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Meh.. Knifeworks.com!! Partial refunds?? yuck.
- Thread starter mystro
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The OP is out some money.
Knifeworks did not refund the full purchase price for that sales transaction. Therefore, this Seller did not fully back up "their sale" of this item, in my opinion.
Do we know for a fact that *all* of the S/H fees went to the carrier? Regardless, so what? Slapping the shipping tab on a customer when things go wrong isn't a pill we as consumers should have to swallow, imo. Hey, if some folks are fine with it, cool. If others, like myself, aren't okay with it, that should be fine, too.
Wrong.
Whatever the bottom line/amount is, that's the total purchase price a customer is shelling out to make that purchase. If a seller wants to separately categorize all the cost/s that go into a transaction, that's fine, but it has absolutely nothing to do with what constitutes as the total purchase price of an item.
As far as I'm concerned, that's pretty stupid thinking, to say a knife that was purchased at a total cost of let's say $100 really only cost me $85, because I can't count the S/H cost of $15 to get the knife to me. Hey, if I paid a total of $100 of my own money to get a knife, that knife cost me $100, plain & simple, the total amount of money, out of my pocket, that it took to purchase the knife.
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Criticizing strangers on the Internet just because they weren't satisfied losing money is the stupidest thing, period.
If you ever want to truly understand total costs, take a math class. Welcome to the intelligent world.
Oh, btw, genius, when you buy at a local store, you are paying for shipping (to the store). That cost was worked into the shelf price of any/all items.
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risen, I don't get it, you seem to want to defend the OP, yet you have no problems with him trying to harm the Seller's name and business, a company which you admittedly have had good experiences with? You do not like it when others including myself, are not sympathetic to the OP, yet you have no problems insulting people yourself.
Are you just trying to fight people on the internetz?
Are you just trying to fight people on the internetz?
I'm not sure many of our favorite web stores (1SKS, KSF, Howe's, Knifeworks, Knifecenter, etc) would even be in the intewebz knife business if they were to offer 100% of the to-my-door-and-back price guarantee. That's a HUGE opportunity for folks to purchase knives they could not otherwise handle, make a decision on which to keep after holding, then send back the remainder. Imagine if we were torn between several different knives for our next purchase. It would be very simple under such a policy to just order one of each, check them out in person, then send back all but one. If they did stay in biz with that policy, we could NEVER get the competitive prices we enjoy today.
I agree. You don't get it.
Since when is the Seller's name & business more important than a customer's satisfaction? It's a customer's satisfaction that builds a company's reputation, good or bad.
Yes, I've had positive experiences with Knifeworks, which is why my input in this case could/should be seen as objective, imo.
You seem to have no problems being unsympathetic/insensitive/critical regarding the OP's feedback about losing money, yet you turn around and cry foul when someone else reflects on your behavior towards another Member.
Then, you throw out an accusation about fighting, probably as a cry for help/backup because you can't support your own views.
If you can't handle folks replying to your comments, maybe you shouldn't post anything, because not everyone's going to agree with you.
Get use to it.
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I understand.
However, the fact does remain that there are stores who do offer 100% money back guarantees which do include shipping costs, both ways.
If reasoning for not offering it is because of what customers might do, then, basically, that seems to cast suspicion on us as consumers, and I'm not so sure that's a fair way to treat us.
Using the "local store" scenario, as I've already stated, their shipping costs have already been worked into shelf prices. So, if a customer brings back an item he/she isn't happy with, that person should automatically have the shipping cost of the item deducted from the refund? Of course not. Most stores stand behind what they sell, regardless of the brand/s they carry, because they are the "Seller". Their business is retail sales. If that "sales transaction" goes bad and/or the customer isn't 100% satisfied, the sale should be completely refunded.
If brick & mortar stores can do this, online stores should be able to do it, too, I believe. I don't feel I should have to lose money just because an online store wants to cover its bets and not offer a complete refund, especially since I am an honest customer.
True, there's no easy solution, but going after the OP just because he/she isn't happy about losing $15 isn't going to fix anything. Again, it's the OP's money. I don't think anyone is in a position to tell the OP how to feel about losing that money.
Heck, if some folks really feel that the OP is whining about nothing because it's only $15, great, why don't they send the OP $15 and call it a day.
Instead, criticism flowed. Back it up with some cash!
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Man, I would never post my bad expieriance here after reading this thread. I have been a reading this forum for at least 11 years and am a bit ashamed upon reading this. I for one, mystro, am sorry for your expieriance in this sub forum.
risen, does that brick and mortar store pay for your gas/vehicle wear 'n tear/time to bring that knife back for a refund? No. In your example, you are acting for yourself as the shipper and still have $$ out of pocket that will not be reimbursed. I can see both sides and would (and have been) ticked off when an item arrives with a defect, but as I have thought thru this scenario over the years, I have come to understand the web retailer's predicament.
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- Jan 1, 2011
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wouldn't the online store and the brick and mortar store have the same cost since they can both purchase at wholesale pricing. The manufacture is either going to charge a shipping cost to both or to neither.
First, trust me, I always consider my time & effort. That said, it's rare that I make a special trip just for a refund. Most of the time, I multi-task, so it's not really such an out-of-the-way deal for me, especially since most places give a customer plenty of time to return an item.
Btw, time & effort regarding a refund/return equally applies with/to online purchases. Sometimes, online purchases require even more time/effort than brick & mortar purchases, with more aggravation.
As for myself acting as a shipper when purchasing an item and taking it home, don't forget that, sometimes, that's all part of the fun/tradition in making local purchases, the fun of shopping, so to speak.
I, too, understand, but that doesn't mean I have to agree with it, at least, not always.
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- Jan 8, 2011
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Has anyone bothered to ask Roger what his side of the story is?
I thought not.
The terms of sale are clear that shipping back the knife is the responsibility of the buyer. If the initial shipping is "free", they take a modest fee out of the refund.
How much does the knife cost at the mfg's store?
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