Member Wali does not insure packages.

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GrinderMcgee

GrinderMcgee

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Back in April, member had a Cold Steel folder for sale. Hell of a deal, he sent quick. Knife never showed, seller replied knife had been marked delivered. It had been marked, but not physically here. After three trips to the PO to speak to members of the staff to confirm for Wali that PO is not responsible for uninsured parcel, he told me I should have asked for insurance on his parcel. No contact since and I sent him a reminder on 07/05, then again 10/25. Same as I will do here. It is NOT the responsibility of the purchaser to insure/track the package or request such services.

I would like a refund for the full amount of purchase Wali. I realize our transaction was some time ago, but the lapse in communication was from your end, ignoring my requests for resolution.

http://www.bladeforums.com/forums/showthread.php/744662-***-Mailing-Security
 
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If the package was sent USPS Priority there is automatically a $50 insured value. Hope you can reach a satisfied resolution.
 
Ok then let's say all parcels at the TOS were auto $50 covered with no request by the customer. Who files the claim?

Package was marked delivered and three trips to the PO. Last two were different counter employess going back to ask PM details and they told me nothing to do.

I know they will insure at the present time for $50 at your request like you said. Not saying you are wrong on that. Just adding details of situation from April.
 
I do not believe the auto $50.00 was in effect back in April. I believe it started in July, and only if shipped Priority.
 
knifehunt said:
I do not believe the auto $50.00 was in effect back in April.
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I believe you are correct.

Now, I'm gonna play devil's advocate for a moment.
I want to make it clear that I have no doubt the OP is being honest in this scenario, and I'm not accusing anybody of anything. That being said, what's to prevent somebody from buying a knife from me, having it delivered, and then claiming it never actually showed up?

As far as the post office is concerned, it was recorded as delivered.
I can look up the tracking and see it marked as delivered.

Say I DID have it insured... would the post office even entertain the claim?

Now (on another forum) I did have an item shipped to a customer recently where something similar happened. It was marked as delivered, but the customer claimed he never got it. Turns out, he gave me an incomplete address, and who knows where it ended up. I happened to have an extra item of what he ordered lying around, so I sent him another to the correct address, but technically, I could have just let it go, and the customer would have just been out of luck.

Who knows what happened on the post office's end in this scenario? Can you call the PO and get the address that was written on the box? Make sure it was written/read correctly? I'm not sure if they record the whole address, or just the zip code.
 
knife to a gunfight said:
I believe you are correct.

Now, I'm gonna play devil's advocate for a moment.
I want to make it clear that I have no doubt the OP is being honest in this scenario, and I'm not accusing anybody of anything. That being said, what's to prevent somebody from buying a knife from me, having it delivered, and then claiming it never actually showed up?

As far as the post office is concerned, it was recorded as delivered.
I can look up the tracking and see it marked as delivered.

Say I DID have it insured... would the post office even entertain the claim?

Now (on another forum) I did have an item shipped to a customer recently where something similar happened. It was marked as delivered, but the customer claimed he never got it. Turns out, he gave me an incomplete address, and who knows where it ended up. I happened to have an extra item of what he ordered lying around, so I sent him another to the correct address, but technically, I could have just let it go, and the customer would have just been out of luck.

Who knows what happened on the post office's end in this scenario? Can you call the PO and get the address that was written on the box? Make sure it was written/read correctly? I'm not sure if they record the whole address, or just the zip code.
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If you have Tracking on a package, the sender can put a trace on the item from the original PO where it was sent. This will tell you exactly where, and when it was delivered. I have used this service a couple of times to locate packages that were delivered to the wrong address. All tracking has to originate from the PO where the item was posted and be initiated by the sender. I live in a very rural area, and my local Postmaster works with me very well. I ship several hundred knives a year via USPS, including International Shipping. In 7 years I have ever only lost ONE knife.
 
when I ship something that cost a lot of money I insure and put a tracking number and make the person sign for it to. that way my tail is covered one way or the other.. every body is happy. some times I have to pay some of the cost out of my pocket. oh well not any more. I am talking about a very long time ago.
 
