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Most places don't refund return shipping costs. In fact, I think the only reason AG Russell refunded it the one time I know it happened was because the knife in question was defective and weighs about a pound.
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Meh.. Knifeworks.com!! Partial refunds?? yuck.
- Thread starter mystro
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- Mar 11, 2010
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- 151
I for one like a heads up when a customer feels they are getting a raw deal. I think bashing and interogating him about it is very poor form. Weigh all the intel and make your own choice. I for one thank the op for taking the time to give us the facts of his case we then can make our own informed decisions.
Agreed.
I've purchased from Knifeworks several times without any issues, but I'm sure they're not perfect, and I don't expect 100% of transactions go smoothly. So, when a deal does go bad, if the customer/s want to share about it here, I think it's only fair, since positive experiences have been posted on BF with no probs.
Again, I haven't had any issues with them. But, if I did, I *would* slam them, as would be my right as a consumer.
mystro, thanks for letting us know how your Knifeworks deal went.
Can you read? Hasn't everyone been trying to get the full story from him? I was. How are we to "Weigh all the intel" if we aren't getting the full story?
Rather that just state that he didn't like Knifeworks charging him for shipping, he went on and on with a confusing story about how he got "screwed". How did the OP get "screwed"? They refunded his purchase price, just not his shipping charges. In my experience when buying things online, not all places will reimburse shipping charges. The OP just has to deal with it.
Thanks guys. I always report all my trades on the forum and so far they have all been very positive. I would never take the time to report a bad transaction if it wasn't so. I have nothing to gain and I am only sharing my experience for future reference for others. It's not like I am trying to sir up trouble on the general forum. This is the proper place to report all transactions as the title suggest .... "the good, the bad, the ugly.". I guess my transaction was "mildly unattractive."
Wow, I don't know what else to say?I was trying to keep the manufacturers name out of the discussion because they stepped up and paid the difference. Thanks for your consideration and understanding. I am going to finish this and wish everyone "good Karma" in all your future transactions.
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- 3,709
Next time think before you type, bro. If you're not trying to slam knifeworks then why did you state that they dismissed the manufacturer's warranty? When all you're really fussing over is $15 bucks in shipping charges.
They refunded the $150 which is what the knife cost minus shipping. What's the issue? Shipping is non-refundable and they don't pay for return shipping. Same thing goes with New Graham, Knifecenter, 1sks, etc.. That's your responsibility.
You returned the knife 15 days after the invoice date because the lock was..... Sticky?
Was it really that hard to unlock the blade? Was it a linerlock? Did you try to lube it and work the action a bit to see if it loosened up? I'm just trying to wrap myself around the idea that a sticky lock is a defect. I've had lots of folders that came with sticky locks, even expensive ones. All they needed was some time to be broken in. Frankly, I'd rather have the lock on a folder stick rather than have one accidentally close on my hand due to a flimsy lock.
They refunded the $150 which is what the knife cost minus shipping. What's the issue? Shipping is non-refundable and they don't pay for return shipping. Same thing goes with New Graham, Knifecenter, 1sks, etc.. That's your responsibility.
You returned the knife 15 days after the invoice date because the lock was..... Sticky?
Was it really that hard to unlock the blade? Was it a linerlock? Did you try to lube it and work the action a bit to see if it loosened up? I'm just trying to wrap myself around the idea that a sticky lock is a defect. I've had lots of folders that came with sticky locks, even expensive ones. All they needed was some time to be broken in. Frankly, I'd rather have the lock on a folder stick rather than have one accidentally close on my hand due to a flimsy lock.
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Frankly, that's a pretty crappy tone your putting out.
The OP has dealt with it, but that doesn't mean he/she has to like how things turned out.
Hey, if mystro, a consumer, feels he/she got screwed, he/she is entitled to feel that way, regardless of how we see it. It's his/her money.
And, if mystro, a fellow BF Member, wants to share about it here, that should stand on its own, without feeling the need to justify the buyer's end of it.
BTW, the word you are trying to use is "Karma".
Don't forget, Karma is a circle, what goes around will come back and bite you. Trying to harm a company for legal and ethical business practices weighs more on your character than theirs.
Hey guys, I didn't want to cause any discord. I am not a troll fishing for attention or trying to start a personal vendetta. I was just reporting a transaction that wasn't up to par. I dont know where all the aggression is coming from but please don't let this thread turn ugly. I never once knowingly disrespected any other forum member for voicing their experiences. I was a forum moderator on a popular watch forum and I know how these can spiral down. We all are here because we are really into our blades. Let's not forget that. Life is too short.
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I think sincerity is what was missing.
If you stick around here long enough and read more in GBU, you'll understand why it's necessary to get both sides of a story. Just because somebody posts here does not mean they were correct or ever harmed in a transaction. We've found plenty where the OP was just trying to bash somebody because he was vindictive, fraudulent, changed his mind, outright wrong, or simply stupid.
I'll add that if it really was a case where the Seller was charging a restocking fee for taking-back a defective knife, my sentiments would have gone the other way.
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Customer paying return shipping is pretty standard.
From reading your post the company already paid you back 100% of the PURCHASE price. Return shipping is not included in the purchase price.
If you returned it to the store in person you would not have to pay this extra $15...but when buying online thats just how it goes.
If the $15 is killing you, speak with the owner, he would probably do something to make you happy, most business owners don't want people to feel bad about their business or suffer any loss in reputation if they can help it.
From reading your post the company already paid you back 100% of the PURCHASE price. Return shipping is not included in the purchase price.
If you returned it to the store in person you would not have to pay this extra $15...but when buying online thats just how it goes.
If the $15 is killing you, speak with the owner, he would probably do something to make you happy, most business owners don't want people to feel bad about their business or suffer any loss in reputation if they can help it.
This opening line, alone, only proves my point.
I honestly don't think it's right to judge anyone who's sharing a negative experience regarding a bad transaction. Hey, we've all had them.
I truly appreciate hearing from both ends of the spectrum on feedback, even when it's about a store I've purchased from and had good experiences.
It's one thing to chime in and say, hey, I've never had a prob with that store. But, when the focus starts turning on the poster, that's just messed up.
On a personal note, I think any/all sellers should back up any/all transactions 100%. If a customer's not completely satisfied, he/she should get a full refund, including shipping costs.
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Incorrect. Whatever the total amount is that a customer ends up shelling out for an item/s is the total purchase price. If a seller is offering free shipping on an item, we'd all consider the shipping cost/s to have been worked into the price, one way or another.
Not always.
Then, maybe Knifeworks should have a 100% money back guarantee which includes the cost of shipping.
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