
 
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