As far as the USPS is concerned, once it shows up as "Delivered" they are done. You can have them track or trace all you like, but it is up to the carrier to say where the package was left. Once the package is in the carriers vehicle who knows where they will leave your package... Delivered just means just that "Delivered" where it was delivered is only known by the carrier, if they remember or care.
 
The party selling is responsible for delivery of the package. If he had tracking on it and it was claimed delivered by the post office, then there's nothing further he should do. For that is proof of delivery, if it wasn't there would be no sense in having tracking. Anyone could claim packages were undelivered and demand a refund. Fact is once the postal service scans it delivered the seller is not responsible. Insurance won't help either, because the post office will claim it was delivered as their record shows and pay nothing. eBay even states this, saying if your goods are scanned delivered you will not receive a refund, even if you didn't get it. Sounds like the carrier messed up, or is dishonest, or someone stole it out of your mailbox.
 
Folks,


Around here, "signature required" does not seem to mean much... Such parcels are routinely left on my porch or mailbox.


Not a good thing
 
If a package is mailed "Signature Required" and the carrier leaves it at your door then THEY are responsible.

pwerfel said:
Folks,


Around here, "signature required" does not seem to mean much... Such parcels are routinely left on my porch or mailbox.


Not a good thing
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All in all, delivery confirmations means nothing... it just covers the USPS everyone else is at a loss.

Best way is signature required, and if they just leave it it's on them.
 
I just read the link, with the mod stating sellers are responsible here even if the package is scanned delivered and the buyer claims the package was never received. I have never heard that anywhere else before. The postal service scans it delivered, insurance even if you bought it won't help and the seller has to take the buyer's word and refund them? That doesn't go anywhere else and to me is placing a lot on one person's word and I would be cautious about who I sell anything to under those terms. Not even eBay, with their "the buyer is always right" attitude allows that.
 
I get a bit annoyed when sellers ask me the buyer to pay for insurance.It is the sellers property until it reaches the buyer.
 
That's why the seller is SOL and that's not fair. Why should the seller be responsible once it is mailed, as they have zero control over what happens after that. This is a Bladeforum rule and I do not agree.


jill jackson said:
I just read the link, with the mod stating sellers are responsible here even if the package is scanned delivered and the buyer claims the package was never received. I have never heard that anywhere else before. The postal service scans it delivered, insurance even if you bought it won't help and the seller has to take the buyer's word and refund them? That doesn't go anywhere else and to me is placing a lot on one person's word and I would be cautious about who I sell anything to under those terms. Not even eBay, with their "the buyer is always right" attitude allows that.
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One could specify domestic incoterms and have it in writing if you wanted to be clear about liability prior to the transaction - that, or defining "delivered" needs to be outlined prior to the sale. Without everything clearly defined before hand, there is always going to be risk. And even then...
 
Like I said before, I have had my local Post Office trace a package that was scanned Delivered, that was delivered to wrong address, recover the package , and have it properly delivered to correct address. More than once. First Class Mail with Delivery Confirmation.
 
This would ONLY work if the carrier remembered where they left it, provided they are honest, and didn't take it themselves.


rma100 said:
Like I said before, I have had my local Post Office trace a package that was scanned Delivered, that was delivered to wrong address, recover the package , and have it properly delivered to correct address. More than once. First Class Mail with Delivery Confirmation.
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knifehunt said:
That's why the seller is SOL and that's not fair. Why should the seller be responsible once it is mailed, as they have zero control over what happens after that. This is a Bladeforum rule and I do not agree.
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I don't agree with the fact that the seller is responsible after the package is scanned delivered. If it never is then sure, it's up to the seller to file a claim and recover the money, plus refund the buyer 100% of their money. We apparently have to take the buyer's word now, when selling here, despite what the tracking numbers show? That I have a problem with because it makes tracking useless and places a huge amount of trust on everyone purchasing, whether they are honest or not. And we all know not everyone is honest.
 
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