Microtech has screwed me

brancron

brancron

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First off, I should say I'm not the original owner of this knife, but that's not really the issue here, because Microtech services the knives of people who aren't the original owner. In sum: Microtech held on to my knife for nearly nine months and then returned it in precisely the broken condition it arrived in, despite telling me it had been serviced and fixed.

Here's the timeline:

July, 2014: Ben buys a Microtech Mini Matrix. The frame lock fails to engage properly, so he decides to send it in for repair.

July 14, 2014: Microtech issues Return Authorization ("RA") #6708 to Ben.

November 18, 2014: Microtech returns the knife to Ben stating that they've serviced the knife and fixed the issue. The issue is not fixed.

February 8, 2015: I buy the knife from Ben, and he conveniently doesn't tell me about the defect (this was a USN transaction). A few days later I take a video of what I'm talking about: https://www.youtube.com/watch?v=TMo73x4c330. Instead of returning it to Ben, I decide to try my luck with Microtech's service department (the main reason being that the Mini Matrix is discontinued and a bit hard to find).

February 13, 2015: Microtech issues RA #7947 to me.

April, June, July, August, 2015: I send approximately one email a month inquiring as to the status of the repair. The response is always something along the lines of "still with the service department." They give me no estimate for when it may be done.

October 22, 2015: I get an email stating the knife has been serviced and is shipping back to me.

October 29, 2015: The knife arrives, nearly nine months after I sent it in, and it is not fixed. It is exactly the same as it was when I sent it in. Mind you, the knife is unmistakably broken--there is no way they could have somehow thought they fixed the issue. I email Microtech, they apologize, say they'll call me to resolve the issue, and as of today there's been no contact from them.

I realize that the Mini Matrix is discontinued, and I totally understand that the lock up issue with mine might be something they simply can't fix. I didn't want a new knife, or money, or anything like that. I would have been perfectly happy with Microtech simply saying "we can't fix your knife, sorry about that." Instead, I got something along the lines of "Screw this guy, let's just send back the broken knife and tell him we fixed it."

And they had the gall to write "SPECIAL CUSTOMER" on the box!
 
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sad story friend. taking that long to service the knife is amazing and to send it back in the same shape is terrible service.

Yes, they screwed you for sure. Sorry to hear this.
 
Jeeeeez!
Not sure what your options are at this point.
Please keep us informed as I've been a bit hesitant pulling the trigger on a Socom something or other after reading tons of horror stories re their service.
Totally unacceptable!
 
I'm very disappointed with this update; to the long awaited return of your Microtech, Brancron, that you sent in expecting, to be repaired.

I really thought (hoped), that Microtech, was getting a handle on the "warranty issues" that so many people here have been complaining about...

Evidently, this appears, not to be the case; instead, just the same old reoccurring theme with them! It's really a shame, because I really do like a few of their model's... :thumbdn:


Edited to add this recent, MT Warranty Service link:

http://www.bladeforums.com/forums/s...elay-For-Warranty-Service?highlight=Microtech
 
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That's too bad. I've recently purchased a few Microtechs and hopefully I don't have to go through anything like this. It's frustrating spending that much money on something that is suppose to be a premium product but not have the support of the manufacturer. I have an Anax with a very slight offcentered blade but I think I'll live with it. So far I can say Red Horse and Jake Hoback have been great and would recommend their products and support.
 
Given Microtech's CS reputation, I'm just curious--why would you buy a used Microtech with a defective framelock?
Was it:
1) The framelock was not defective when you bought it
2) You were duped by the seller
3) You got a great deal
4) You were unaware of Microtech's CS reputation at the time of purchase
 
I own a number of Microtech's knives and have been lucky that I've not needed their costumer service. After reading this thread and so many like it, I can't doubt the Op's claims. With so many fantastic knife companies making blades in their price range, I'll spend my money elsewhere. I just don't want to purchase a high dollar knife from them then possibly have to deal with their costumer service. I've said it before, the maturity of a company is illustrated through their Cs.
 
I've been on the fence about ordering a MT forever and the thing that always holds me back is another account such as this. Too much. No thanks.
 
Bryan J said:
Given Microtech's CS reputation, I'm just curious--why would you buy a used Microtech with a defective framelock?
Was it:
1) The framelock was not defective when you bought it
2) You were duped by the seller
3) You got a great deal
4) You were unaware of Microtech's CS reputation at the time of purchase
Click to expand...

Yes to numbers 2-4. See my initial post at February 8 for why I didn't just return it to the seller. In retrospect it was a bad idea!
 
brancron said:
Yes to numbers 2-4. See my initial post at February 8 for why I didn't just return it to the seller. In retrospect it was a bad idea!
Click to expand...

Ah, sorry, I missed that snippet (on first read, I thought you were "Ben" and were talking about yourself in the 3rd person :)). Such bullshit that a seller would do that to you...

And of course, in the event that you decide to circumvent their unreliable customer service by attempting to fix the issue yourself, Microtech has ensured you will have a difficult time disassembling your knife by adorning it with proprietary hardware.
 
Bryan J said:
Ah, sorry, I missed that snippet (on first read, I thought you were "Ben" and were talking about yourself in the 3rd person :)). Such bullshit that a seller would do that to you...

And of course, in the event that you decide to circumvent their unreliable customer service by attempting to fix the issue yourself, Microtech has ensured you will have a difficult time disassembling your knife by adorning it with proprietary hardware.
Click to expand...

But its purpose is to make the knife more custom like. ;)

This is a sad situation, I'd be bummed out if this happened to me. Luckily, I got my issue fixed a while back and it was within their stated time frame. Recently in another thread someone stated they were making an effort to communicate and repair issues as quickly as possible. You have to wonder though, how can they crank out all kinds of knives and not be able to fix what they make?
 
newdebate said:
" Your Microtech Knife is warrented to the original purchaser. " So it not transferable, correct?
Click to expand...

That's what the warranty says, but that's not how it actually works in practice. They hold themselves out as willing and able to service any of their products, regardless of proof of original ownership. That's how it works with most knife companies. If they wanted to tell me "no dice" based on the fact that I wasn't the original owner, then I suppose they'd be entitled to do so, but they didn't.
 
Sorry to the OP. It sucks. Not really surprising though. This is the main reason I will never own a Microtech. I am really thankful to this forum and the GB&U to inform me of such situations and help me decide with who or what company I do not want to do business with or purchase from.
 
newdebate said:
My MT warranty cards are printed in black and white; not shades of gray.
Click to expand...

Microtech has not been the most consistent with the contents or style of their packaging. Even the numerical serialization of their knives has suffered at the hands of a Dyslexic laser beam. Not really what I would call the "Gold Standard" in that aspect.
 
Geez I really hope you get a proper response when they follow through with this. I can totally see how you just want a honest answer regarding your knife . With so many companies competing for the same dollars people need to get legit service and honest answers .
 
newdebate said:
My MT warranty cards are printed in black and white; not shades of gray.
Click to expand...

You're entitled, to your very subective opinion. If you'd been around here for any amount of time, you'd have a much better appreciation, as to just how problematic, Microtech has been, regarding their pathetic warranty repair history.


It's ok, Brancron, most people here, can grasp what a no brainer situation with MT, this is- & can empathize with you, 100%! :thumbup: I feel your pain, brother.

Bottom line: MT, had no right to keep your knife for NINE MONTHS (ARE YOU BLEEPING KIDDING ME?) :rolleyes:, & after all of that, return it back in the same condition that it was received. :thumbdn:
 
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